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Added 13 mins ago
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Fairmont Hotels & Resorts

Spa Operations Supervisor

Lake Louise, AB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The BASIN Operations Supervisor is a cross-functional leadership role responsible for supporting all areas of BASIN rather than a single department.

The purpose of this position is to provide flexible, on-the-floor leadership across Concierge, Food & Beverage, Attendant, and Sauna Master operations. This leader will adapt to operational priorities throughout the day, ensuring exceptional guest experiences, supporting team members, and maintaining operational excellence across the facility.

Key Responsibilities

Provide operational support across Concierge, Food & Beverage, Attendant, and Sauna Master teams based on business needs.
Respond proactively to peak periods, staffing gaps, and operational challenges.
Deliver visible, hands-on leadership throughout the guest journey.
Train, coach, and develop colleagues across multiple operational areas.
Ensure BASIN standards, SOPs, and service expectations are consistently upheld.
Engage with guests, resolve concerns, and support guest recovery efforts when required.
Identify opportunities to improve operational efficiency and enhance the guest experience.
Support opening, closing, and daily operational procedures.
Foster strong communication and collaboration between departments and leadership teams.
Lead by example and maintain a consistent presence on the floor.

Qualifications

Previous leadership experience an asset
Previous spa, housekeeping or cleaning experience an asset
Are dedicated to a high level of customer service and attention to detail
Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.
Have excellent communication skills (written and oral) in English.
Proactive Skill Set – Spa experience an asset
Strong interpersonal and problem solving abilities
Demonstrates initiative, and the ability to work with minimal supervision
Ability to maintain high service levels under pressure

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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More about this job

Responsibilities

Provide flexible, hands-on leadership across concierge, food and beverage, attendant, and sauna master operations, adapting to staffing and business needs. Support and develop colleagues, uphold service standards, resolve guest concerns, and improve daily operations and guest experiences.

Requirements

Previous leadership experience is an asset, as is experience in spa, housekeeping, or cleaning. Candidates should demonstrate strong customer service, communication, interpersonal, and problem-solving abilities, work proactively with minimal supervision, and be able to meet the role’s physical demands; English communication skills are required.

Skills

Operational Leadership
Guest Service
Team Training And Development
Problem Solving
Communication
Interpersonal Skills
Attention To Detail
Cross-Functional Collaboration
Operational Efficiency
Guest Recovery
Adaptability
Initiative
Time Management
Spa Operations
Food And Beverage Operations
Standard Operating Procedures

Benefits

Subsidized On-Site Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Coverage
Gender Affirmation Benefits
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Discounted Room Rates
Food And Beverage Discounts
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

BASIN Operations
Spa Operations
Concierge
Food And Beverage
Attendant Operations
Sauna Master
Guest Experience
Operational Leadership
Staffing Support
Peak Periods
Team Coaching
Standard Operating Procedures
Service Standards
Guest Recovery
Operational Efficiency
Opening Procedures
Closing Procedures
Customer Service
Housekeeping
Cleaning
Physical Stamina
English Communication
Hospitality

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