Spa Reception Agent
- Banff, AB, Canada
At three years the pay rate for this role would be $25.54 · Full-time
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Job details
- Pay
- At three years the pay rate for this role would be $25.54
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
- Posting language
- English
- Posted
Original job description
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.
Starting Rate: $20.18
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.54
Official title of this position is Spa Experience Coordinator.
Job Duties Include:
Provide personalized greetings, assist with treatment selections, and resolve guest concerns to ensure an exceptional spa experience.
Book and schedule treatments, respond to phone and email inquiries, and manage guest requirements with attention to detail.
Oversee the reception area, control facility access, give tours, and maintain reception inventory and materials.
Process payments for services and retail products, complete quality checks on spa bookings, and handle reporting tasks.
Support Spa Reservations in a self-directed environment, adapt to shifting duties, and assist with other tasks as assigned.
Qualifications
Your Skills & Qualifications:
Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
Diploma or Degree in hospitality or related field an asset
Computer literacy in Microsoft Office, Word, Excel
Excellent communication skills, both written and spoken
Additional Information
Job Perks & Benefits:
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.
Starting Rate: $20.18
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.54
Official title of this position is Spa Experience Coordinator.
Job Duties Include:
Provide personalized greetings, assist with treatment selections, and resolve guest concerns to ensure an exceptional spa experience.
Book and schedule treatments, respond to phone and email inquiries, and manage guest requirements with attention to detail.
Oversee the reception area, control facility access, give tours, and maintain reception inventory and materials.
Process payments for services and retail products, complete quality checks on spa bookings, and handle reporting tasks.
Support Spa Reservations in a self-directed environment, adapt to shifting duties, and assist with other tasks as assigned.
Qualifications
Your Skills & Qualifications:
Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
Diploma or Degree in hospitality or related field an asset
Computer literacy in Microsoft Office, Word, Excel
Excellent communication skills, both written and spoken
Additional Information
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com
More about this job
Responsibilities
Welcome spa guests, help them select treatments, address concerns, and manage bookings and inquiries. Oversee reception operations, facility access, payments, inventory, booking quality checks, reporting, and support for Spa Reservations.
Requirements
At least one year of experience in the spa industry or hospitality is required, preferably in a similar role. A diploma or degree in hospitality or a related field is an asset, along with Microsoft Office literacy and strong written and spoken communication skills.
Skills
- Guest Service
- Personalized Guest Greetings
- Treatment Selection Assistance
- Guest Concern Resolution
- Treatment Booking And Scheduling
- Phone And Email Communication
- Guest Requirements Management
- Reception Area Management
- Facility Access Control
- Spa Tours
- Inventory Management
- Payment Processing
- Quality Checks
- Reporting
- Microsoft Office
- Written And Verbal Communication
Benefits
- Subsidized On-Site Staff Accommodation
- Complimentary Meal Per Shift
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Mental Health Benefits
- Orthodontic Benefits
- Fertility Drug Benefits
- Gender Affirmation Benefits
- Defined Contribution Pension Plan With Employer Matching
- Employee Travel Discounts
- Discounted Food And Beverage
- Discounted Fitness Centre Access
- Discounted Spa Services
- Discounted Golf
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Spa
- Hospitality
- Guest Experience
- Guest Service
- Treatment Selection
- Treatment Booking
- Scheduling
- Phone Inquiries
- Email Inquiries
- Guest Requirements
- Reception
- Facility Access Control
- Spa Tours
- Inventory Management
- Payment Processing
- Retail Products
- Quality Checks
- Reporting
- Spa Reservations
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Written Communication
- Verbal Communication