Spa Reservations Agent

Banff, AB, Canada

At three years the pay rate for this role would be $25.54 · Full-time

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Job details

Pay: At three years the pay rate for this role would be $25.54
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Join our vibrant Spa Reservations team at the Castle in the Rockies! Are you detail-oriented, outgoing, and ready to grow your career in Spa Reservations and Spa Revenue Management within the hospitality industry? Enjoy the stunning beauty of the Canadian Rockies while advancing your skills with us.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.54

Job Duties Include:

Consistently provide professional, friendly, and engaging service while managing Spa reservations, internal and external communications, and monitoring voicemail.
Produce, audit, and update daily reports for Spa segments, ensuring accuracy and efficiency.
Collaborate with Spa Sales, Reception, and Leadership teams to meet/exceed client expectations, booking quotas, and promotional goals.
Promote Hotel services, maintain strong product knowledge of Spa offerings, and assist guests in treatment selection and retail sales.
Support Spa operations as needed, including reception, attending, group sales, record-keeping, and any other assigned duties.

Qualifications

Your Skills & Qualifications:

Previous reservations or sales experience is an asset
Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
Book4Time booking system experience an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong computer skills with a working knowledge of Word, and Excel
Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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More about this job

Responsibilities

Manage spa reservations, communications, voicemail, and daily reports while providing professional and engaging guest service. Coordinate with sales, reception, and leadership teams to meet booking and promotional goals, promote spa services and retail products, and support other spa operations as needed.

Requirements

Previous reservations or sales experience and familiarity with Opera PMS, a Central Reservations System, or Book4Time are assets. Candidates should have strong communication, analytical, organizational, administrative, and computer skills, be comfortable with Word and Excel, and be available for varied shifts, occasional split shifts, and extended periods of sitting.

Skills

Reservations Management
Sales
Customer Service
Communication
Analytical Skills
Organization
Administrative Skills
Multitasking
Report Production
Report Auditing
Spa Product Knowledge
Retail Sales
Opera Property Management System
Central Reservations System
Book4Time
Microsoft Word And Excel

Benefits

Subsidized Staff Accommodation
Complimentary Meal Per Shift
Medical Insurance
Vision Insurance
Dental Insurance
Mental Health Benefits
Orthodontic Benefits
Fertility Drug Benefits
Gender Affirmation Benefits
Defined Contribution Pension Plan With Employer Matching
Employee Travel Discounts
Discounted Food And Beverage
Fitness Centre Discounts
Spa Discounts
Golf Course Discounts

Visa sponsorship

Not detected in the job text

Keywords

Spa Reservations
Spa Revenue Management
Hospitality
Guest Service
Reservations
Internal Communications
External Communications
Voicemail Monitoring
Daily Reporting
Report Auditing
Spa Sales
Booking Quotas
Promotional Goals
Spa Treatments
Retail Sales
Reception
Group Sales
Record-Keeping
Opera Property Management System
Central Reservations System
Book4Time
Microsoft Word
Microsoft Excel
Shift Work

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