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Added 4 mins ago
Lead Senior Advisor, Maintenance Program Implementation & RAMS
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Full-time
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Manager, Videography
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Project Manager
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The Project Manager oversees a range of projects of considerable size, complexity and impact for customers. This role provides leadership and direction to a moderate-sized project team,…
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Added 36 mins ago
ERP Program Coordinator (Contract)
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Added 51 mins ago
Construction Project Manager – Workforce & Trades
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Fairmont Hotels & Resorts

Valet Key Controller (Full-Time)

Ottawa, ON, Canada

Pay: Full rate of pay of $24.00/hour
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is looking to fill a role of Valet Key Controller.

What is in it for you:

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Comprehensive extended health benefits package
Full rate of pay of $24.00/hour

Job Description

The Valet Key Controller is responsible for the day to day operation of the Valet Parking Office. This includes ensuring we are providing the highest level of service to hotel guests and ensuring the overall operation of the Valet Office runs smoothly and is maintained at all times.

Reporting to the Valet Services Manager, responsibilities and essential job functions include but are not limited to the following:

Greets all customers by name when possible, taking care of their needs, and developing a rapport with each person parking with us
Ensures our guests experience an outstanding sense of arrival and departure
Awareness and acknowledgement of our ALL ACCOR members
Utilizes Company provided software to keep detailed records of all keys checked in and out, including vehicle information, time stamps, and driver details ensuring accountability and location tracking of each vehicle
Maintains an organized key storage system to ensure quick and efficient access to keys when needed involving the use of key racks, key cabinets, and/or electronic key management systems
Hands out keys to valet drivers responsible for parking and retrieving vehicles
Provides excellent customer service by promptly retrieving and returning keys to customers, answering any questions they may have, and addressing any concerns in a professional manner
Provides customers with a valet ticket and communicates the retrieval process, familiarizing guests with our O-Valet retrieval application
Resolves any issues related to key mix-ups, lost keys, or misplaced vehicles in a timely and efficient manner. This may involve coordinating with other staff members or management to find solutions
Ensures vehicles are pulled in a timely manner and to guests’ specifications while accurately tracking vehicle pull rotation
Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles in an expedient manner
In the course of normal duties, observe, report, and take immediate corrective action on deficiencies, malfunctions, and untidiness
Answer telephone calls and answer questions to Accor standards
When requested or anticipated, provides guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions
Conducts regular audits to ensure keys and vehicles are in correct locations
Conducts regular audits to ensure the safety of guest vehicles, ensuring all vehicles are locked
Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
Assists in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior occurrence to the appropriate supervisor on duty, and informing security
Other duties as assigned

Qualifications

Previous hospitality experience preferred
Strong Guest Service Orientation
Must be a team player and self-starter
Ability to work in a fast-paced environment
Extremely detail oriented
Ability to prioritize while multi-tasking
Excellent interpersonal skills
Strong communication and time management skills
Excellent command of the English language (written and oral)
Fluency in both official languages (English and French) preferred
Excellent grasp of Microsoft Office Suites and email applications
Working knowledge of Opera Cloud an asset

Additional Information

Physical Aspects of Position (included but not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Manage the day-to-day operation of the valet parking office, including tracking and organizing keys, coordinating vehicle retrieval and parking, and maintaining accurate records and audits. Provide attentive guest service, communicate valet procedures and hotel information, and help ensure vehicle, guest, and coworker safety.

Requirements

Previous hospitality experience is preferred, along with strong guest-service orientation, attention to detail, teamwork, and the ability to prioritize and multitask in a fast-paced environment. Excellent English communication, strong interpersonal and time-management skills, and proficiency with Microsoft Office and email applications are expected; French and Opera Cloud experience are preferred or considered an asset.

Skills

Guest Service
Customer Service
Attention To Detail
Teamwork
Self-Motivation
Multitasking
Prioritization
Interpersonal Communication
Time Management
Key And Vehicle Tracking
Problem-Solving
Microsoft Office
Email Applications
Opera Cloud

Benefits

Food And Beverage Discounts
Employee Discount Card
Learning And Development Programs
Extended Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

Valet Parking
Hospitality
Guest Service
Customer Service
Key Management
Vehicle Tracking
Valet Operations
Key Storage Systems
Key Racks
Key Cabinets
O-Valet Retrieval Application
Microsoft Office
Email Applications
Opera Cloud
Guest Safety
Vehicle Security
Fire Response
ALL ACCOR
Hotel Operations

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