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Fairstone Bank

Bilingual Customer Service Representative

Montreal, QC, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Eden Park: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

Come join Eden Park a Bilingual Customer Service Representative

About the role:

Providing exceptional and professional service on every interaction and building rapport with our customers
Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.
Assisting customers in making changes to their payment arrangements, banking information and insurance records
Friendly and helpful onboarding calls with new customers
Responding to customer emails promptly in accordance with our core values

What we're looking for:

You possess excellent verbal and written communication skills in English and French
You thrive in a fast-paced, ever-changing environment.
You have amazing conflict resolution skills and the ability to make decisions independently.
You remain calm while solving issues and have the patience to deescalate difficult situations.
You are tech savvy and know your way through Microsoft Office Suite and Outlook
Clear criminal reference check

Extra- awesome to have:

Previous experience in a call centre, automotive related business, or financial services organization
Post-secondary education

Working conditions:

Hybrid position with mandatory 3 days in office. Full time in office during probation.
You have flexible availability to work. Working hours can range anywhere between 8:00 AM to 9 PM EST Monday to Saturday; schedules are completed a month in advance and shifts are rotating.

What you’ll love about working here:

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.
Community Impact: One paid volunteer day to give back to causes that matter to you.
For more information on who we are as an employer click here.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent

Apply About employer

More about this job

Responsibilities

The role involves providing professional customer service by handling inquiries, billing issues, and payment arrangements via phone and email. You will be responsible for building rapport with customers and resolving challenges while maintaining a helpful and friendly demeanor.

Requirements

Candidates must possess excellent verbal and written communication skills in both English and French. Proficiency in Microsoft Office and the ability to work in a fast-paced environment are required, along with a clear criminal reference check.

Skills

Customer service
Bilingual
Conflict resolution
Communication skills
Problem solving
Decision making
De-escalation
Tech savvy
Microsoft Office Suite
Outlook
Billing support
Payment processing

Benefits

Generous vacation
Statutory holidays
Wellness days
WorkPerks discounts
Gym memberships
Toronto Bike Share
On-site fitness
Education assistance program
Training and development
Parental leave top-up
Paid volunteer day

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Financial Services
Automotive Finance
Call Centre
Conflict Resolution
Microsoft Office
Outlook
Billing
Payment Arrangements
Onboarding
Alternative Lending
Hybrid Work
Data Entry
Communication
Problem Solving
Customer Support
Banking

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