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Added 6 mins ago
O
Compliance Student
OLG
Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
Reporting to the Sr Ethics & Compliance Manager, you will be empowered to:
Added 6 mins ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 6 mins ago
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Personal Banking Associate Trainee
TD
Delta, BC
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 6 mins ago
AI
Lease and Rental Administrative Specialist
Altruck International Centres
Kitchener, ON
- Full-time
Reporting to the General Manager, this position plays an important role in ensuring lease and sales transactions are accurately processed, properly documented, and completed on time, while…
Added 6 mins ago
C
Sr. Relationship Manager, Real Estate Finance
CIBC
London, ON
- Full-time
…Hamilton, and Montreal. We apply industry expertise to offer full-service financial solutions to real estate companies and users across Canada. The Large Corporate team provides real estate…
Added 6 mins ago
M
Strategic Marketing Manager
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
We’re looking for an outgoing, passionate, results-driven Strategic Marketing Manager to join the Manulife Insurance Marketing team. We're building deeper relationships with advisors, and…
Added 6 mins ago
Intermediate Data Analyst - Value Partners Investments- 12 Month Term
The Canada Life Assurance Company
Winnipeg, MB
…Value Partners is currently registered as an investment fund manager, portfolio manager and exempt market…
Added 6 mins ago
Repair Technician I
Olympus Corporation of the Americas
Richmond Hill, ON
The anticipated base pay range for this full-time position in this location is $20.29-$26.38 per hour plus potential for annual bonus (subject to plan eligibility and other requirements).
Added 6 mins ago
FH
Registered Nurse, Transition Line - Day Cardiac Intervention Unit - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
…complete the applicable post graduate specialty nursing courses/program within the agreed-to time…
Added 6 mins ago
FH
Registered Nurse, Outreach - Intensive Care Unit - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
Added 6 mins ago
FH
Registered Nurse, Transition Line - Admitted Cardiac Intervention (ACIU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
…complete the applicable post graduate specialty nursing courses/program within the agreed-to time…
Added 6 mins ago
S
Operations Lead - Full Time
Sephora
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 22 mins ago
WO
Surgical Supply Chain Technician - Corp OR Business Center
William Osler Health System
Brampton, ON
- Full-time
Under the direction of the Business Manager, Surgical Program, the Surgical Supply Chain Technician will have delegated authority for the purchasing of goods, services, minor and capital…
Added 22 mins ago
UH
Client Care Attendant - Transitional Care Program - Talent Pool
University Health Network
Toronto, ON
- Part-time
Join our Talent Pool for Client Care Attendant (CCA) within the Transitional Care Program at UHN Reactivation Care Centre. We are seeking passionate and dedicated healthcare professionals…
Added 22 mins ago
UH
Registered Practical Nurse – Transitional Care Program – Talent Pool
University Health Network
Toronto, ON
- Part-time
Join our Talent Pool for Registered Practical Nurses within the Transitional Care Program at UHN Reactivation Care Centre. We are seeking passionate and dedicated nursing professionals…
Added 22 mins ago
A
Basin Glacial Waters - Concierge
AccorHotel
Lake Louise, AB
- Full-time
Subsidized staff accommodation provided on-site for full time status employees
Added 22 mins ago
IB
Customer Experience Leader (Contract 18 Months)
Indigo Books & Music
London, ON
- $18.6 to $23.25 CAD / hour
- Full-time
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve…
Added 37 mins ago
Retail Experience Lead
Fire & Flower Inc.
Morinville, AB
Excellent organizational and time management skills.
Added 37 mins ago
Call Centre Supervisor
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Winnipeg Base Manager, the Call Centre Supervisor provides day-to-day oversight and operational support to inbound Call Centre Representatives and Leads, ensuring timely,…
Added 37 mins ago
Human Resources Manager
Stella-Jones
Gormley, ON · Shelburne, ON
…and labor legislation. Collaborating closely with a peer HR Manager, you will share regional oversight for more than 500 employees across seven unionized and non-unionized facilities and…
Added 37 mins ago
Accounts Payable Specialist (9-Month Contract)
Tridel Group of Companies
Toronto, ON
The Accounts Payable Specialist is responsible for several projects’ full cycle accounts payable process, various account reconciliations, cost code analysis, customer invoicing, as well as…
Added 37 mins ago
Executive Receptionist
State Window Corporation
Vaughan, ON
…committed to becoming North America’s most sought-after provider of full envelope façade solutions. Our innovative product line includes high-performance glass window walls, Uni-Wall…
Added 37 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 37 mins ago
SD
Merchandiser, Hourly Full Time Day
Shoppers Drug Mart
Hamilton, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 37 mins ago
SD
Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…

Fairstone Bank

Director, Business Operations and Risk Management

Toronto, ON, Canada
Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 10+ years of progressive leadership experience in financial services, banking, lending, cards, payments, risk management, operations, consulting, or strategy.
Posting language: English
Posted: Oct 29, 2026

Original job description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

About the role:

The Director, Business Operations & Risk Management is a strategic leadership role responsible for driving business execution, governance, operating effectiveness, and first-line risk management across Card Services, including Credit Cards, Walmart Rewards Mastercard, Retail Financing, and future growth initiatives.

As a trusted advisor to the Chief Card Services Officer, this leader serves as the integration point across business strategy, transformation, governance, risk management, operational performance, technology delivery, executive reporting, and regulatory readiness. The role ensures the organization operates with strong execution discipline, effective risk management practices, and alignment to enterprise objectives.

The position acts as the primary Business Risk Manager (BRM) for Card Services and a business risk analyst will report into the Director. While acting as BRM, the director will also be leading business operations activities that support strategic planning, executive committee management, remediation oversight, business performance reporting, and cross-functional coordination across Technology, Operations, Finance, Risk, Legal, Compliance, and external partners.

What you’ll do:

Business Operations & Strategic Execution (30%)

Lead the Business Operations function for Card Services.

Drive annual strategic planning, operating plans, scorecards, business reviews, and executive reporting.

Establish and maintain governance routines that improve execution discipline and organizational alignment.

Lead preparation of executive presentations, monthly business reviews, board materials, strategic updates, and performance reporting.

Monitor business performance and key metrics, identify trends, risks, and opportunities, and recommend corrective actions.

Support the CCSO and leadership team in business planning, prioritization, investment decisions, and organizational effectiveness initiatives.

Governance, Executive Committees & Transformation (10%)

Lead governance structures supporting the Card Services Growth & Execution Committee and other business forums.

Coordinate cross-functional decision making across Product, Marketing, Portfolio, Retail Financing, Technology, Operations, Risk, Finance, and Compliance teams.

Act as a catalyst for continuous process improvement, simplification, and operational effectiveness.

Risk Management & BRM Leadership (40%)

Serve as the designated first-line Business Risk Manager for Card Services.

Partner with Risk Management, Compliance, Legal, Operational Risk, Audit, and Control functions to ensure effective risk identification, assessment, monitoring, mitigation, and reporting.

Embed enterprise risk management frameworks, policies, and governance requirements across Card Services.

Lead risk assessments, operational risk reviews, control evaluations, remediation activities, and issue management processes.

Ensure business initiatives maintain alignment risk appetite and insure all proper requested documentation is validated and executed.

Oversee regulatory examination readiness, internal audits, and external reviews.

Monitor emerging business, operational, regulatory, compliance, and conduct risks.

Provide independent and objective risk management advice to business leaders while supporting sound business decision making.

Ensure effective execution of BRM responsibilities outlined within enterprise policies, guidelines, and risk frameworks.

Controls, Remediation & Operational Readiness (20%)

Lead oversight of remediation plans arising from audits, compliance reviews, operational incidents, regulatory findings, and risk assessments.

Track, challenge, and escalate corrective actions to ensure timely resolution.

Ensure operational controls remain effective and aligned with business growth and evolving regulatory expectations.

Support incident management, root-cause analysis, and lessons-learned processes.

responsible governance, operational excellence, continuous improvement, and proactive risk management.

What we’re looking for:

University degree in Business, Commerce, Risk Management, Economics, or a related discipline.

10+ years of progressive leadership experience in financial services, banking, lending, cards, payments, risk management, operations, consulting, or strategy.

Experience partnering with executive leadership teams.

Strong understanding of operations, enterprise risk management, governance, operational risk, compliance, and audit practices.

Proven experience leading large-scale initiatives, transformation programs, and cross-functional strategic projects.

Experience building executive presentations, business cases, operating plans, and governance materials.

Knowledge of credit cards, retail financing, lending products, and consumer financial services is strongly preferred.

What you’ll love about working here:

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.

Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.

Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.

Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.

Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

On-Site Fitness: Gym access at our London and Montreal offices.

Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

Family Support: Parental leave top-up program to help you during life’s big moments.

For more information on who we are as an employer click here.

What you can expect - pay & process:

Expected base salary range is $136,00.00 to $146,000.00, plus the opportunity to earn an annual incentive bonus tied to performance.
This posting is for an existing vacancy within our organization.

Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent

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More about this job

Responsibilities

The Director leads business operations and first-line risk management for Card Services, driving strategic execution and governance. They act as a trusted advisor to the Chief Card Services Officer while overseeing cross-functional coordination and regulatory readiness.

Requirements

Candidates must possess a university degree in a relevant discipline and over 10 years of progressive leadership experience in financial services or risk management. Strong expertise in operations, governance, and transformation programs is required to succeed in this strategic role.

Skills

Business operations
Risk management
Strategic planning
Governance
Financial services
Regulatory compliance
Executive reporting
Operational effectiveness
Audit management
Transformation leadership
Credit cards
Lending
Stakeholder management
Process improvement
Performance monitoring

Benefits

Health insurance
Dental coverage
Virtual healthcare
Group retirement savings plan
Employer match
Paid vacation
Wellness days
Gym access
Education assistance program
Parental leave top-up
Retail discounts

Visa sponsorship

Not detected in the job text

Keywords

Business Operations
Risk Management
Financial Services
Governance
Strategic Planning
Regulatory Compliance
Card Services
Operational Risk
Audit
Transformation
Executive Reporting
Lending
Consumer Financial Services
Business Performance
Remediation
Control Evaluation
Stakeholder Management
Project Management
Banking
Payments

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