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Fairstone Bank

Director, Incentive Programs

London, ON, Canada

Job type: Full-time
Apply by: Dec 18, 2026
Experience: 10+ years of experience in incentive program design, variable compensation, sales compensation, or related HR/analytics leadership roles.
Posting language: English
Posted: Sep 12, 2026

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Original job description

Who We Are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

About The Role

The Director, Incentive Programs is a senior leader responsible for the strategy, design, reporting, and administration of all variable compensation and incentive programs across the organization. This role will oversee the end‑to‑end incentive lifecycle - from program conception to ongoing performance monitoring - ensuring incentive plans are simple, transparent, and closely aligned with organizational goals.

A key focus of the role will be modernizing program structures and building the reporting and dashboarding capabilities that provide employees, managers, and senior leadership with clear insights into performance and payout outcomes.

Responsibilities

Lead the design and enhancement of incentive and variable compensation programs to ensure alignment with business priorities, profitability, and performance culture.
Establish clear performance metrics and scorecards for all levels across the Branch Network.
Evaluate program effectiveness and recommend changes to improve clarity, fairness, performance alignment, and cost efficiency.
Partner with HR, Finance, and business leaders to ensure incentive plans reinforce desired behaviors and support the overall talent and performance strategy.
Develop and manage a modern reporting ecosystem that delivers timely, accurate, and actionable insights to employees, leaders, and executives.
Build dashboards that provide timely visibility into performance results, payout forecasts, and progress toward incentive levels.
Use data and analytics to model incentive plan changes, forecast payout scenarios, and assess the ROI of incentive spend.
Partner with Finance to support accruals, budgeting, and financial impact analysis.
Oversee the end-to-end administration of incentive programs, including monthly processing, validation, auditing, and communication.
Maintain clear documentation, plan rules, governance standards, and operational procedures.
Ensure programs comply with internal policies, audit requirements, and risk controls.
Lead annual planning cycles, including program updates, refreshes, and communication rollouts.
Develop clear communication materials, guides, and training to support understanding and adoption of incentive programs across the organization.
Present program performance, recommendations, and insights to senior leadership.
Serve as the primary point of contact for HR, Finance, and business leadership regarding incentive design and performance results.

What We’re Looking For

University Degree
10+ years of experience in incentive program design, variable compensation, sales compensation, or related HR/analytics leadership roles.
Strong understanding of performance metrics and drivers within sales or branch-based environments.
Advanced capability in data analysis, reporting tools, and dashboard development (e.g., Power BI, Tableau, QuickSight).
Demonstrated ability to simplify complex concepts and communicate effectively with diverse audiences.
Proven track record of leading cross-functional initiatives and influencing senior-level stakeholders.
Strong analytical thinking, problem-solving ability, and operational discipline.

What You’ll Love About Working Here

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.
Community Impact: One paid volunteer day to give back to causes that matter to you.
For more information on who we are as an employer click here.

What You Can Expect - Pay & Process

Expected base salary range is $130 000.00 - $145 000.00 per year, plus the opportunity to earn an annual incentive bonus tied to performance.
This posting is for an existing vacancy within our organization.
Artificial intelligence may be used in parts of the recruitment process.
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type

Full time

Job Type

Permanent

Apply About employer

More about this job

Responsibilities

Lead the strategy, design, administration, and ongoing evaluation of incentive and variable compensation programs, ensuring they align with business priorities, performance goals, and financial controls. Build reporting and dashboards, analyze program outcomes and costs, oversee processing and governance, and communicate recommendations and program guidance to employees, leaders, and executives.

Requirements

Requires a university degree and at least 10 years of experience in incentive program design, variable or sales compensation, or related HR or analytics leadership. Candidates should bring sales or branch performance knowledge, advanced data analysis and dashboarding capabilities, strong communication and problem-solving skills, and experience leading cross-functional initiatives and influencing senior stakeholders.

Skills

Incentive Program Design
Variable Compensation
Sales Compensation
Performance Metrics
Data Analysis
Dashboard Development
Power BI
Tableau
QuickSight
Financial Modeling
Forecasting
Program Administration
Audit and Compliance
Cross-Functional Leadership
Stakeholder Management
Communication

Benefits

Hybrid Work Model
Paid Vacation
Statutory Holidays
Wellness Days
Annual Performance Bonus
Health Insurance
Dental Insurance
Virtual Healthcare
Group Retirement Savings Plan With Employer Match
Retail Discounts
Gym Memberships
On-Site Fitness Facilities
Education Assistance
Training and Skill Development
Parental Leave Top-Up
Paid Volunteer Day

Visa sponsorship

Not detected in the job text

Keywords

Incentive Programs
Variable Compensation
Sales Compensation
Branch Network
Performance Metrics
Scorecards
Program Effectiveness
Reporting Ecosystem
Dashboards
Power BI
Tableau
QuickSight
Data Analytics
Payout Forecasting
Scenario Modeling
Return on Investment
Accruals
Budgeting
Financial Impact Analysis
Program Administration
Validation
Auditing
Governance
Risk Controls
Annual Planning
Communication Materials
Training
Financial Services
Alternative Lending

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