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Added 2 mins ago
UO
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Fairstone Bank

Income Verifier

Vancouver, BC, Canada

Expected annual salary range of $44,000 - $46,000 · Full-time

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Job details

Pay: Expected annual salary range of $44,000 - $46,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

Join Eden Park as an Income Verifier, reporting to a manager, and be part of our talented and growing team!

What you’ll do:

Review and verify applicant income and employment information
Process any income and/or trailing documents received
Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standard and turnaround times
Follow up with assigned dealerships to resolve pending/missing items via phone, fax and email, communicate and resolve issues
Update records of customer interactions, process customer accounts and file documents
Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy
Contact employers over the phone to further corroborate the information in a professional manner
Provide prompt, efficient, detailed customer-oriented service to all stakeholders
Perform all other duties as assigned

What were looking for:

You possess excellent verbal and written communication skills.
You thrive in a fast-paced, ever-changing environment.
You possess exceptional attention to detail while operating under a sense of urgency.
You have strong analytical and arithmetic skills.
You know your way through advanced internet browsing and have amazing investigative skills 
You communicate clearly over the phone and have strong listening skills.
You can manage a busy workflow and multi-task effectively.
You are tech-savvy and know your way through Microsoft Office Suite and Outlook
Previous experience in a lending, automotive-related business, or financial services
Post-secondary education 
You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating. The shift will be 9:00-5:00 PM.

What you’ll love about working here:

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.
Community Impact: One paid volunteer day to give back to causes that matter to you.
For more information on who we are as an employer click here.

What you can expect - pay & process:

Expected annual salary range of $44,000 - $46,000
This posting is for an existing vacancy within our organization.
Artificial intelligence may be used in parts of the recruitment process.
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent

Apply About employer

More about this job

Responsibilities

Review and verify applicant income and employment documentation to ensure legitimacy and accuracy. Manage a busy workflow while resolving pending items with dealerships and providing efficient customer-oriented service.

Requirements

Requires post-secondary education and previous experience in lending, automotive, or financial services. Candidates must possess strong analytical, communication, and investigative skills with proficiency in Microsoft Office.

Skills

Communication
Attention to detail
Analytical skills
Arithmetic skills
Internet browsing
Investigative skills
Listening skills
Multi-tasking
Microsoft Office Suite
Outlook
Customer service
Verification
Data entry

Benefits

Health insurance
Dental coverage
Virtual healthcare
Group retirement savings plan
Employer matching
Retail discounts
Gym access
Education assistance program
Parental leave top-up
Paid volunteer day
Wellness days
Vacation

Visa sponsorship

Not detected in the job text

Keywords

Income Verification
Lending
Automotive Finance
Financial Services
Customer Service
Data Entry
Microsoft Office
Outlook
Analytical Skills
Documentation Review
Alternative Lending
Compliance
Record Keeping
Communication
Time Management
Multi-tasking
Investigative Skills
Dealer Relations
Employment Verification

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