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Added 38 mins ago
Customer Service Representative
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Ottawa, ON
Full-time
…outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear…
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Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
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Manager, Internal Help desk
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Full-time
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Manager, Internal Help desk
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Representative, Payment processing
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Business Development Representative (Bilingual – English/French)

Fairstone Bank

Representative payment processing

Montreal, QC, Canada

Job type: Full-time
Experience: 1 – 2 years directly related experience in payment processing and or administrative functions
Posting language: English
Posted: Sep 24, 2026

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Original job description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Join Fairstone as a Representative, Payment Processing and be part of our talented and growing team!

About the role:

The Representative, Payment Processing is responsible for managing and processing credit counselling payments, ensuring accurate allocation, reconciliation, and timely resolution of discrepancies. The role supports centralized operations and collaborates with internal teams and external partners to maintain compliance and service standards. The candidate must have an excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with external agencies regarding requests, follow-ups, and case status updates.

Responsible for following all company and departmental policies and procedures
Manage, update and action account processing for various administrative tasks including but not limited to, payment processing and exception, Batch processing, cheque disbursement and preparation, daily cash drawer management
Reconcile historical accounts and perform reapplication/re-amortization functions.
Provide superior customer service to both internal and external customers
Demonstrate technical/administrative expertise.
Apply specialized functional area skills and basic knowledge of payment processing functions
Understands how duties relate with others in the team/unit and how the unit integrates to support the larger organization
Other related duties as assigned
Monday to Friday 8:00am to 4:30pm department hours. Some Saturdays & evenings (Month-end)
Open space office environment with up-to-date technology

What we’re looking for:

Post-Secondary Diploma (or equivalent).
1 – 2 years directly related experience in payment processing and or administrative functions
Demonstrated excellent communication skills (oral and written), basic math, problem solving skills
Detail oriented with the ability to work proactively as part of a team
Strong working knowledge of MS products (Excel, Word and Outlook)
Good analytical and decision-making skills
Ability to work in a time-sensitive, high-volume environment
Bilingual required to communicate with our clients across Canada

What you’ll love about working here:

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Compensation Package: Competitive base salary
Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.

Community Impact: One paid volunteer day to give back to causes that matter to you.
For more information on who we are as an employer click here.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent

Apply About employer

More about this job

Responsibilities

The Representative is responsible for managing and processing credit counselling payments, including accurate allocation and reconciliation of accounts. They also collaborate with internal teams and external agencies to resolve discrepancies and maintain service standards.

Requirements

Candidates must possess a post-secondary diploma and 1-2 years of experience in payment processing or administrative roles. Strong communication skills, proficiency in MS Office, and bilingualism are required for this position.

Skills

Payment processing
Reconciliation
Data entry
Communication
Problem solving
Math
Excel
Word
Outlook
Analytical skills
Decision-making
Administrative tasks
Customer service
Batch processing
Bilingualism

Benefits

Health coverage
Dental coverage
Virtual healthcare
Group retirement savings plan
Employer match
Discounts from top retailers
Gym memberships
Toronto bike share
On-site fitness
Education assistance program
Training and skill development
Parental leave top-up
Paid volunteer day
Wellness days

Visa sponsorship

Not detected in the job text

Keywords

Payment processing
Credit counselling
Reconciliation
Batch processing
Cheque disbursement
Cash drawer management
Financial solutions
Alternative lending
Administrative functions
MS Excel
MS Word
MS Outlook
Bilingual
Customer service
Data entry
Compliance
Financial services
Banking

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