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Fairstone Bank

Representative, Payment processing

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Experience: 1 – 2 years directly related experience in payment processing and or administrative functions
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Join Fairstone as a Representative, Payment Processing and be part of our talented and growing team!

About The Role

The Representative, Payment Processing is responsible for managing and processing credit counselling payments, ensuring accurate allocation, reconciliation, and timely resolution of discrepancies. The role supports centralized operations and collaborates with internal teams and external partners to maintain compliance and service standards. The candidate must have an excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with external agencies regarding requests, follow-ups, and case status updates.

Responsible for following all company and departmental policies and procedures
Manage, update and action account processing for various administrative tasks including but not limited to, payment processing and exception, Batch processing, cheque disbursement and preparation, daily cash drawer management
Reconcile historical accounts and perform reapplication/re-amortization functions.
Provide superior customer service to both internal and external customers
Demonstrate technical/administrative expertise.
Apply specialized functional area skills and basic knowledge of payment processing functions
Understands how duties relate with others in the team/unit and how the unit integrates to support the larger organization
Other related duties as assigned
Monday to Friday 8:00am to 4:30pm department hours. Some Saturdays & evenings (Month-end)
Open space office environment with up-to-date technology

What We’re Looking For

Post-Secondary Diploma (or equivalent).
1 – 2 years directly related experience in payment processing and or administrative functions
Demonstrated excellent communication skills (oral and written), basic math, problem solving skills
Detail oriented with the ability to work proactively as part of a team
Strong working knowledge of MS products (Excel, Word and Outlook)
Good analytical and decision-making skills
Ability to work in a time-sensitive, high-volume environment
Bilingual required to communicate with our clients across Canada

What You’ll Love About Working Here

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Compensation Package: Competitive base salary
Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.
Community Impact: One paid volunteer day to give back to causes that matter to you.
For more information on who we are as an employer click here.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type

Full time

Job Type

Permanent

Apply About employer

More about this job

Responsibilities

Process credit counselling payments and related account administration, including batch processing, cheque disbursements, cash management, reconciliation, and payment reapplication. Provide service to internal and external customers, communicate with external agencies, resolve discrepancies promptly, and follow company policies and compliance standards.

Requirements

A post-secondary diploma or equivalent and 1–2 years of directly related payment processing or administrative experience are required. Candidates need strong communication, basic math, problem-solving, analytical, and decision-making skills; attention to detail; proficiency with Microsoft Office; and bilingual communication ability for clients across Canada.

Skills

Payment Processing
Account Reconciliation
Payment Allocation
Discrepancy Resolution
Batch Processing
Cheque Disbursement
Cash Management
Customer Service
Written Communication
Verbal Communication
Basic Mathematics
Problem Solving
Analytical Skills
Decision-Making
Microsoft Excel
Microsoft Word

Benefits

Flexible Hybrid Work Model
Vacation
Statutory Holidays
Wellness Days
Health Insurance
Dental Coverage
Virtual Healthcare
Group Retirement Savings Plan With Employer Match
Retailer Discounts
Gym Memberships
On-Site Fitness Facilities
Education Assistance
Training And Skill Development
Parental Leave Top-Up
Paid Volunteer Day

Visa sponsorship

Not detected in the job text

Keywords

Payment Processing
Credit Counselling Payments
Payment Allocation
Account Reconciliation
Discrepancy Resolution
Batch Processing
Cheque Disbursement
Cash Drawer Management
Account Reapplication
Re-Amortization
Administrative Functions
Customer Service
External Agency Communication
Compliance
Microsoft Excel
Microsoft Word
Microsoft Outlook
Basic Mathematics
Problem Solving
Analytical Skills
Decision-Making
High-Volume Operations
Time-Sensitive Processing
Financial Services

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