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Added 7 mins ago
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Fairstone Bank

Sr Representative Collections

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Who We Are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

Join Eden Park as a Senior Collections Representative reporting to Joe Bottoni, and be part of our talented and growing team!

About The Role

Provide excellent service while ensuring exceptional results in the collection of financial loans.
Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
Use company specific policies and procedures to maintain and coordinate firm payment recovery.
Assess and mitigate risk by referring accounts for further action.
Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
Achieve individual collection targets to meet Department and Company-wide goals.
Complete other collection responsibilities, as assigned.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type

Full time

Job Type

Permanent

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More about this job

Responsibilities

Contact customers with overdue loans, negotiate payment arrangements within authorized limits, and send collection correspondence. Document collection activity, follow company recovery procedures, refer accounts for further action when needed, and meet individual and company collection targets.

Requirements

The posting does not specify education, experience, or other formal qualifications. The role calls for customer service, payment negotiation, accurate documentation, risk assessment, and the ability to meet collection targets while following company procedures.

Skills

Collections
Customer Service
Payment Negotiation
Risk Assessment
Risk Mitigation
Account Recovery
Collections Documentation
Written Correspondence
Policy Compliance
Target Achievement

Visa sponsorship

Not detected in the job text

Hiring contact

Joe Bottoni

Keywords

Collections
Financial Loans
Past-Due Accounts
Payment Arrangements
Payment Recovery
Customer Service
Collection Targets
Risk Assessment
Risk Mitigation
Account Referrals
Collections System
Call Documentation
Commitments to Pay
Collection Correspondence
Automobile Finance
Financial Services

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