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Added 25 mins ago
Site Supervisor
Nasittuq Corporation
Inuvik, NT
Must possess a valid driver’s license
Added 25 mins ago
NC
Company Security Officer (CSO)
Nasittuq Corporation
Ottawa, ON
- Full-time
Based in Ottawa, you will lead corporate security programs supporting operations across Canada, including remote Arctic locations. You will work closely with government agencies,…
Added 25 mins ago
Team Lead, Raw Materials
Mircom Group of Companies
Vaughan, ON
We are searching for an experienced candidate who will lead the Raw Materials (RM) team to ensure efficient, safe, and accurate end-to-end operations, including receiving, put-away,…
Added 25 mins ago
BC
Lead Sales Aesthetician
BENEFIT COSMETICS SERVICES
Winnipeg, MB · Saskatoon, SK
- Full-time
The Lead Sales Aesthetician is responsible for a select number of Brow Bar accounts in a region, supporting the Retail Account Manager and Regional Education Manager. The Lead Sales…
Added 25 mins ago
BC
Lead Sales Aesthetician
BENEFIT COSMETICS SERVICES
Toronto, ON
- Full-time
The Virtual Lead Sales Aesthetician (LSA) delivers onboarding for new remote Brow and Beauty Experts (BBEs) across Canada, partnering with the Regional Education Manager (REM) to ensure new…
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WG
Procurement & Supply Chain Coordinator
WGI Group
Edmonton, AB
- Full-time
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Operator/Shift Supervisor
WGI Group
Tillsonburg, ON
- Full-time
Shift Supervisor - Day Shift
Added 25 mins ago
D
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Dentist
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Health Care Aide - Temporary Part Time
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Calgary, AB
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Completion of a Medication Administration internal course and exam upon hire and maintain annual recertification is required
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Health Care Aide - Part Time 0.5
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Calgary, AB
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Completion of a Medication Administration internal course and exam upon hire and maintain annual recertification is required
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Clinical Lead
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Regional Operations Manager
Optima Living
Calgary, AB
Minimum of 5 years industry experience preferably as a General Manager and diploma or degree program in Business Administration, Healthcare, Finance, or related discipline.
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Clinical Lead - Part Time
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Added 25 mins ago
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Added 25 mins ago
MS
Heavy Equipment Mechanic - Strathmore, AB
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- Full-time
Under the direction of the Maintenance Manager and Maintenance Lead, the Heavy Equipment Mechanic is responsible to repair, troubleshoot, inspect equipment, and perform preventative…
Added 25 mins ago
MS
Electronics Technician - Fort Saskatchewan, AB
Magnum Services
AB
- Full-time
Reporting to the Electronics Manager, and under the direction of the Lead Electronics Technician, the Electronics Technician is responsible for the maintenance and repairs of equipment.…
Added 25 mins ago
MS
Electronics Technician - Grande Prairie, AB
Magnum Services
Grande Prairie, AB
- Full-time
Reporting to the Electronics Manager, and under the direction of the Lead Electronics Technician, the Electronics Technician is responsible for the maintenance and repairs of equipment.…

Family Services Ottawa

71-2026 PNRPT On-Site Worker - Supervised Access Program (SAP)

Ottawa, ON, Canada

$48,157.76 to $59,454.05 CAD / year

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Job details

Pay: $48,157.76 to $59,454.05 CAD / year
Apply by: Dec 13, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

We are seeking a reliable, compassionate, and service‑oriented On‑Site Worker to join our Supervised Access Program team. The On-Site Worker plays a critical role in supporting safe, neutral, and child-focused visits and exchanges between children and their families, while ensuring that program guidelines and service agreements are respected.

This role is well-suited for someone who thrives in a community‑based, client‑focused environment and brings strong interpersonal skills, sound judgment, and the ability to manage sensitive situations with professionalism and empathy.

Join a value-driven organization with over 100 years of service supporting Ottawa families through life’s challenges, where your work has a direct and meaningful impact.

Location: Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date: Immediate

Position: PNRPT, Unionized

Salary: Level 3, $48157.76 to $54,102.91 (pro-rated to Hours/Week)

Hours of Work: Bi-Weekly Saturday and Sunday, 8:45 am to 4:30 PM

Job ID: 71-2026 On-Site Worker PNRPT

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families - and, by extension, the Ottawa community - since 1914. We provide skillful and compassionate support to address mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives.

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families.

ABOUT THE POSITION

The PNRPT On‑Site Worker is responsible for monitoring and coordinating supervised visitation and exchange services within the Supervised Access Program. This role ensures visits are conducted safely, respectfully, and in accordance with program policies, while providing support to clients, children, and volunteer visit monitors.

Key Responsibilities Include:

Monitor and facilitate safe, neutral, and child‑focused supervised visits and exchanges
Update program lineups and inform clients of schedule changes or cancellations
Prepare visit spaces and activities to ensure a welcoming and appropriate environment
Ensure all participants adhere to program guidelines and intervene as required
Supervise visits (up to two hours) when volunteer visit monitors are unavailable
Provide on‑site support and orientation to volunteer visit monitors
Respond to client questions, concerns, and potential conflicts with professionalism
Review visit observation notes for accuracy and completeness by the end of the shift
Complete and file critical incident reports as required
Collect program fees, issue receipts, and maintain accurate payment records
Maintain a tidy and safe visit site; ensure supplies are returned and stored properly
Prepare and photocopy documents as required for program delivery
Attend mandatory staff training and Supervised Access Program meetings
Administer client satisfaction or outcome surveys as directed
Perform other related duties as required

ABOUT YOU

You are calm, responsible, and respectful in your interactions with children, families, and colleagues. You are comfortable working in emotionally charged environments and can de-escalate situations while maintaining professional boundaries. You value teamwork, accurate documentation, and client‑centered service delivery.

Qualifications & Requirements

Minimum Grade 12 education, with some post‑secondary coursework in social services or a related field
At least two (2) years of related experience
Experience working with diverse populations, including variations in culture, race, socio‑economic status, gender identity/expression, and sexual orientation
Basic understanding of child custody, access, and family dynamics
Knowledge of child‑centered and trauma‑informed approaches
Awareness of domestic violence dynamics and family conflict
Strong interpersonal and conflict‑management skills
Ability to maintain accurate and timely records
Non‑violent crisis intervention skills
Basic First Aid (asset)
Bilingual (English and French) preferred

Additional Requirements

Proof of legal entitlement to work in Canada
Successful Vulnerable Sector Check prior to first shift
Availability to work evenings and weekends

FSO‑SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process - please let us know how we can best support you.

While we thank all applicants for their interest, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The On-Site Worker at Family Services Ottawa will monitor and run supervised visits between children and their families, keep the visit space ready, and step in when rules are broken. They also supervise short visits when volunteers are absent, support volunteer monitors, and handle records, incident reports and fee payments.

Requirements

Family Services Ottawa needs candidates with at least Grade 12 and some post-secondary social services coursework, plus two years of related experience. They also need calm conflict management, trauma-informed and child-centred practice, non-violent crisis intervention skills, a Vulnerable Sector Check, legal right to work in Canada, and evening and weekend availability.

Skills

Supervised visitation monitoring
Child-centred practice
Trauma-informed care
Non-violent crisis intervention
Conflict de-escalation
Incident report writing
Visit observation notes
Client communication
Volunteer supervision and orientation
Records management
Cash handling and receipts
Child custody and access knowledge
Domestic violence awareness
Cultural and diversity awareness
Basic First Aid
Bilingual English and French

Benefits

Unionized position with pro-rated pay

Keywords

supervised visitation
supervised access
child custody
family services
social services
child-focused
trauma-informed
crisis intervention
de-escalation
domestic violence
conflict management
incident reporting
visit monitoring
community services
non-profit
bilingual English French
Ottawa
family conflict
child welfare

Seniority

Mid level

Licences and certifications

Basic First Aid

Languages

English
French

Fields of study

Social services

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Work requirements

Jobs in Canada