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Added 11 mins ago
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Under the supervision of the Operations Manager, the Customer Service Representative - Student Information Systems (SIS) Designate is responsible for providing customer service, secretarial…
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Added 26 mins ago
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Fanshawe College

Customer Service Representative - SIS Designate - CAF Fanshawe, Base Borden

Borden, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Location: Borden, Ontario

Support Staff employees, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration.

Note: This is for 1 Regular Full-Time vacancy. This position requires you to work in person at the Base Borden Campus. This position is deemed a critical replacement vacancy.

Payband: This position is paid at Payband E, $30.43 - $35.11 per hour.

Why this Role is Important

Under the supervision of the Operations Manager, the Customer Service Representative - Student Information Systems (SIS) Designate is responsible for providing customer service, secretarial and clerical support with primary responsibility as the Student Information Systems (SIS) liaison for CAF - Fanshawe. The incumbent is the first point of contact for walk in and telephone inquiries.

How You’ll Make An Impact

SIS designate support to include:

Assigns class letters (program sections) for all programs
Monitors mid-term and final grading, and academic standing activities according to scheduled deadlines
Liaises with faculty on an ongoing basis to prompt for, and obtain information (e.g. grades) by the due date according to College procedures
Solves registration and student record issues or determines appropriate course of action for student to take
Collates from academic records graduation lists, verifies accuracy, and liaises with the Office of the Registrar to exchange records
Processes and maintains school records for internal and external course credits. Follows up with students if correct documentation is missing
Assists with generation and distribution of class lists for faculty at the beginning of each academic term
Generates and distributes class rosters for faculty at the beginning of each academic term
- mails letters to applicants and registrants as needed, including collating packages as required
- maintains student records filing system
- posts Faculty and Program timetables each semester

Registration And Liaison Duties

Course and program enrolment/registration for CAF - Fanshawe
Plans and participates in development of Orientation Schedule for students
Runs admission reports from system, and program registration and verifications for all first semester
Adds applications and verifies advanced standing and PLA data and maintains all related documentation; processes add/drop courses for readmission students
Determines status of student registration i.e. part-time or full-time and initiates the appropriate paperwork and advises the student and faculty of the correct procedure to follow
Liaises with cooperative education consultants to obtain information necessary for graduation from co-op programs
Assists both faculty and students with academic matters relating to the system
Liaise with student regarding all matters of registration from course enrolment to credit approval/denial to eligibility for graduation
Collects and updates systems for applicant supplemental submissions

Performs front-line reception and clerical duties for the CAF - Fanshawe

Serves as first point of contact for the office, answering telephone inquiries and dealing with a variety of callers and walk-in clientele
Establishing the nature of the inquiry to ensure that student/staff/faculty are directed to the appropriate party or service
Distributes all messages to and from student/faculty/staff
Maintains calendars and books appointments for Executive Director, Operations Manager, Academic Advisors and when required Coordinators and other staff
Monitors office supplies, instructional and photocopier supplies and ensures an adequate stock is maintained, will purchase/order as required
Arranges for maintenance to photocopiers when required, training on photocopiers as required
Distributes mail, sends and distributes incoming faxes to the appropriate parties
Collects and date stamps student assignments for school and distributes to faculty
Maintains school contact information records by updating telephone lists and active directory information

Complete updates to Course Outline Mapping and Management System (COMMs) each semester:

Types and formats COMMs and submits to Operations Manager for approval
Tracks submission of all COMMs, ensures all are received on timely basis, so modifications can be made by deadline
Maintains the school program and course outline information binders

Other Duties As Assigned, Including

Provides back up to other CSR and SIS Designates within the Faculty
Assists with College approved activities such as College graduation ceremonies, Instructional Feedback Surveys, and KPI surveys

What You'll Bring

Post-secondary two (2) year diploma or equivalent in Office Administration, Business or equivalent combination of academic education and related work experience
Minimum one (1) year of experience in a team environment in an academic service office using a variety of computer software packages such as word processing and spreadsheets
Familiarity with student information systems in a post-secondary work environment would be an asset
Strong organizational skills, time management skills and attention to detail
Ability to multi-task and work independently
Excellent verbal and written communication skills

Ready to Apply?

If you’re ready to strengthen our student experience and contribute to something bigger - we’d love to hear from you. Submit your application by the specified closing date.

Fanshawe College uses Workday to manage recruitment and hiring processes.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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More about this job

Responsibilities

Provides front-line customer service and administrative support, serving as the primary Student Information Systems liaison for CAF-Fanshawe. Manages student registration and records, coordinates academic information and deadlines with faculty and college offices, and supports office operations and student-facing activities.

Requirements

Requires a two-year post-secondary diploma in Office Administration, Business, or a related field, or an equivalent combination of education and relevant work experience. Requires at least one year of experience in a team-based academic service office using computer software; familiarity with post-secondary student information systems is an asset.

Skills

Customer Service
Student Information Systems
Registration and Enrollment
Student Records Management
Academic Records Processing
Data Verification
Office Administration
Clerical Support
Written Communication
Verbal Communication
Organization
Time Management
Attention to Detail
Multitasking
Independent Work
Word Processing and Spreadsheets

Visa sponsorship

Not detected in the job text

Keywords

Student Information Systems
CAF-Fanshawe
Student Registration
Course Enrollment
Student Records
Academic Standing
Grading
Graduation Eligibility
Advanced Standing
Prior Learning Assessment
Course Credits
Class Lists
Class Rosters
Faculty Timetables
Orientation Scheduling
Admissions Reports
Course Outline Mapping and Management System
Word Processing
Spreadsheets
Office Administration
Customer Service
Reception
Clerical Support
Academic Services
Data Verification
Records Filing
Appointment Scheduling
Telephone Inquiries

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Work requirements

Jobs in Canada