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Fanshawe College

Enrollment Services Representative - Appendix D/Temporary Assignment

London, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 3 years’ progressive office experience in a service area or in a business office setting
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Description

This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.

Note: 1 vacancy available. This position is deemed a critical vacancy.

Work Mode: This position is hybrid, three days on-site per week.

Payband: This position is paid at Payband G. $35.29 - $40.73 per hour.

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Why this Role is Important

The incumbent reports to the Manager, Admissions. The incumbent is responsible for the administration related to the admission, registration and graduation of students. In order to achieve this, the incumbent is required to make decisions, participate in communicating a wide variety of information, maintaining detailed academic records and processing applications from www.ontariocolleges.ca or our international Virtual Application System (VAS). The incumbent is a subject specialist on admissions assessments, registration, and student record progression. They play a key role in the promotion of goodwill between the college community and our students. They must ensure that all possible assistance is provided to students to facilitate their education and future employment.

How You’ll Make An Impact

Admissions, Registration and Progression

Responds to inquiries from students internal and external to the College Community, in compliance with the regulations of the Freedom of Information and Protection of Privacy Act (FIPPA).
Processing application for admission for all full-time and part-time programs ensuring that inquiries are responded to and decisions are conveyed, in a timely manner.
Determine eligibility by evaluating Ontario, Out-of-Province, International Secondary School, College and University academic documents to determine validity of the institution and credentials for program eligibility.
Ensures the applicant has completed the program specific requirements, records Departmental decisions and documents verifying compliance to these requirements.
Receives and evaluates test results including IELTS, TOEFL and CAEL English language assessments.
Ensures that all required documentation has been received and reviewed in order to comply with Citizenship and Immigration Canada student visa requirements.
Ranking of applicants for highly competitive oversubscribed programs.
Recommends a course of action to unsuccessful applicants.
Responsible for monitoring statistics for their assigned programs to meet College enrolment targets without exceeding capacity.
Liaise with Coordinator/Associate Dean to obtain special registration requirements and course loads for off-cycle students.
Responsible for the cyclical admission and registration of students.
Advises students of the College’s withdrawal policy and potential financial and immigration repercussions, suggests alternate course of action.
Preparation of various documentation.
Administers and interprets Federal, Provincial government and College policies and procedures.

First Point of Contact Service

Provides direct service by being present on the front line of either the Oxford street or Dundas street campuses (future offices may open).
Available for tier two support on phone lines during work day.

Performs Other Related Duties As Assigned

What You’ll Bring

Post-secondary 2-year diploma with all disciplines being considered
Minimum 3 years’ progressive office experience in a service area or in a business office setting
An equivalent combination of education and experience may be considered
Experience in a student service environment or Office of the Registrar preferred
Expert user of Microsoft Office suite
Experience using student information systems
Demonstrated strong organizational skills and attention to detail
Demonstrated ability to work independently and as a team
Demonstrated excellent verbal and written communication skills

What This Opportunity Offers

Comprehensive Pension: Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income.
Vacation & Benefits: Enjoy 8% in lieu of vacation and benefits, along with access to an Employee & Family Assistance Program to support your well-being - both at work and beyond.
Professional Development: Learning is at the heart of the Fanshawe experience - for both students and employees. Our Organizational Development and Learning team offers a wide range of training and development opportunities to help you grow your skills and advance your career.
Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.

Ready to Apply?

If you’re detail-oriented, service-focused, and enjoy helping students navigate important milestones in their academic journey, we’d love to hear from you.

Fanshawe College uses Workday to manage recruitment and hiring processes.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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More about this job

Responsibilities

Processes admissions, registration, and student progression activities, including evaluating academic credentials and language test results, verifying application requirements, and maintaining student records. Responds to student inquiries, advises applicants on options and policies, supports enrolment targets, and provides front-line service.

Requirements

Requires a two-year post-secondary diploma in any discipline and at least three years of progressive office experience in a service or business office setting; equivalent education and experience may be considered. Student services or Registrar’s Office experience is preferred, along with expert Microsoft Office skills, experience with student information systems, strong organization and attention to detail, and excellent communication skills.

Skills

Admissions Processing
Student Registration
Academic Records Management
Credential Evaluation
Student Advising
Customer Service
Microsoft Office
Student Information Systems
Policy Interpretation
Written Communication
Verbal Communication
Organization
Attention to Detail
Teamwork
Independent Work

Benefits

Defined-Benefit Pension Plan
Vacation Pay
Employee and Family Assistance Program
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Admissions
Registration
Student Progression
Student Records
Academic Credential Evaluation
Application Processing
Enrolment Targets
Student Advising
Student Services
Office of the Registrar
Microsoft Office
Student Information Systems
IELTS
TOEFL
CAEL
FIPPA
Citizenship and Immigration Canada
Virtual Application System
Academic Policies
Front-Line Customer Service

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