Note: This is for 1 Regular Full-Time vacancy.
This position is deemed a critical vacancy.
Target hiring range: $102,000 - $118,830 per annum
Work Mode: Hybrid - Occasional in-person work at our London, Ontario campus is required
Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.
Why this Role is Important
Fanshawe College is advancing its digital transformation through the implementation of Workday, a modern cloud-based enterprise platform that is reshaping how we support our employees, finances, and future student services. Having successfully deployed Workday Human Capital Management (HCM), Finance, and Adaptive Planning, the College is now preparing to embark on the next phase of its journey with the implementation of Workday Student.
As Workday becomes the foundation of our administrative ecosystem, access to accurate, timely, and actionable data is more important than ever. To support this evolving landscape, Fanshawe has established a dedicated Workday Sustainment Team responsible for optimizing the platform, driving continuous improvement, and enabling data-informed decision-making across the College.
Reporting to the Director, Workday, the Senior Workday Functional Specialist - Student provides specialized functional and technical expertise in the support, configuration, maintenance, and continuous improvement of Student information Systems with a lens for the Workday Student platform, with a primary focus on assigned modules.
The Senior Functional Specialist leans on their deep Student Information System expertise to help design and configure our new system in Workday and is responsible for analyzing business requirements, configuring and testing system solutions, supporting Workday releases, troubleshooting system issues, maintaining documentation, and ensuring the integrity, security, and reliability of the Workday portfolio functionality. The incumbent collaborates closely within the Workday project team, and operational teams to align cross-functional opportunities. The incumbent works directly with the Registrar's Office, Student Services and other stakeholders to define requirements and outcomes and deliver sustainable solutions that support operational excellence and strategic priorities.
This role supports the ongoing evolution of Workday by identifying opportunities for process improvement, automation, and optimization. The incumbent will develop and maintains expertise in Workday's evolving capabilities, including artificial intelligence, machine learning, intelligent automation, and emerging platform innovations, evaluating and implementing approved functionality that enhances operational effectiveness and user experience.
A customer-focused approach, balanced with strong business process knowledge and system expertise, is essential to proactively identify opportunities, improve business outcomes, and support the continued development of the Workday Centre of Excellence through governance, knowledge sharing, standardized practices, and continuous improvement initiatives.
This position is privy to, responsible for, and entrusted with highly sensitive, proprietary, and confidential information. This includes, but is not limited to, financial data, budget allocations, workforce planning metrics, organizational design, business configuration details, and core operational processes. Safeguarding the integrity, security, and restricted access of this information is a core expectation of the role.
How You’ll Make An Impact
Business Transformation, Design, and Configuration
- Lead the functional design, process mapping, and configuration of assigned Workday modules and related business processes to ensure alignment with institutional goals
- Through an analysis of current-state needs and system deficiencies, establish and confirm future operational goals for assigned functional areas; make recommendations on process modifications to improve data accuracy, user experience, and efficiency
- Map end-to-end business and financial processes, identify downstream change impacts for end-users, and provide strategic input into overall project deliverables and workplans
- Participate in implementation and post-go-live activities for assigned functional areas including solution design reviews, configuration workshops, testing activities, knowledge transfer sessions, operational readiness planning, and the progressive transition of responsibilities from implementation resources to sustainment
- Investigate, troubleshoot, and resolve system issues, configuration defects, security concerns, and user-reported incidents
- Analyze business requirements and develop sustainable configuration solutions that align with college objectives
- Analyze proposed changes, enhancements, and operational issues to identify potential impacts across Workday functional areas, engaging appropriate subject matter experts to support solution design, testing, implementation, and issue resolution
- Ensure configuration and solutions activities adhere to governance, documentation, security, and quality standards
Business Analysis and Stakeholder Collaboration
- Partner with Student Services, Information Technology, and business leaders to understand operational requirements and strategic priorities
- Act as the single point of contact to identify, collect, and reconcile business requirements from subject matter experts (SMEs) across Student Services to ensure unified data alignment
- Facilitate root-cause analysis and requirements gathering sessions to isolate existing process bottlenecks, translating college operations into clean, sustainable functional specifications
- Provide expert advice regarding Workday functionality, best practices, and solution alternatives
- Support prioritization and evaluation of enhancement requests and operational improvements
- Evaluate business requests and configuration changes for downstream and cross-functional implications, facilitating collaboration with team members, technical resources, and business stakeholders to ensure solutions are aligned, sustainable, and support enterprise objectives
Lifecycle Testing, Releases, and Quality Assurance
- Assess the impact of Workday releases and new functionality on supported business processes
- Architect comprehensive end-to-end test scripts, validate results, and coordinate the rapid resolution of system defects, ensuring functional decisions are fully verified by impacted stakeholders.
- Plan, coordinate, and execute system testing activities, including functional integration, and regression testing
- Enable and support Business Outcome Validation with impacted stakeholders
- Support release readiness planning, communication, and implementation activities
- Identify change management impacts for end-users and college stakeholders from system configuration, ensuring comprehensive business outcome validation before deployment
Reporting, Data Integrity and Compliance
- Design, develop, test, and maintain standard Workday reports, calculated fields, and dashboards that support operational, regulatory, and business requirements
- Analyze reporting requirements and provide reporting solutions that enable stakeholders to access accurate, timely, and meaningful information for decision-making
- Collaborate with senior specialized team members and other subject matter experts on complex, cross-functional, or enterprise reporting initiatives requiring advanced reporting expertise or specialized analytics solutions
- Monitor, validate, and maintain data integrity across assigned business processes and reporting outputs
- Support audit, compliance, regulatory, and operational reporting activities as required
System Optimization and Continuous improvement
- Develop and maintain configurations supporting portfolio business processes
- Analyze business processes and identify opportunities to increase automation, improve efficiency, and enhance user experience
- Deconstruct flawed legacy configurations and recurring system errors to engineer automated, scalable, and standardized workflows that align directly with enterprise objectives
- Participate in roadmap planning and continuous improvement initiatives
Innovation, AI Enablement And Emerging Capabilities
- Monitor Workday releases, roadmap developments, and emerging technologies including artificial intelligence, machine learning, skills intelligence, predictive analytics, and intelligent automation
- Evaluate new platform capabilities and recommend opportunities to improve service delivery, operational effectiveness, and employee experience
- Configure, test, validate, and support approved AI-enabled features and intelligent automation capabilities
- Complete Workday professional development opportunities supporting AI and automation, participate in Higher Education Community groups and Workday knowledge-sharing activities related to emerging technologies
Documentation, Compliance and Knowledge Management
- Develop and maintain configuration documentation, testing artifacts, business processes, and support procedures
- Document configuration rationale, process decisions, and operational procedures
- Support knowledge transfer initiatives and organizational readiness activities
- Collaborate with integration developers, technical resources, vendors, and business stakeholders to define requirements, validate data movement, support testing activities, and resolve integration-related issues affecting assigned business processes
All Other Duties As Assigned
What You'll Bring
- Post-secondary 4 year Bachelor’s Degree in Human Resources, Information Systems, Computer Science, Data Science, or related field with an emphasis on ERP systems or other related discipline
- A combination of other relevant equivalent education and/or experience will be considered
- Minimum five years of experience supporting enterprise ERP applications
- Minimum three years of experience configuring, supporting, or administering Student Information Systems
- Certification in Student Records or Student Finance an asset
- Comprehensive understanding of student administration, registration, records, tuition, financial operations, academic administration and related business processes
- Demonstrated experience gathering requirements, configuring solutions, performing testing, and supporting production environments
- Experience supporting software releases and continuous improvement initiatives
- Experience working with cross-functional stakeholders within a large, complex organization
- Experience in a post-secondary or public sector environment would be considered an asset
- Experience evaluating or implementing automation, artificial intelligence (AI), or emerging enterprise technology capabilities would be considered an asset
- Knowledge of AI governance, privacy, security, ethical considerations within enterprise software environments is considered an asset
- Strong business analysis, problem-solving, and process improvement skills
- Understanding of software testing methodologies and change management practices
- Ability to translate business requirements into technical solutions
- Excellent analytical and troubleshooting skills
- Strong verbal, written, and presentation skills
- Ability to collaborate effectively with technical and non-technical stakeholders
- Demonstrated ability and willingness to continuously learn emerging technologies, including artificial intelligence, machine learning, automation, and analytics
- Ability to evaluate new platform capabilities and support business adoption through configuration, testing, documentation, and stakeholder engagement
What This Opportunity Offers
- Comprehensive Pension & Benefits: Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income, plus dental, disability, travel insurance and extended health coverage.
- Vacation: Enjoy paid time off and benefit from a scheduled holiday closure that offers additional rest and time with family during the winter season
- Tuition & Professional Development: Continue your learning journey - eligible employees and their dependents can take select Fanshawe programs or courses at a reduced cost
- Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.
Ready to Apply?
If you're excited to help shape the future of student services through Workday, drive meaningful business transformation, and deliver innovative solutions that enhance the student experience, we'd love to hear from you! Submit your application by the specified closing date.
Fanshawe College uses Workday to manage recruitment and hiring processes.
Educational Credentials
While transcripts are not required for the interview, they are mandatory as a condition of employment.
Equity, Diversity and Inclusion
Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
Accommodation
Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca
Land Acknowledgement
Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
