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Fanshawe College

Student Awards Team Lead - Appendix D/Temporary Assignment

London, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 5 years’ experience within a high volume, multi-tasking office environment with direct customer service
Posting language: English
Posted: Oct 8, 2026

Original job description

This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.

Note: 1 vacancy available. This position is deemed a critical vacancy.

Work Mode: This position is hybrid, three days on-site per week.

Payband: This position is paid at Payband H. $38.09 - $44.04 per hour.

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Why this Role is Important

Reporting to the Manager, Student Awards, the Student Awards Team Lead is responsible for guiding and overseeing the work of the Student Awards staff. The incumbent is responsible for leading the process for application, selection, marketing and planning of all bursary and awards. This includes all donor funded, college funded, and Ministry funded opportunities. The incumbent interprets and implements the requirements of policies, guidelines and gift agreements. The incumbent liaises with the Ministry and Advancement Services staff members and provides advice on bursary & award agreements.

How You’ll Make An Impact

Coordinates the process for application, selection, marketing and planning of bursary and awards by:

Coordinates the setup of the bursary application system.
Plans and coordinates the work required for review and selection of all bursary opportunities.
Coordinates the review and update of budget standards that are used to assess financial need.
Plans the budget for Tuition Set-Aside funds and allocates appropriate amounts to each program.
Coordinates the workflow of bursary application reviews to ensure the most effective distribution of funds. This requires coordination with Advancement services to ensure donor funds are utilized before utilizing general bursary funds.
Plans and coordinates the work required for college and donor-funded award selection, including the Scholarship Selection Committee for collegewide awards, academic areas for program specific awards.
Coordinates the work required to ensure athletics awards are selected and comply with OCAA requirements.
Develops schedules and communicates deadlines for application and selection of bursaries and awards.
Coordinates the development of communication strategies to ensure all stakeholders are aware of Student Bursary and Awards key activities and timelines, to assist them with dissemination of published information to applicants, students and their influencers.
Plans and coordinates the work required for marketing student award opportunities. Consults and coordinates with Corporate Communications staff.
Plans and coordinates outreach activities to effectively promote student award and bursary opportunities.
Provides input and advice for new donor-funded opportunities and gift agreements. Coordinates the work to implement new opportunities including system updates and communications.
Acts as a key resource and subject matter expert to the Office of the Registrar staff and other college staff with regards to student bursary and award programs.
May assist with other assignments within the Financial Aid & Awards Team or other Registrar areas during peak periods or coverage of absences.
May participate in student recruitment and engagement activities such as Open House, Convocation and Orientation events.
May assist with serving students in the Office of the Registrar or Student Service Hub locations as needed.

Guides and oversees the work of the Student Awards team by:

Develops and updates process documentation and guidelines.
Onboards new team members and provides updated training to existing team members when new or revised processes are implemented.
Allocates work assignment portfolios to each team member. Plans the work based on peak timeframes to balance the workload between team members.
Sets priorities for the team with regards to the order of work and timelines.
Assists team members with questions, concerns and daily troubleshooting of issues.
Provides guidance and assistance with escalated concerns from students or other staff members. Takes the lead in handling escalations that are transferred from team members.
Identifies and addresses errors. Implements improvements to processes to prevent future occurrences.
Discusses and resolves concerns with Program Coordinator or Reviewers when students who are nominated for an award do not meet criteria such as academic program, GPA, rules from OCAA, etc.
Assists with system related issues and coordinates support from technical support services or other parties when needed.
Communicates new or changed bursary and award opportunities to Office of the Registrar and college staff members.
Communicates to Office of the Registrar staff when student award or bursary actions are taken that might create increased volume of student inquiries.

Ensures compliance with budgets and agreements, coordinates with stakeholders, and provides expert advice on bursary and award opportunities by:

Monitors Tuition Set-Aside funding budget and adjusts plans or bursary award amounts accordingly.
Monitors progress of bursary application reviews and approvals to ensure compliance with budgets and gift agreements.
Liaises with Advancement Services staff regarding progress of bursary and award selection and raises any concerns regarding the ability to meet requirements.
Evaluates the necessity and effectiveness of award/bursary marketing campaigns.
Monitors progress of award selection and ensures deadlines are met. Communicates with staff assigned to select award recipients and the members of the Scholarship Selection Committee.
Provides advice on new or revised bursary or award opportunities, including input into gift agreement criteria.
Maintains expert system knowledge. Works with Information System Services to implement improvements or fix current system issues.
Liaises with Ministry staff regarding questions, concerns or obtaining information for new or changes to Ministry funded bursary programs.
Participates in provincial associations to maintain up to date knowledge and best practices across the sector.
Coordinates with Financial Services, Advancement Services and Ministry staff members for budget updates and financial reporting.
Escalates concerns and seeks advice from the Associate Registrar.

Performs Other Related Duties As Assigned

What You’ll Bring

Post-secondary 3-year diploma/degree in Business Administration, Finance, Accounting or related discipline
Minimum 5 years’ experience within a high volume, multi-tasking office environment with direct customer service
An equivalent combination of education and experience may be considered
Experience working with and interpreting policies and procedures
Experience and knowledge with financial need assessments and adjudicating awards, preferably in a post-secondary institution
Systems experience with financial databases and Ministry systems or similar enterprise-wide and government systems
Demonstrated experience coordinating the tasks and priorities of a work team, public speaking, presentation development, conflict resolution skills, and the ability to interact with diverse groups and high-risk clients.

What This Opportunity Offers

Comprehensive Pension: Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income.
Vacation & Benefits: Enjoy 8% in lieu of vacation and benefits, along with access to an Employee & Family Assistance Program to support your well-being - both at work and beyond.
Professional Development: Learning is at the heart of the Fanshawe experience - for both students and employees. Our Organizational Development and Learning team offers a wide range of training and development opportunities to help you grow your skills and advance your career.
Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.

Ready to Apply?

If you’re an organized and collaborative leader who enjoys guiding teams, improving processes, and connecting students with financial opportunities that support their success, we’d love to hear from you.

Fanshawe College uses Workday to manage recruitment and hiring processes.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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More about this job

Responsibilities

Leads the Student Awards team and coordinates the application, selection, marketing, and planning of bursaries and awards, ensuring compliance with budgets, policies, donor agreements, and Ministry requirements. Oversees team workflows and escalations, advises college stakeholders, and works with internal and external partners to improve systems and processes.

Requirements

Requires a post-secondary three-year diploma or degree in Business Administration, Finance, Accounting, or a related discipline, and at least five years of experience in a high-volume office environment with direct customer service. Candidates should have experience interpreting policies, assessing financial need, adjudicating awards, using financial or government systems, and coordinating team priorities; equivalent education and experience may be considered.

Skills

Team Leadership
Financial Need Assessment
Award Adjudication
Policy Interpretation
Process Coordination
Budget Management
Financial Reporting
Customer Service
Conflict Resolution
Public Speaking
Presentation Development
Stakeholder Communication
Process Improvement
Systems Troubleshooting
Workload Planning
Donor Relations

Benefits

Defined-Benefit Pension Plan
Vacation Pay
Employee and Family Assistance Program
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Student Awards
Bursaries
Scholarships
Financial Aid
Financial Need Assessment
Award Adjudication
Donor-Funded Awards
Ministry-Funded Programs
Gift Agreements
Tuition Set-Aside Funds
Budget Management
Financial Reporting
OCAA Requirements
Application Management System
Financial Databases
Ministry Systems
Enterprise Systems
Information Systems Services
Policy Interpretation
Process Documentation
Team Leadership
Workload Planning
Stakeholder Communication
Marketing Campaigns
Conflict Resolution
Customer Service
Process Improvement
Advancement Services

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