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Added 11 mins ago
TU
Junior NLP Data Scientist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Part-time
…and BC Cancer. They will help coordinate the activities of student developers on the…
Added 57 mins ago
B
Intern, Manufacturing support - Assembly (Winter, 2027)
Bombardier
Montreal, QC
- Volunteer
University student in the discipline related to the subject area or equivalent.
Added 57 mins ago
ES
M&A Intern | Stagiaire en fusions et acquisitions (Winter & Summer 2027)
Edelweiss Software Group
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- Temporary
Are you a university student or recent graduate with a passion for finance and a keen interest in Mergers and Acquisitions (M&A)? If so, we have an exciting opportunity for you! Join our…
Added 57 mins ago
M
Summer Intern 2027 - Meeting & Event Management
Manulife
Toronto, ON
- Full-time
Previous involvement in student organizations, volunteer initiatives, campus events, hospitality roles, or event planning activities is considered an asset.
Added 57 mins ago
CI
Student Intern, Quality Engineering
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- $23 to $30 CAD / hour
Possibility of a student casual contract position after completion of internship
Added 1 hour ago
WH
Digital Transformation Intern
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- Full-time
The functional background. You are a third or fourth year student in a program such as business, commerce, finance, human resources, operations management, industrial engineering,…
Added 1 hour ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Vancouver, BC
- Full-time
The functional background. You are a third or fourth year student in a program such as business, commerce, finance, human resources, operations management, industrial engineering,…
Added 2 hours ago
DU
Part-Time Academic (STAT 4620.03/5620.03: Data Analysis) - Winter 2027
Dalhousie University
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- Part-time
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Added 2 hours ago
IF
Intern – Developer
iA Financial Group
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- Full-time
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Added 2 hours ago
B
Senior Data Quality Analyst
BDO
Calgary, AB · AB · Halifax, NS · Regina, SK
- Full-time
Bachelor’s degree in Data Analytics, Computer Science, or a related field.
Added 2 hours ago
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Bachelor’s degree in Data Analytics, Computer Science, or a related field.
Added 2 hours ago
Co-Op Student- Energy Management
City of Mississauga
Mississauga, ON
Duties and responsibilities may vary according to the student's academic background and experience.
Added 2 hours ago
Co-op student - Facilities Maintenance
City of Mississauga
Mississauga, ON
Currently enrolled in a university or college program related to information management, business technology, data analytics, asset management, engineering, facilities management, public…
Added 3 hours ago
UO
Junior NLP Data Scientist
University of British Columbia
Vancouver, BC · UBCV | UBC Hospital - Detwiller Pavilion (DPAV)
- $5,692.25 to $8,179.5 CAD / month
- Part-time
…and BC Cancer. They will help coordinate the activities of student developers on the…
Added 3 hours ago
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Teaching Assistant - SEAD 515
McGill University
Montreal, QC · Trottier Building
- Part-time
Added 3 hours ago
FC
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
…& Records, provides support and leadership relating to the Student Information System and systems supported processes within the Office of the Registrar. Develops and implements innovative…
Added 3 hours ago
FC
Team Lead, Enrollment Services - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
…standing, re-admission, and program transfer admission processes, student program withdrawal process, course drop/add process, compulsory fee billing, co-op fee billing, refunds, part-time…
Added 4 hours ago
TU
Student Financial Business Support Analyst
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
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Support 1 | Student Financial Support | Student Financial Management | Enrolment Services
Added 4 hours ago
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Postdoctoral Fellowship
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
A Postdoctoral fellow is a full-time student currently enrolled in a Canadian University program. The individual must have recently been awarded (within 5 years) a PhD or equivalent. The…
Added 4 hours ago
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Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
A Postdoctoral fellow is a full-time student currently enrolled in a Canadian University program. The individual must have recently been awarded (within 5 years) a PhD or equivalent. The…
Added 4 hours ago
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Added 4 hours ago
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Added 5 hours ago
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Supply Chain Management Co-op
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Trail, BC
- $4,108 to $5,183 CAD / month
- Full-time
…throughout the duration of the co-op term as a 3rd or 4th year student. You must also be returning to a post-secondary institution after the co-op term is completed. If you are not…
Added 5 hours ago
TR
Process Control Engineering Co-op
Teck Resources Limited
Trail, BC
- $4,833 to $6,125 CAD / month
- Full-time
…throughout the duration of the co-op term as a 3rd or 4th year student. You must also be returning to a post-secondary institution after the co-op term is completed. If you are not…
Added 5 hours ago
EI
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…Education Executive, Communication Services, Facility Services, Student Transportation, Human Resources, Financial Services, Supports for Students and Information Technologies. Central…

Fanshawe College

Team Lead, Enrollment Services - Appendix D/Temporary Assignment

London, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 2 years’ experience in a high-volume, multi-task environment with direct customer service
Posting language: English
Posted: Oct 8, 2026

Original job description

This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.

Note: 1 vacancy available. This position is deemed a critical vacancy.

Work Mode: This position is hybrid, three days on-site per week.

Payband: This position is paid at Payband H. $38.09 - $44.04 per hour.

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Why this Role is Important

Reporting to the Manager, Registration, Records & Apprenticeship. The Incumbent co-ordinates the tasks associated with the enrollment registration of full and part-time post secondary and adult training students. eg. compulsory fee billing, advanced standing, re-admissions and program transfer, withdrawal processes, course drop/add issues. Provides guidance and advice to the enrollment services team, troubleshoots and streamlines associated processes. Creates communications to students and co-ordinates distribution of same. Liaises with other departments on matters related to the registration of post secondary students. e.g. out of the norm drop/add or grade change issues, co-op processes, athletics department support. Works with other Team Leads to set priorities and accomplish departmental goals.

How You’ll Make An Impact

Provides guidance and advice to the enrollment services team on a regular basis for orderly achievement of deadlines as required for the activities that are associated with the registration of full-time and part-time post secondary and adult training students. Activities include: advanced standing, re-admission, and program transfer admission processes, student program withdrawal process, course drop/add process, compulsory fee billing, co-op fee billing, refunds, part-time registration.
Performs the role of key resource person to the enrollment services team and assists team members with problem solving and setting priorities. Arranges and/or conducts training for the team and other Registrar’s Office staff members on registration matters.
Investigates and recommends solutions for out-of-the-norm student issues that are not always addressed by College Policy.
Recommends and implements changes to processes to improve service delivery and eliminate problems. Works co-operatively with Systems Analysts and Systems Co-ordinator to ensure computer processes developed are effective. Works with other Team Leads to set priorities, meet deadlines and accomplish departmental goals. Works with academic divisions to provide improved service.
Incumbent is a super user of the student system and has functions that are available to very few staff, due to the care required in their application. Tasks associated with these functions require forethought, a thorough understanding of the steps in the process, and complete awareness of the risk involved if an error is made. Using these tools, incumbent corrects errors in academic (course) and student records that cannot be solved at the level of the customer service agent.
Analyzes student enrollment data to support enrollment reporting for internal purposes and ministry reporting. Identifies discrepancies and resolves data issues to provide accurate enrollment data.
Creates and maintains the post secondary control course sections based on enrollment projections, academic calendar and dates provided by the Academic divisions. Accuracy and in depth knowledge of program format is critical in this task as the data contained on the control course sections provides the basis for student registration records including course enrollment and fee assessment. Maintains the section's maximum capacity to facilitate or prevent registrations.
Recommends effective methods of communication for advanced level applicants on admission and registration matters. Reviews content with other college departments for currency, updates the text on FACS, using virtual fields, bookmarks, knowledge of communication management module. Arranges distribution of large volumes of communications to students for matters relating to the registration. (e.g. fee billing, orientation, admission decisions)
Performs other related duties as assigned

What You’ll Bring

Post-secondary 2-year diploma in Business Administration, Project Management, Office Administration, Social Sciences, Humanities or Communications
Minimum 2 years’ experience in a high-volume, multi-task environment with direct customer service
An equivalent combination of education and experience may be considered
Experience demonstrating leadership in a team setting. Experience guiding the daily work tasks of others
Experience multi-tasking under pressure, prioritizing to meet deadlines and the ability to work independently
Experience with post-secondary student information systems

What This Opportunity Offers

Comprehensive Pension: Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income.
Vacation & Benefits: Enjoy 8% in lieu of vacation and benefits, along with access to an Employee & Family Assistance Program to support your well-being - both at work and beyond.
Professional Development: Learning is at the heart of the Fanshawe experience - for both students and employees. Our Organizational Development and Learning team offers a wide range of training and development opportunities to help you grow your skills and advance your career.
Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.

Ready to Apply?

Ready to take the next step in your career? If you’re a detail-oriented problem solver who enjoys supporting student success, guiding teams, and improving processes, we encourage you to apply and help make a meaningful impact on the student experience at Fanshawe College!

Fanshawe College uses Workday to manage recruitment and hiring processes.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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More about this job

Responsibilities

Lead and guide enrollment services staff while coordinating student registration activities, including admissions-related processes, course changes, withdrawals, billing, refunds, and student communications. Resolve complex student-record and enrollment-data issues, maintain course sections, improve processes, and collaborate with academic divisions and other teams to meet departmental goals.

Requirements

Requires a two-year post-secondary diploma in a listed field, at least two years of experience in a high-volume customer-service environment, and experience demonstrating team leadership and guiding others’ daily work. Candidates should also have experience prioritizing tasks under pressure, working independently, and using post-secondary student information systems; an equivalent combination of education and experience may be considered.

Skills

Team Leadership
Enrollment and Registration Services
Student Information Systems
Customer Service
Process Improvement
Problem Solving
Data Analysis
Enrollment Reporting
Student Records Management
Prioritization
Deadline Management
Staff Training
Written Communications
Attention to Detail

Benefits

Defined-Benefit Pension Plan
Vacation Pay in Lieu
Employee and Family Assistance Program
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enrollment Services
Student Registration
Post-Secondary Education
Adult Training
Student Information Systems
Advanced Standing
Readmissions
Program Transfers
Student Withdrawals
Course Drop/Add
Compulsory Fee Billing
Co-op Fee Billing
Refunds
Enrollment Reporting
Student Records
Course Sections
Enrollment Projections
Academic Calendar
Data Accuracy
Process Improvement
Service Delivery
Team Leadership
Staff Training
Customer Service
Systems Analysts
FACS

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