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Added 8 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…role will be dedicated to supporting the development of a new Business of Science initiative focused on research valorization and commercialization, including the coordination of a…
Added 9 mins ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Mississauga, ON
- Part-time
Essential Functions: Other responsibilities may be performed as needed to ensure the needs of the business are met. Overtime hours may be required to meet business needs.
Added 9 mins ago
AR
Business systems analyst
Actfast Restoration & Repairs LTD.
Surrey, BC
- From $43 CAD / hour
- Full-time
- Contract
- On-site
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 39 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Collaborate with business development teams and customers to understand technical challenges and develop practical application and processing solutions
Added 39 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 39 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…cohesively with a variety of different teams from across the business globally to complete…
Added 39 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
…translate emerging technologies into scalable, customer-focused…
Added 39 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new product development projects, designing complex electrical systems for…
Added 39 mins ago
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C# Senior Developer - OTT Team (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
By being proactive, propose solutions to the challenges encountered.
Added 39 mins ago
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Banking Advisor
RBC
Hanna, AB
- Full-time
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 39 mins ago
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2027 Investor Services, PEY Securities Lending Desk (12-16 months)
RBC
Toronto, ON
- Full-time
…automation and modernization initiatives that directly impacts our business. This role offers the rare combination of hands-on market experience and the autonomy to identify and solve…
Added 39 mins ago
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Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 39 mins ago
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Channels Architect
TD
Toronto, ON
- Full-time
$125,500 - $148,000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 39 mins ago
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Personal Banker
TD
Peace River, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 39 mins ago
C
Associate Financial Advisor
CIBC
Charlottetown, PE · PEI-University and Belvedere
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As an Associate Financial…
Added 39 mins ago
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Financial Advisor
CIBC
Rouyn-Noranda, QC · Principale & Perreault
- Full-time
Business development - Deeply understand your local market and potential client base to create sales plans that will convert leads into new clients. Use your strong relationship building…
Added 39 mins ago
C
Mobile Financial Services Representative
CIBC
Brossard, QC · Boucherville, QC · Candiac, QC · Saint-Bruno, QC
- Full-time
…and accessible to clients at all times and ensuring financial solutions meet client needs. Track, record and update sales activities into the appropriate tool(s) and systems accurately.…
Added 39 mins ago
C
Mobile Financial Services Representative
CIBC
Guelph, ON · Brantford, ON · Burlington, ON · Kitchener, ON · Waterloo, ON · Ancaster, ON · London, ON
- Full-time
…and accessible to clients at all times and ensuring financial solutions meet client needs. Track, record and update sales activities into the appropriate tool(s) and systems accurately.…
Added 39 mins ago
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Relationship Manager, Commercial Banking-Bilingual
CIBC
Val-d'Or, QC · Rouyn-Noranda, QC · Principale & Perreault
- Full-time
As a member of the Commercial Banking team, you’ll work with our clients to create end-to-end financial solutions to help build a comprehensive approach to finance growth, manage cash flow,…
Added 39 mins ago
C
Senior Compliance Officer, Corporate Functions Compliance
CIBC
Toronto, ON
- Full-time
…and communicate relevant updates and actionable guidance to business units and RCM Portfolio…
Added 39 mins ago
C
Financial Advisor CIRO-ID (Urban)
CIBC
Belleville, ON
- Full-time
Business development - Deeply understand your local market and potential client base to create sales plan that will convert leads into new clients. Use your strong relationship building and…
Added 39 mins ago
LA
Automotive Parts Representative
Lordco Auto Parts
Vernon, BC
- $19 to $25 CAD / hour
- Full-time
…locations across Western Canada and is a family-owned and operated business since 1974. Start your career in the automotive industry and grow with us…
Added 39 mins ago
E
Director of Care (DOC) - Full Time (FT) - Vulcan
Extendicare
Vulcan, AB
- Full-time
Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement.
Added 1 hour ago
MI
Personal Lines Sales Executive
Mango Insurance
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
…clients. Day-to-day tasks include providing tailored insurance…
Added 1 hour ago
J
Pre-sales Specialist (SaaS)
JobsMedia.io
Montreal, QC
- Full-time
Our client, a technology company recognized for its innovative SaaS solutions, is looking for a pre-sales specialist to support its sales team in demonstrating the technical value of its…

Fanshawe College

Team Lead, Enrollment Services - Appendix D/Temporary Assignment

London, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 2 years’ experience in a high-volume, multi-task environment with direct customer service
Posting language: English
Posted: Oct 8, 2026

Original job description

This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.

Note: 1 vacancy available. This position is deemed a critical vacancy.

Work Mode: This position is hybrid, three days on-site per week.

Payband: This position is paid at Payband H. $38.09 - $44.04 per hour.

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Why this Role is Important

Reporting to the Manager, Registration, Records & Apprenticeship. The Incumbent co-ordinates the tasks associated with the enrollment registration of full and part-time post secondary and adult training students. eg. compulsory fee billing, advanced standing, re-admissions and program transfer, withdrawal processes, course drop/add issues. Provides guidance and advice to the enrollment services team, troubleshoots and streamlines associated processes. Creates communications to students and co-ordinates distribution of same. Liaises with other departments on matters related to the registration of post secondary students. e.g. out of the norm drop/add or grade change issues, co-op processes, athletics department support. Works with other Team Leads to set priorities and accomplish departmental goals.

How You’ll Make An Impact

Provides guidance and advice to the enrollment services team on a regular basis for orderly achievement of deadlines as required for the activities that are associated with the registration of full-time and part-time post secondary and adult training students. Activities include: advanced standing, re-admission, and program transfer admission processes, student program withdrawal process, course drop/add process, compulsory fee billing, co-op fee billing, refunds, part-time registration.
Performs the role of key resource person to the enrollment services team and assists team members with problem solving and setting priorities. Arranges and/or conducts training for the team and other Registrar’s Office staff members on registration matters.
Investigates and recommends solutions for out-of-the-norm student issues that are not always addressed by College Policy.
Recommends and implements changes to processes to improve service delivery and eliminate problems. Works co-operatively with Systems Analysts and Systems Co-ordinator to ensure computer processes developed are effective. Works with other Team Leads to set priorities, meet deadlines and accomplish departmental goals. Works with academic divisions to provide improved service.
Incumbent is a super user of the student system and has functions that are available to very few staff, due to the care required in their application. Tasks associated with these functions require forethought, a thorough understanding of the steps in the process, and complete awareness of the risk involved if an error is made. Using these tools, incumbent corrects errors in academic (course) and student records that cannot be solved at the level of the customer service agent.
Analyzes student enrollment data to support enrollment reporting for internal purposes and ministry reporting. Identifies discrepancies and resolves data issues to provide accurate enrollment data.
Creates and maintains the post secondary control course sections based on enrollment projections, academic calendar and dates provided by the Academic divisions. Accuracy and in depth knowledge of program format is critical in this task as the data contained on the control course sections provides the basis for student registration records including course enrollment and fee assessment. Maintains the section's maximum capacity to facilitate or prevent registrations.
Recommends effective methods of communication for advanced level applicants on admission and registration matters. Reviews content with other college departments for currency, updates the text on FACS, using virtual fields, bookmarks, knowledge of communication management module. Arranges distribution of large volumes of communications to students for matters relating to the registration. (e.g. fee billing, orientation, admission decisions)
Performs other related duties as assigned

What You’ll Bring

Post-secondary 2-year diploma in Business Administration, Project Management, Office Administration, Social Sciences, Humanities or Communications
Minimum 2 years’ experience in a high-volume, multi-task environment with direct customer service
An equivalent combination of education and experience may be considered
Experience demonstrating leadership in a team setting. Experience guiding the daily work tasks of others
Experience multi-tasking under pressure, prioritizing to meet deadlines and the ability to work independently
Experience with post-secondary student information systems

What This Opportunity Offers

Comprehensive Pension: Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income.
Vacation & Benefits: Enjoy 8% in lieu of vacation and benefits, along with access to an Employee & Family Assistance Program to support your well-being - both at work and beyond.
Professional Development: Learning is at the heart of the Fanshawe experience - for both students and employees. Our Organizational Development and Learning team offers a wide range of training and development opportunities to help you grow your skills and advance your career.
Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.

Ready to Apply?

Ready to take the next step in your career? If you’re a detail-oriented problem solver who enjoys supporting student success, guiding teams, and improving processes, we encourage you to apply and help make a meaningful impact on the student experience at Fanshawe College!

Fanshawe College uses Workday to manage recruitment and hiring processes.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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More about this job

Responsibilities

Lead and guide enrollment services staff while coordinating student registration activities, including admissions-related processes, course changes, withdrawals, billing, refunds, and student communications. Resolve complex student-record and enrollment-data issues, maintain course sections, improve processes, and collaborate with academic divisions and other teams to meet departmental goals.

Requirements

Requires a two-year post-secondary diploma in a listed field, at least two years of experience in a high-volume customer-service environment, and experience demonstrating team leadership and guiding others’ daily work. Candidates should also have experience prioritizing tasks under pressure, working independently, and using post-secondary student information systems; an equivalent combination of education and experience may be considered.

Skills

Team Leadership
Enrollment and Registration Services
Student Information Systems
Customer Service
Process Improvement
Problem Solving
Data Analysis
Enrollment Reporting
Student Records Management
Prioritization
Deadline Management
Staff Training
Written Communications
Attention to Detail

Benefits

Defined-Benefit Pension Plan
Vacation Pay in Lieu
Employee and Family Assistance Program
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enrollment Services
Student Registration
Post-Secondary Education
Adult Training
Student Information Systems
Advanced Standing
Readmissions
Program Transfers
Student Withdrawals
Course Drop/Add
Compulsory Fee Billing
Co-op Fee Billing
Refunds
Enrollment Reporting
Student Records
Course Sections
Enrollment Projections
Academic Calendar
Data Accuracy
Process Improvement
Service Delivery
Team Leadership
Staff Training
Customer Service
Systems Analysts
FACS

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