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Added 4 mins ago
TC
Program Supervisor, Full Time
Taproot Community Support Services
Port Alberni, BC
- Full-time
The Program Supervisor will assist with recruitment, selection, orientation, training, and monitoring. In addition to completing supervision tasks, supporting contractors as required,…
Added 19 mins ago
M
Manager, Mental Health - Canada
Movember
Toronto, ON
- Full-time
As Manager, Mental Health, Canada, you’ll lead the in-market delivery of Movember’s mental health programs across Canada, to time, quality, and budget. But alongside that, you’ll hold…
Added 19 mins ago
SS
IT Manager
SysGen Solutions Group
Calgary, AB
- Full-time
We are looking for an exciting & enthusiastic addition to assist in leading our growing tech team. The IT Manager builds strategic plans and technology solutions based on client business…
Added 19 mins ago
T
Senior Internal Auditor
Twilio
Remote, Canada
- Full-time
- Remote
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings…
Added 19 mins ago
EC
HR Business Partner
Eaton Corporation
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- Full-time
…year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills,…
Added 34 mins ago
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Applications Engineering Manager, Nuclear
ATS Industrial Automation
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- Full-time
…their industries and rely on us to deliver what we promise - on time and on budget. Combined with our broad product portfolio, financial strength and global presence, we provide our…
Added 34 mins ago
N
Member of Technical Staff
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- $103,000 to $155,000 CAD / year
- Full-time
…for AI (GPT-in-a-Box). This high-performant Machine Learning full-stack cloud platform helps you optimise IT costs with a software-defined cloud operating model. Harness AI-ready…
Added 34 mins ago
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RQ00388 – Solution Architect
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The successful candidate is required to work onsite, full time for the duration of the engagement, with SNB at HSBC Place Fredericton, NB.
Added 34 mins ago
SI
Facilities Maintenance Technician - DePaul Hall
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- Full-time
In anticipation of opening in October 2026, we are searching for a full-time Facilities Maintenance Technician/Maintenance Worker to join our new DePaul Hall Enhanced Care team based in…
Added 34 mins ago
MS
Patient Care Manager, General Medicine
Mount Sinai Hospital (Toronto), Sinai Health
Toronto, ON · Greater Toronto Area, Canada
- $70.31 to $87.91 CAD / hour
- Contract
…excellence within an academic acute care setting. As a Patient Care Manager, General Medicine you will build team capacity, implement care standards, and contribute to the unit’s ongoing…
Added 34 mins ago
M
Marketing Manager, Global Retirement
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- Full-time
As a Marketing Manager, you'll develop and deliver pivotal digital initiatives across brand and marketing strategy, marketing operational efficiency, thought leadership, content management,…
Added 34 mins ago
Assistant Manager, Member Services - Kelowna Branch
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…diverse role in which change is the norm. As the Assistant Manager, Member Services, you’ll use your many skills to lead a team of Member Service Representatives in providing Coast…
Added 49 mins ago
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Added 49 mins ago
DC
Project Administration Team Lead
DWB Consulting Services Ltd
North Vancouver, BC
- $40 to $45 CAD / hour
- Full-time
…of Business Services. The incumbent will provide significant time supervising, mentoring and developing a project administration team of 5 to 6 people while also playing an active role in…
Added 1 hour ago
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Added 1 hour ago
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Administrative Coordinator – Special Projects - Leave Replacement - Saskatoon
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- Full-time
Location Type Posting Date Closing Date Saskatoon Full Time Oct 9, 2026 Oct 23, 2026
Added 1 hour ago
OP
Model Developer
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- Full-time
Reporting to the Senior Manager, Model Development & Analytics, the Model Developer will build and enhance best-in-class electricity market models and use analytical tools to ensure the…
Added 1 hour ago
NR
STORE TEAM LEADER
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- Part-time
Reporting to the Store Manager, as the Store Team Leader, you will take full
Added 1 hour ago
NR
STORE TEAM LEADER
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- $18 to $19.85 CAD / hour
- Full-time
Reporting to the Store Manager, as the Store Team Leader, you will take full
Added 1 hour ago
SC
assistant store manager, Toronto, ON
Starbucks Coffee Company
Toronto, ON
- $56,000 to $66,500 CAD / year
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Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.
Added 1 hour ago
FN
Mortgage Underwriter, Third Party Residential Underwriting – BMBE
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- Full-time
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Added 1 hour ago
BI
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Added 1 hour ago
TI
Inventory Control Manager
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Full-Time | Permanent | Georgina, ON | Mon-Fri: 7:00-3:30 | M1
Added 1 hour ago
G
Représentant aux ventes externes / Outside Salesperson-EN
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Identify business opportunities for existing and potential customers based on criteria established by the center manager.
Added 1 hour ago
NS
Assistant Manager - 6.4 CCU / 6.1 IMCU
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Halifax, NS
- Full-time
In addition to the day-to-day operations, the Assistant Manager, in collaboration with the Manager, will support a comprehensive care approach through the engagement of community partners…

Fanshawe College

Team Lead, Enrollment Services - Appendix D/Temporary Assignment

London, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum 2 years’ experience in a high-volume, multi-task environment with direct customer service
Posting language: English
Posted: Oct 8, 2026

Original job description

This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement.

Note: 1 vacancy available. This position is deemed a critical vacancy.

Work Mode: This position is hybrid, three days on-site per week.

Payband: This position is paid at Payband H. $38.09 - $44.04 per hour.

Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Why this Role is Important

Reporting to the Manager, Registration, Records & Apprenticeship. The Incumbent co-ordinates the tasks associated with the enrollment registration of full and part-time post secondary and adult training students. eg. compulsory fee billing, advanced standing, re-admissions and program transfer, withdrawal processes, course drop/add issues. Provides guidance and advice to the enrollment services team, troubleshoots and streamlines associated processes. Creates communications to students and co-ordinates distribution of same. Liaises with other departments on matters related to the registration of post secondary students. e.g. out of the norm drop/add or grade change issues, co-op processes, athletics department support. Works with other Team Leads to set priorities and accomplish departmental goals.

How You’ll Make An Impact

Provides guidance and advice to the enrollment services team on a regular basis for orderly achievement of deadlines as required for the activities that are associated with the registration of full-time and part-time post secondary and adult training students. Activities include: advanced standing, re-admission, and program transfer admission processes, student program withdrawal process, course drop/add process, compulsory fee billing, co-op fee billing, refunds, part-time registration.
Performs the role of key resource person to the enrollment services team and assists team members with problem solving and setting priorities. Arranges and/or conducts training for the team and other Registrar’s Office staff members on registration matters.
Investigates and recommends solutions for out-of-the-norm student issues that are not always addressed by College Policy.
Recommends and implements changes to processes to improve service delivery and eliminate problems. Works co-operatively with Systems Analysts and Systems Co-ordinator to ensure computer processes developed are effective. Works with other Team Leads to set priorities, meet deadlines and accomplish departmental goals. Works with academic divisions to provide improved service.
Incumbent is a super user of the student system and has functions that are available to very few staff, due to the care required in their application. Tasks associated with these functions require forethought, a thorough understanding of the steps in the process, and complete awareness of the risk involved if an error is made. Using these tools, incumbent corrects errors in academic (course) and student records that cannot be solved at the level of the customer service agent.
Analyzes student enrollment data to support enrollment reporting for internal purposes and ministry reporting. Identifies discrepancies and resolves data issues to provide accurate enrollment data.
Creates and maintains the post secondary control course sections based on enrollment projections, academic calendar and dates provided by the Academic divisions. Accuracy and in depth knowledge of program format is critical in this task as the data contained on the control course sections provides the basis for student registration records including course enrollment and fee assessment. Maintains the section's maximum capacity to facilitate or prevent registrations.
Recommends effective methods of communication for advanced level applicants on admission and registration matters. Reviews content with other college departments for currency, updates the text on FACS, using virtual fields, bookmarks, knowledge of communication management module. Arranges distribution of large volumes of communications to students for matters relating to the registration. (e.g. fee billing, orientation, admission decisions)
Performs other related duties as assigned

What You’ll Bring

Post-secondary 2-year diploma in Business Administration, Project Management, Office Administration, Social Sciences, Humanities or Communications
Minimum 2 years’ experience in a high-volume, multi-task environment with direct customer service
An equivalent combination of education and experience may be considered
Experience demonstrating leadership in a team setting. Experience guiding the daily work tasks of others
Experience multi-tasking under pressure, prioritizing to meet deadlines and the ability to work independently
Experience with post-secondary student information systems

What This Opportunity Offers

Comprehensive Pension: Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income.
Vacation & Benefits: Enjoy 8% in lieu of vacation and benefits, along with access to an Employee & Family Assistance Program to support your well-being - both at work and beyond.
Professional Development: Learning is at the heart of the Fanshawe experience - for both students and employees. Our Organizational Development and Learning team offers a wide range of training and development opportunities to help you grow your skills and advance your career.
Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.

Ready to Apply?

Ready to take the next step in your career? If you’re a detail-oriented problem solver who enjoys supporting student success, guiding teams, and improving processes, we encourage you to apply and help make a meaningful impact on the student experience at Fanshawe College!

Fanshawe College uses Workday to manage recruitment and hiring processes.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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More about this job

Responsibilities

Lead and guide enrollment services staff while coordinating student registration activities, including admissions-related processes, course changes, withdrawals, billing, refunds, and student communications. Resolve complex student-record and enrollment-data issues, maintain course sections, improve processes, and collaborate with academic divisions and other teams to meet departmental goals.

Requirements

Requires a two-year post-secondary diploma in a listed field, at least two years of experience in a high-volume customer-service environment, and experience demonstrating team leadership and guiding others’ daily work. Candidates should also have experience prioritizing tasks under pressure, working independently, and using post-secondary student information systems; an equivalent combination of education and experience may be considered.

Skills

Team Leadership
Enrollment and Registration Services
Student Information Systems
Customer Service
Process Improvement
Problem Solving
Data Analysis
Enrollment Reporting
Student Records Management
Prioritization
Deadline Management
Staff Training
Written Communications
Attention to Detail

Benefits

Defined-Benefit Pension Plan
Vacation Pay in Lieu
Employee and Family Assistance Program
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enrollment Services
Student Registration
Post-Secondary Education
Adult Training
Student Information Systems
Advanced Standing
Readmissions
Program Transfers
Student Withdrawals
Course Drop/Add
Compulsory Fee Billing
Co-op Fee Billing
Refunds
Enrollment Reporting
Student Records
Course Sections
Enrollment Projections
Academic Calendar
Data Accuracy
Process Improvement
Service Delivery
Team Leadership
Staff Training
Customer Service
Systems Analysts
FACS

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