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GC
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Farm Boy Inc.

Department Manager - Collingwood

Collingwood, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 16, 2026

Original job description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through hands-on leadership, coaching, and operational excellence, you’ll empower your team to grow and succeed. Here are some of the other ways you’ll help us stand out:

Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
Collaborate with the Store Manager and Retail Specialist to execute strategies that drive performance and achieve departmental goals and business objectives.
Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Promote and communicate company policies and procedures as outlined during management meetings and within policy manuals, employee handbooks, and written directives to ensure consistent compliance.
Oversee departmental operations and business deliverables, including inventory management, ordering, item maintenance, product quality and rotation, shrink management, merchandising, invoicing, scheduling, and payroll functions.
Participate in store coverage rotations as Manager on Duty, including opening and closing duties and supporting emergency alarm response when required.
Ensure adherence to all Safe Food Handling and Health & Safety policies, procedures, and regulatory requirements.
Contribute to overall store success by undertaking additional responsibilities as required.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

A genuine passion for delivering engaging and exceptional customer service.
Completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
Completion of Public Health Food Handler certification, Smart Serve, and Level A First Aid & Basic CPR, or a commitment to obtain all required certifications within six months of hire.
Proven ability to thrive in a fast-paced, dynamic environment, effectively managing competing priorities while maintaining high performance standards.
Proven ability to thrive in a fast-paced, dynamic environment by effectively managing changing priorities while maintaining strong performance results.
Strong organizational, analytical, and interpersonal skills with demonstrated success in team engagement and development.
Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
Fluency in English; French language skills considered an asset.

What We Bring To The Table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:

Comprehensive benefit program and coverage that varies by position.
Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
A 10% discount on in-store purchases.
On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
The opportunity to support local neighbourhoods through our community programs.
This role is eligible to participate in the Farm Boy incentive program.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply - including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

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More about this job

Responsibilities

Lead the department’s team and operations, delivering exceptional customer service while managing inventory, ordering, product quality, merchandising, scheduling, and payroll. Partner with store leadership to achieve business goals, develop team members, maintain policy and safety compliance, and provide Manager on Duty coverage.

Requirements

Requires a post-secondary program emphasizing business and at least three years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience. Candidates need strong leadership, organizational, analytical, and interpersonal skills, flexibility for evenings, weekends, and holidays, and the ability to work in physically demanding store conditions; required food handling, Smart Serve, and first aid/CPR certifications must be completed or obtained within six months.

Skills

Customer Service
Team Leadership
Coaching and Development
Recruitment
Performance Management
Inventory Management
Ordering
Merchandising
Shrink Management
Scheduling
Payroll
Food Safety
Health and Safety Compliance
Organization
Analytical Skills

Benefits

Healthcare Coverage
Dental Coverage
Disability Coverage
Life Insurance
10% In-Store Discount
On-the-Job Training
Internal Promotion Opportunities
Community Program Participation
Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Department Management
Retail Operations
Business Performance
Team Leadership
Recruitment
Training
Coaching
Performance Reviews
Employee Recognition
Inventory Management
Ordering
Item Maintenance
Product Quality
Product Rotation
Shrink Management
Merchandising
Invoicing
Scheduling
Payroll
Manager on Duty
Safe Food Handling
Health and Safety
Public Health Food Handler Certification
Smart Serve
Level A First Aid
Basic CPR
Manual and Automated Systems
Business Education
Team Engagement

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