Kitchen Production Supervisor
- Ottawa, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.
As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!
Job Description
This position is responsible for assisting the Department Manager in the achievement of company, store and department goals as communicated by the Store Manager and Department Manager. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.
Major Responsibilities:
As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!
Job Description
This position is responsible for assisting the Department Manager in the achievement of company, store and department goals as communicated by the Store Manager and Department Manager. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.
Major Responsibilities:
- Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
- Have a passion for food and knowledgeably handle all customer questions or comments confidently.
- Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
- Lead by example and promote corporate policies, customer service standards, departmental cleanliness and opening and closing procedures.
- Assist the management team in supervising and performing departmental procedures (e.g. packaging, stocking, rotation, quality checks, finesse).
- Assist, relieve and train department personnel as requested by the management team.
- May be requested to undertake other related duties on a periodic basis.
- Typically requires partial completion of a post-secondary program, plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.
- Superior customer service, organizational and interpersonal skills.
- Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
- Ability to work in a team environment with clear and effective communication style, both written and oral.
- Flexible schedule, including weekends, evenings and holidays.
- Fluency in English and French shall be considered an asset.
- Required to stand for long periods of time during shift.
- Required to lift, carry or handle heavy objects.
- May be required to perform repetitive and/or precise hand/finger movements.
- Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers, freezers, and outside).
More about this job
Responsibilities
Assist the Department Manager in meeting company, store, and department goals while delivering high-quality service to customers, employees, and suppliers. Support and supervise department procedures, maintain service and cleanliness standards, and assist with training and coverage for department personnel.
Requirements
Requires partial completion of a post-secondary program and at least one year of progressively responsible experience in a similar role, or an equivalent combination of education and experience. Candidates should have strong customer service, organizational, and interpersonal skills; attention to quality and cleanliness; effective communication; and schedule flexibility.
Skills
- Customer Service
- Food Knowledge
- Team Leadership
- Staff Training
- Department Supervision
- Packaging
- Stocking
- Product Rotation
- Quality Checks
- Cleanliness
- Organization
- Interpersonal Communication
- Attention To Detail
- Time Management
- Flexibility
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Food & Beverage
- Management & Leadership
- Customer Service & Support
Keywords
- Fresh Food
- Retail
- Customer Service
- Department Goals
- Store Operations
- Food Knowledge
- Service Standards
- Department Supervision
- Packaging
- Stocking
- Product Rotation
- Quality Checks
- Department Cleanliness
- Opening Procedures
- Closing Procedures
- Staff Training
- Teamwork
- Written Communication
- Oral Communication
- Coolers
- Freezers