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Added 1 min ago
MO
Licensing Assistant
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Licensing Assistant is responsible for assisting the public with inquiries in relation to animal control, lottery, marriage, vehicle for hire, and business licensing.
Added 1 min ago
TC
Staff Technology Operations Lead
TJX Companies
ON · Mississauga, Ontario
- $105,152.2 to $155,152.2 CAD / year
- Full-time
…Infrastructure & Operations (I&O) Portfolio Team, where strong business partnerships, innovation, and collaboration are at the heart of everything we do. In this highly visible role, you’ll…
Added 16 mins ago
J
Manager, Talent Acquisition
Jobgether
Canada
- $150,000 CAD / year
- Full-time
…talent. You will work closely with senior leadership to translate business priorities and workforce plans into effective recruitment initiatives. Alongside developing and coaching the…
Added 16 mins ago
A
Rental Home Specialist - Leasing & Sales
Avana
Regina, SK
- Full-time
Maintain accurate leasing records within company systems.
Added 32 mins ago
BW
Clerical Supervisor, Medical Imaging, Breast Health Program - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…Identify inconsistencies in office procedures and develop new work systems by methods such as working together with staff to streamline processes, setting protocols for work methods,…
Added 46 mins ago
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Surgical Day Care Aide, CARE Program - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning…
Added 46 mins ago
GA
Store Manager - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
- Full-time
−Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and…
Added 46 mins ago
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GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
…application development, database design, and enterprise IT systems. The ideal candidate will have experience working across the full software development lifecycle, developing and…
Added 46 mins ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Degree in Business, Computer Science, Information Systems, Engineering, Data/Analytics, or a related field, or equivalent experience.
Added 46 mins ago
SM
RQ11717 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead and conduct business analysis at varying levels of detail appropriate to the project and phases of the project, aligning with OPS Unified Project Management Methodology, Enterprise…
Added 46 mins ago
D
Senior Financial Analyst
DCM
Brampton, ON
- $80,133 to $100,166 CAD / year
- Full-time
As a Senior Financial Analyst, you will be the primary finance business partner for the Brampton facility, providing timely financial insight, analysis, and decision support to plant…
Added 46 mins ago
D
Accounting Analyst
DCM
Brampton, ON
- $57,654 to $72,067 CAD / year
- Full-time
Coordinate with business units to gather accrual inputs (e.g., payroll, expenses, reserves) and validate documentation before submitting for approval
Added 46 mins ago
SM
RQ00245 – Machine Learning Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Understand business objectives and develop models that help achieve them, along with metrics to track their progress.
Added 46 mins ago
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RQ00241 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with significant hands-on experience in designing, developing, and maintaining scalable, production-grade data pipelines and integration…
Added 46 mins ago
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Senior QA and Automation Developer
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Remote, Canada
- Full-time
- Remote
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Added 1 hour ago
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Vice President of Engineering
Vantage
Remote, Canada
- $200,000 CAD / year
- Full-time
- Remote
…technical concepts in plain terms to colleagues across the business and to external…
Added 1 hour ago
PD
Administrative Coordinator/Program Coordinator
Paul Davis Restoration of the National Capital Region, VA
Fort McMurray, AB
- Full-time
Ensure compliance with standards and regulations utilizing internal office systems
Added 1 hour ago
J
Senior Strategic Sales Manager (m/f/d)
Jobgether
Canada
- Contract
We are looking for an experienced strategic sales professional to drive business growth and develop high-value client relationships across the DACH region (Germany, Austria, and…
Added 1 hour ago
CG
Operations Manager - Yard and Asset
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Surrey, BC
- Full-time
ConeTec is seeking an Operations Manager to lead operational readiness for the Surrey business unit, with support responsibility for the auxiliary Kelowna shop and yard. This role ensures…
Added 1 hour ago
A
Responsible AI Oversight Manager
ATB
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
This position has a hybrid work arrangement. On average, this means 1-2 days on-site per week. Please note that this is subject to change due to business priorities.
Added 1 hour ago
A
Senior Compensation Specialist
ATB
Remote, Canada
- Full-time
- Remote
…total reward strategies that motivate our people and drive business success. Reporting directly to the Managing Director of Compensation, this high-impact role is designed for a seasoned…
Added 1 hour ago
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Principal Software Engineer - Collateral Treasury Trading Platforms
HSBC
Toronto, ON
- Full-time
…that provide tools and processes to facilitate the functions, business, and entities with their service management…
Added 1 hour ago
E
BB CI Flow Guardian
Ericsson
Ottawa, ON
- Full-time
Strong background or interest in wireless communication, RAN, and telecommunications systems
Added 1 hour ago
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System Test Analyst
Ericsson
Ottawa, ON
- Full-time
…This is a full-time, and permanent based position within the Systems, Product & Security (SPS) organization. Your main focus will be testing, troubleshooting, and delivering Ericsson RAN…
Added 1 hour ago
S
DCN Design for Manufacturing Engineer
SLB
Calgary, AB
- Full-time
SLB is seeking a highly motivated Design for Manufacturing (DFM) Engineer to join its Data Center business. This individual will serve as a key liaison between Product Design, Engineering,…

Farm Business Consultants

Operations Manager, Virtual Services

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: Calgary, AB or London, ON. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for managing team performance, ensuring high-quality member experiences, and executing continuous improvement initiatives.

Requirements

Candidates must have at least 5 years of experience in operations or client service, including 3 years in a leadership role. A post-secondary degree in Business, Operations, or Accounting is required, along with proficiency in CRM and collaboration tools.

Skills

Operations management
Team leadership
Service delivery
Performance management
KPI reporting
Process improvement
Budget management
Change management
Strategic planning
Client service
Workflow design
Cross-functional collaboration
Data analysis
Microsoft 365
CRM
Practice management systems

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
Lean
Process Redesign
Technology Implementation
Operational Transformation
Microsoft 365
CRM
Practice Management
Teams
E-signature
KPIs
Service Levels
Change Management
Budgeting
Financial Acumen
Member Experience
Hybrid Work
Business Administration
Accounting
Operational Excellence
Service Delivery
Performance Reporting
Resource Management
Workflow Standardization
Operational Readiness
Strategic Guidance

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