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Added 3 mins ago
IR
Uncertified Recreation Facilitator
Interlake-Eastern Regional Health Authority
Stonewall, MB
- Full-time
…under the general direction of the Regional Recreation Program Manager while demonstrating a commitment to service excellence and continuous quality improvement and is responsible for…
Added 18 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 18 mins ago
AF
Restaurant manager
A&W Food Services of Canada Inc.
Elmsdale, NS
- Full-time
Do you have experience working in this field?
Added 18 mins ago
S
Assistant manager, restaurant
Subway
New Glasgow, NS
- Full-time
Do you have experience working in this field?
Added 18 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 33 mins ago
BU
Associate Banker
BMO U.S.
Toronto, ON
- Full-time
Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Added 33 mins ago
OH
QA/QC Regulatory Officer
Omnia Holdings
Sudbury, ON
- Full-time
Regulatory Compliance and Cross-Border Readiness
Added 1 hour ago
CW
Supply Chain Manager
Colas Western Canada Inc.
St. Albert, AB
- Full-time
As the Supply Chain Manager, you will play a central role in developing and executing supply chain strategies that support Colas Western Canada's operational and financial objectives. You…
Added 1 hour ago
KC
Warranty Advisor
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Mississauga, ON
- Full-time
Position reports to the Manager, Warranty Management. Position works with other key functions including the Kia Technical Assistance Centre (KTAC), Field Services and Regional Field Teams.
Added 1 hour ago
I
Senior Product Manager - QuickBooks Workforce Solutions Mid Market
Intuit
Toronto, ON
- Full-time
Intuit's Global Business Solutions Group (GBSG) is seeking a Senior Product Manager to join our Workforce Solutions Product Management organization within the Employment Policies…
Added 1 hour ago
NB
Manager, Financing Solutions
National Bank of Canada
Calgary, AB
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 1 hour ago
NB
Senior Credit Analyst
National Bank of Canada
AB · Edmonton, AB
- Full-time
…offering high‑value advice to commercial clients. You report to a manager who promotes collaboration and professional growth. Our team stands out for its strong culture of mutual support,…
Added 1 hour ago
OT
Lead Product Manager (Bilingual/ Fax/ Telco)
Open Text Corporation
Ottawa, ON · Richmond Hill, ON
- Other
OpenText is looking for a dynamic and experienced product manager to define and deliver a market leading Digital Fax solution from OpenText as part of the Digital Experience (DX) Product…
Added 1 hour ago
NV
Project Manager
Northern Vision Development LP
Whitehorse, YT
- Full-time
We are seeking a Project Manager so that every project has one person who owns it from approval to handover. You will turn approved projects into clear scopes, budgets and schedules, then…
Added 1 hour ago
AH
Manager
Alberta Health Services
Lethbridge, AB
- Temporary
The Manager of Clinical Delivery and Operations, working in close partnership with their Director, is accountable for the delivery of high quality, accessible, sustainable, patient and…
Added 1 hour ago
AH
Manager
Alberta Health Services
Peace River, AB
- Full-time
The NW Corridor (NORTH) Community & Rural Allied Health Area Manager is a key leadership role within AHS operations and reports to the Executive Director, Allied Health & Volunteer…
Added 1 hour ago
AH
Maintenance Worker III
Alberta Health Services
AB · Edmonton, AB
- Temporary
The incumbent will work rotating shifts including weekends and will be asked to rotate on-call responsibilities · Must possess a valid Class 5 Driver’s Licence
Added 1 hour ago
AH
Senior Performance Tuning Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…Fully Capable of leading self with minimum direction from the Manager or Portfolio director. Ability to set & meet personal deadlines and adapt to changes in priority. Participate in 7*24…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Fort McMurray, AB
- Full-time
Minimum of 3-5 years’ recent nursing experience. Computer skills well developed in Meditech Care Manager, Microsoft office, Outlook. Expertise in wound care, wound vac, continence care and…
Added 1 hour ago
AR
Business Development Manager
ALS Recruiting Ltd
Montreal, QC
- $85,000 to $130,000 CAD / year
- Full-time
Freight Business Development Manager (freight)
Added 2 hours ago
LT
Software Developer II
LMI Technologies
Burnaby, BC
- Full-time
Bachelor's degree in Computer Engineering, Computer Science, or a related field.
Added 2 hours ago
W
Director, Partner Sales
Wagepoint
Remote, Canada
- $145,000 to $162,000 CAD / year
- Full-time
- Remote
…pipeline, improving forecast accuracy, and getting into the field with your reps and partners. You'll also build the plays, processes, and coverage models that help the team execute…
Added 3 hours ago
Team Lead, Software Engineer - Data
ACV
Toronto, ON
This is a hands on keyboard and team lead/manager role.
Added 4 hours ago
M
Account Manager- Supply Side (Advertising)
MediaMint
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
We are looking for an Account Manager to support the execution and management of direct and
Added 4 hours ago
NA
corporate sales manager
North America Electrical Energy Equipments Co., Ltd.
Bolton, ON
- Full-time
Work with the marketing department to understand and communicate marketing messages to the field

Farm Business Consultants

Operations Manager, Virtual Services

Calgary, AB, Canada

Apply on careersen-fbc.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: Calgary, AB or London, ON. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply on careersen-fbc.icims.com About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for managing team performance, ensuring high-quality member experiences, and executing continuous improvement initiatives.

Requirements

Candidates must have at least 5 years of experience in operations or client service, including 3 years in a leadership role. A post-secondary degree in Business, Operations, or Accounting is required, along with proficiency in CRM and collaboration tools.

Skills

Operations management
Team leadership
Service delivery
Performance management
KPI reporting
Process improvement
Budget management
Change management
Strategic planning
Client service
Workflow design
Cross-functional collaboration
Data analysis
Microsoft 365
CRM
Practice management systems

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
Lean
Process Redesign
Technology Implementation
Operational Transformation
Microsoft 365
CRM
Practice Management
Teams
E-signature
KPIs
Service Levels
Change Management
Budgeting
Financial Acumen
Member Experience
Hybrid Work
Business Administration
Accounting
Operational Excellence
Service Delivery
Performance Reporting
Resource Management
Workflow Standardization
Operational Readiness
Strategic Guidance

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Jobs in Canada