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Added 3 mins ago
W
Full Time Pharmacy Assistant - Courtenay
Walmart
Courtenay, BC
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 3 mins ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 3 mins ago
IF
Senior Manager, Real Estate Operations
IGM Financial Inc.
Toronto, ON
- Full-time
The Senior Manager, Facilities Operations is accountable for leading the day-to-day delivery, performance, and continuous improvement of Facilities Management operations across IGM’s…
Added 3 mins ago
E
Project Manager – AI Governance
Experis
Canada
- Contract
This is an AI-focused Project Manager role responsible for leading the delivery of GenAI solutions such as AI assistants, chatbots, automation tools, RAG solutions, and AI-powered…
Added 18 mins ago
PG
Production Project Manager
PCL Graphics
Markham, ON
- Full-time
As a Project Manager, you’ll help coordinate projects from order intake through production and final delivery, working closely with multiple departments to keep jobs organized, accurate and…
Added 18 mins ago
BI
Kinesiologist
Back in Motion Rehab Inc.
Surrey, BC
- Full-time
Handle administrative duties related to program operations.
Added 18 mins ago
IM
MEP Project Manager
Iron Maple
Halifax, NS
- Full-time
In our organization, the role of Project Manager is to ensure the successful delivery of assigned projects through the effective planning, execution and oversight of the project while…
Added 18 mins ago
EO
Scientist II
Evonik Oxeno
Burnaby, BC
- Full-time
EVONIK Vancouver Laboratories (VAN), the operating drug delivery service site of Evonik Canada Inc., is a Contract Development and Manufacturing Organization (CDMO) that provides CMC…
Added 18 mins ago
Coordinator, Programs - START Scarborough
ACCES Employment
Toronto, ON
Reporting to the Manager, Donor Relations, the Coordinator, START Scarborough is responsible for assisting with the coordination, planning, and implementation of programming to ensure…
Added 18 mins ago
Employer Liaison - START Scarborough
ACCES Employment
Toronto, ON
…ACCES offers an excellent benefits package, an RRSP matching program, and an Employee & Family Assistance…
Added 18 mins ago
Employment Consultant - START Scarborough
ACCES Employment
Toronto, ON
…ACCES offers an excellent benefits package, an RRSP matching program, and an Employee & Family Assistance…
Added 18 mins ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Toronto, ON
Employee Wellness Program and other corporate discounts
Added 18 mins ago
Product Advisor - Jim Pattison Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
This role reports to the Sales Manager of the dealership.
Added 18 mins ago
MH
Master of Library Information Science Student (1 Temporary Fulltime Position - Jan-April Term)
Middlesex-London Health Unit
London, ON
- Full-time
Reporting to the Manager, Strategy, Planning and Performance, and working under the day-today supervision of the MLHU Librarian, the Master of Library and Information Science (MLIS) Student…
Added 18 mins ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Canada
Employee Wellness Program and other corporate discounts
Added 18 mins ago
DT
Assistant Manager I
Dollar Tree Stores
London, ON
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 18 mins ago
A
Project Coordinator
AtkinsRéalis
Toronto, ON
- Full-time
AtkinsRéalis' Project Delivery team is hiring a Project Coordinator to join our growing team based out of our Toronto office. The Project Coordinator is responsible for supporting the…
Added 18 mins ago
FH
Analyst, Financial
Fraser Health
Surrey, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 18 mins ago
Social Worker, CRESST
Fraser Health
Surrey, BC
…community services and participates in the evaluation of the program to ensure maintenance of standards of care. The Social Worker develops, coordinates and delivers inservices,…
Added 18 mins ago
Social Worker, CRESST
Fraser Health
Abbotsford, BC
…community services and participates in the evaluation of the program to ensure maintenance of standards of care. The Social Worker develops, coordinates and delivers inservices,…
Added 18 mins ago
SA
AR & Credit Card Administrator
Standard Aero
Winnipeg, MB
- Full-time
Support employee and manager inquiries related to corporate credit cards, account access, transactions, and program requirements.
Added 33 mins ago
UO
Specialist, Health Promotion
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Under the direction of the Manager, Health promotion and education, the incumbent is responsible for the development and execution of health promotion initiatives, programs and projects…
Added 33 mins ago
MS
Framing Manager
Michaels Stores
Peterborough, ON
- Full-time
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Added 33 mins ago
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Regional Compliance Manager
BMO
Waterloo, ON · MARS
- Full-time
Contributes to the business’ accountability for the delivery of regulatory programs across applicable Tier 1 Risk Types. Contributes to the design of governance and control requirements for…
Added 33 mins ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- Full-time
Reporting to the Director of Engineering, the Construction Project Manager is responsible for overseeing and managing industrial and commercial construction projects from inception to…

Farm Business Consultants

Operations Manager, Virtual Services

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: Calgary, AB or London, ON. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for managing team performance, ensuring high-quality member experiences, and executing continuous improvement initiatives.

Requirements

Candidates must have at least 5 years of experience in operations or client service, including 3 years in a leadership role. A post-secondary degree in Business, Operations, or Accounting is required, along with proficiency in CRM and collaboration tools.

Skills

Operations management
Team leadership
Service delivery
Performance management
KPI reporting
Process improvement
Budget management
Change management
Strategic planning
Client service
Workflow design
Cross-functional collaboration
Data analysis
Microsoft 365
CRM
Practice management systems

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
Lean
Process Redesign
Technology Implementation
Operational Transformation
Microsoft 365
CRM
Practice Management
Teams
E-signature
KPIs
Service Levels
Change Management
Budgeting
Financial Acumen
Member Experience
Hybrid Work
Business Administration
Accounting
Operational Excellence
Service Delivery
Performance Reporting
Resource Management
Workflow Standardization
Operational Readiness
Strategic Guidance

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