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Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
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Principal Application Engineer (Salesforce)
PointClickCare
Mississauga, ON
- Full-time
PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and…
Added 1 min ago
R
Senior Manager – Disclosure Transformation & Controls
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Toronto, ON
- Full-time
Lead transformation initiatives that leverage digital tools, automation, and modern platforms to modernize document and disclosure workflows
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Senior Software Developer
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Toronto, ON
- Full-time
Participate in and/or lead new technology investigations and make recommendations for technology adoption where appropriate.
Added 1 min ago
UO
Senior Occupational Therapist, Student Health and Wellness
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
…Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program…
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Senior Manager, Enterprise Stress Testing Reporting
TD
Toronto, ON
- Full-time
…enterprise-wide stress testing (EWST) and OSFI Macro Stress Test (MST) program, helping segments explain financial results, key assumptions, and drivers of performance under stress in a…
Added 1 min ago
SR
Power & HVAC Road Technician 2
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Director, Public Affairs
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Victoria, BC · James Admin. Bldg.
- Full-time
Lead the development of briefing materials, strategic analyses, position papers, and recommendations for senior leadership.
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QA/QC Program Engineer
Prime Data Centers
Canada
The Quality Assurance/ Quality Control (QA/QC) Program Engineer serves as the quality authority across the full equipment lifecycle - from factory floor through energization, integrated…
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Associate, Premium Edge
CIBC
Toronto, ON
- Full-time
In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program.
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Senior Data Engineer
CIBC
Toronto, ON
- Full-time
Technical leadership - Lead solution design for data products and data pipelines on modern cloud platforms. Guide engineers through implementation decisions and support high-quality…
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Sr. Client Engagement Associate
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Edmonton, AB
- Full-time
…banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client Engagement Associate…
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D365 Project Manager
Semex
Guelph, ON
- Full-time
…delivery role complements the D365 Business Process Specialist Lead, who owns business-process and functional alignment. The Project Manager ensures that decisions, resources, dependencies…
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D365 Business Process Specialist Lead
Semex
Guelph, ON
- Full-time
We are currently looking for a D365 Business Process Specialist Lead to join our team. Reporting to the Chief Financial Officer, this role works across functions to analyze, design,…
Added 16 mins ago
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Senior Data & IT Project Manager
Raise
Calgary, AB
- Full-time
Leadership & Collaboration: Lead collaboration efforts between D&IT and senior business leaders.Foster strong relationships across the organization to ensure seamless execution of digital…
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AF
Analyst, SAP
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
Lead testing efforts specific to system and functional testing of changes and updates to the assigned business applications.
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Ingénieur En Propulsion / Propulsion Engineer
Actalent
QC · Saint-Benoît, QC
- $45 to $85 CAD / hour
- Contract
…action recommendations to ensure the highest safety standards. Lead activities and mitigate supplier risks in full alignment with program objectives and directives. Execute diverse…
Added 16 mins ago
WI
Supplier Quality Manager, Nuclear
WSP in Canada
Kincardine, ON
- Full-time
…components meet rigorous client, regulatory, code, and quality program…
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AF
Analyst, Applications
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Boyle, AB
- Full-time
Lead solution design activities, develop technical requirements, and ensure alignment with enterprise architecture and integration standards.
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Manager, Risk & Insurance
Brookfield
Toronto, ON
- Full-time
Lead renewal activities with broker partners, including data compilation, development of renewal strategy, market submissions, and vendor management.
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Senior Carbon Specialist
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Toronto, ON
- Full-time
…expertise, financial and scenario modelling, procurement support, program delivery and clear communication to advance initiatives across buildings, business travel, technology and climate…
Added 17 mins ago
SB
Account Manager
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Remote, Canada
- Full-time
- Remote
Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
Added 17 mins ago
BP
Senior Information Systems Analyst (Enterprise Applications)
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Bruce Power
- Full-time
…challenging and impactful nuclear projects like our Life Extension Program and medical isotope production. Ongoing training and development are part of every job, offering constant growth…
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Director, Product Analytics
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Director, Product Analytics will lead the Product Analytics function within Group Benefits, with primary accountability for using data and analytics to deepen understanding of our…
Added 17 mins ago
J
Manager, Continuous Improvement
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Join JLL Canada as Manager, Continuous Improvement and help shape how our teams work, solve, and grow. In this program focused role, you'll drive performance across cross-functional…

Farm Business Consultants

Operations Manager, Virtual Services

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: Calgary, AB or London, ON. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for managing team performance, ensuring high-quality member experiences, and executing continuous improvement initiatives.

Requirements

Candidates must have at least 5 years of experience in operations or client service, including 3 years in a leadership role. A post-secondary degree in Business, Operations, or Accounting is required, along with proficiency in CRM and collaboration tools.

Skills

Operations management
Team leadership
Service delivery
Performance management
KPI reporting
Process improvement
Budget management
Change management
Strategic planning
Client service
Workflow design
Cross-functional collaboration
Data analysis
Microsoft 365
CRM
Practice management systems

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
Lean
Process Redesign
Technology Implementation
Operational Transformation
Microsoft 365
CRM
Practice Management
Teams
E-signature
KPIs
Service Levels
Change Management
Budgeting
Financial Acumen
Member Experience
Hybrid Work
Business Administration
Accounting
Operational Excellence
Service Delivery
Performance Reporting
Resource Management
Workflow Standardization
Operational Readiness
Strategic Guidance

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