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Added 25 mins ago
RB
Technical Program Manager (Cloud)
Royal Bank of Canada
Toronto, ON
- Full-time
We are looking for a Lead Technical Program Manager (Cloud) to own the delivery of complex, cross-team cloud programs, including migrations, platform and landing zone builds, environment…
Added 25 mins ago
TS
Territory Executive - CANADA
thern Sanitation Inc
Brampton, ON
- Full-time
POSITION SUMMARY: The Territory Executive is responsible for identifying leads, proactively and prospecting and selling new and profitable business within an assigned market that is…
Added 25 mins ago
DC
Senior Product Manager, Echo MS
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $130,000 to $150,000 CAD / year
- Full-time
Demonstrated experience owning a product through a stage-gate new product development process, including business case (ROI) development, user needs definition, and launch readiness.
Added 40 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Quebec, QC
Innovation program to encourage idea sharing;
Added 40 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 40 mins ago
T
Personal Banking Associate Trainee
TD
AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 40 mins ago
WS
Lab Technician II - Grills
Wolf Steel Ltd
Barrie, ON
- Full-time
Acts as a key technical contributor within cross-functional development teams, supporting new product development, product improvement, and resolution of field issues.
Added 1 hour ago
OR
Wireless Sales Associate - 3654 Erin Mills
OSL Retail Services Inc
Mississauga, ON
- Other
…those around us, and we’re always pushing each other to reach new heights. If you're interested in joining an award-winning team, and one of Canada's Top 50 Best Managed Companies, this is…
Added 1 hour ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 1 hour ago
EO
Scientist II
Evonik Oxeno
Burnaby, BC
- Full-time
EVONIK’s range of services extends from initial formulation prototype identification, manufacturing process development & scale-up, analytical method development & validation to support raw…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Kapuskasing, ON
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Added 1 hour ago
MANAGER
Boutique La Vie En Rose
Toronto, ON
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 hour ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Montreal, QC
Innovation program to encourage idea sharing;
Added 1 hour ago
MANAGER
Boutique La Vie En Rose
Peterborough, ON
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 hour ago
T
Associate – Retail/Wealth FX, Fixed Income and Precious Metals Distribution
TD
Toronto, ON
- Full-time
…products which includes pricing and executing trades, identifying new sales opportunities, making proactive telephone sales calls, building relationships with our partners and identifying…
Added 1 hour ago
MS
Framing Manager
Michaels Stores
Peterborough, ON
- Full-time
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your…
Added 1 hour ago
AP
FUEL ADVISOR, Key Accounts
AFD Petroleum
Vancouver, BC
- Full-time
Work with the Sales Manager and Business Development Manager to develop Dealer offerings and marketing materials.
Added 1 hour ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- Full-time
Contribute to new product development initiatives, product testing, and implementation of innovative solutions.
Added 2 hours ago
MH
Permits Coordinator
Mattamy Homes
Canada
- Full-time
Assist in the review and distribution of new product drawings, ensuring all required documentation is accurate, complete, and organized for timely building permit submissions.
Added 2 hours ago
A
Customer Service Experience Representative, Temporary
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Temporary
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 2 hours ago
A
Customer Service Experience Representative
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Full-time
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 2 hours ago
LD
Senior Electrical Hardware Engineer
Leonardo DRS
Halifax, NS
- Full-time
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 2 hours ago
RC
Marketing Manager, Customer Execution
Revlon Corporate
Mississauga, ON
- $95,000 to $115,000 CAD / year
Reporting to the Sr. Director, Marketing, the Marketing Manager, Customer Execution, recommends and leads marketing activations and ecommerce performance across key retailers and…
Added 2 hours ago
Senior Electrical Engineer Power Electronics
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 2 hours ago
SA
Manager, Customer Success
Schema App
Remote, Canada
- $120,000 to $130,000 CAD / year
- Full-time
- Remote
We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships,…

Farm Business Consultants

Operations Manager, Virtual Services

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: Calgary, AB or London, ON. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for managing team performance, ensuring high-quality member experiences, and executing continuous improvement initiatives.

Requirements

Candidates must have at least 5 years of experience in operations or client service, including 3 years in a leadership role. A post-secondary degree in Business, Operations, or Accounting is required, along with proficiency in CRM and collaboration tools.

Skills

Operations management
Team leadership
Service delivery
Performance management
KPI reporting
Process improvement
Budget management
Change management
Strategic planning
Client service
Workflow design
Cross-functional collaboration
Data analysis
Microsoft 365
CRM
Practice management systems

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
Lean
Process Redesign
Technology Implementation
Operational Transformation
Microsoft 365
CRM
Practice Management
Teams
E-signature
KPIs
Service Levels
Change Management
Budgeting
Financial Acumen
Member Experience
Hybrid Work
Business Administration
Accounting
Operational Excellence
Service Delivery
Performance Reporting
Resource Management
Workflow Standardization
Operational Readiness
Strategic Guidance

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