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Added 9 mins ago
SR
Power & HVAC Road Technician 2
Sunbelt Rentals, Inc.
Edmonton, AB
- Full-time
…repairing equipment in the absence of a Shop Foreman or Service…
Added 9 mins ago
Portfolio Administrator - Calgary
Scotiabank
ON · Calgary, ON
Employee Referral Program – Potential Reward: $1,000.00
Added 24 mins ago
Health Care Aide - Home Care Program - Seven Oaks Team K8 West
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager or designate, the Health Care Aide (HCA) assists clients/patients/ residents with activities of daily living, providing direct…
Added 24 mins ago
SB
Account Manager
Scandinavian Building Services
Remote, Canada
- Full-time
- Remote
…As we continue to grow we are looking to add an Operations Manager / Account Manager in Regina, SK to the Scandi…
Added 24 mins ago
J
Manager, Continuous Improvement
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Join JLL Canada as Manager, Continuous Improvement and help shape how our teams work, solve, and grow. In this program focused role, you'll drive performance across cross-functional…
Added 39 mins ago
VC
Diagnostic Medical Sonographer - Clinical Educator/Instructor - Site/Department (P2BE)
Vancouver Coastal Health
Richmond, BC
- $48.47 to $60.48 CAD / hour
- Temporary
…technologists at the designated site. Works under the direction of the Manager, Site Coordinator, and/or Supervisor to establish and/or develop the educational/training priorities for the…
Added 39 mins ago
A
Housekeeping Operations Manager
AccorHotel
Lake Louise, AB
- Full-time
As the Housekeeping Operations Manager at Fairmont, you will lead and inspire a team of housekeeping professionals to deliver the highest standards of cleanliness and luxury service. You…
Added 39 mins ago
DC
Senior Product Manager, Echo MS
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $130,000 to $150,000 CAD / year
- Full-time
The Senior Product Manager, Echo MS is responsible for owning the product strategy, roadmap, and lifecycle of the Echo MS+ platform (including configurations with ZenoTOF 7600, ZenoTOF…
Added 55 mins ago
VC
Diagnostic Medical Sonographer - Clinical Educator/Instructor - Site/Department (P2BE)
Vancouver Coastal Health
Richmond, BC
- Full-time
…technologists at the designated site. Works under the direction of the Manager, Site Coordinator, and/or Supervisor to establish and/or develop the educational/training priorities for the…
Added 1 hour ago
SS
General Manager
Sienna Senior Living
London, ON
- Full-time
Join our compassionate and dynamic team as the General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and…
Added 1 hour ago
Staff Respiratory Therapist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 1 hour ago
Nursing Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Working as part of a multidisciplinary team under the supervision of the Manager Health Services or Nurse in Charge, the incumbent:
Added 1 hour ago
IF
Senior Manager, Real Estate Operations
IGM Financial Inc.
Toronto, ON
- Full-time
The Senior Manager, Facilities Operations is accountable for leading the day-to-day delivery, performance, and continuous improvement of Facilities Management operations across IGM’s…
Added 1 hour ago
3S
Credit Coordinator / Administrative Assistant - 1 year contract
3 Step Recruitment Inc.
Dorval, QC
- Contract
…collection operations and provide administrative assistance to the Regional Manager and regional office. The ideal candidate is detail-oriented and comfortable in a fast-paced office…
Added 1 hour ago
IM
MEP Project Manager
Iron Maple
Halifax, NS
- Full-time
We are currently looking for a MEP Project Manager to join our construction team in Halifax. You will assist the MEP Project Lead on model driven projects, where site execution follows the…
Added 1 hour ago
EO
Scientist II
Evonik Oxeno
Burnaby, BC
- Full-time
…there is more...access to a Comprehensive Health Promotion program and Regional and Global resources for ongoing training and development. Best of all, you will work within a great team of…
Added 1 hour ago
MANAGER
Boutique La Vie En Rose
Toronto, ON
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 hour ago
MANAGER
Boutique La Vie En Rose
Peterborough, ON
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 hour ago
FH
Patient Care Coordinator - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Full-time
…performs their duties with a unit or hospital focus and supports program and/or regional…
Added 2 hours ago
B
Regional Compliance Manager
BMO
Waterloo, ON · MARS
- Full-time
…Officer for the operating group and is accountable to meet all program requirements (e.g., Operating Group Compliance Program, AML Program…
Added 2 hours ago
Indigenous Coordinator - HSC Adult Emergency Department Community Hub
Winnipeg Regional Health Authority
Winnipeg, MB
…efficient and effective functioning of the Health Services program , planning and coordinating health and human services affecting patients. The coordinator will identify pathways to…
Added 2 hours ago
Registered Nurse (N2) - Obstetrics, Gynecology and Neonatology Resource Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 2 hours ago
General Duty Nurse (N2) - Emergency - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 2 hours ago
Unit Clerk - Ambulatory Care - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 2 hours ago
Registered Nurse (N2) - Obstetrics, Gynecology and Neonatology Resource Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…

Farm Business Consultants

Operations Manager, Virtual Services

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: Calgary, AB or London, ON. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for managing team performance, ensuring high-quality member experiences, and executing continuous improvement initiatives.

Requirements

Candidates must have at least 5 years of experience in operations or client service, including 3 years in a leadership role. A post-secondary degree in Business, Operations, or Accounting is required, along with proficiency in CRM and collaboration tools.

Skills

Operations management
Team leadership
Service delivery
Performance management
KPI reporting
Process improvement
Budget management
Change management
Strategic planning
Client service
Workflow design
Cross-functional collaboration
Data analysis
Microsoft 365
CRM
Practice management systems

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
Lean
Process Redesign
Technology Implementation
Operational Transformation
Microsoft 365
CRM
Practice Management
Teams
E-signature
KPIs
Service Levels
Change Management
Budgeting
Financial Acumen
Member Experience
Hybrid Work
Business Administration
Accounting
Operational Excellence
Service Delivery
Performance Reporting
Resource Management
Workflow Standardization
Operational Readiness
Strategic Guidance

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