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Stationary Engineer
CGT
Cambridge, ON
- $45 to $48 CAD / hour
- Full-time
…of all new thermal heaters, steam boilers, water treatment systems and other assets within the…
Added 12 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Vancouver, BC
- $48,000 CAD / year
- Full-time
Accurately process donations and updates donor contact/donation information utilizing internal CRM systems.
Added 12 mins ago
CC
Donor Care Representative
Canadian Cancer Society
Halifax, NS
- $48,000 CAD / year
- Full-time
Accurately process donations and updates donor contact/donation information utilizing internal CRM systems.
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Category Lead, Capital Equipment (CAPEX)
Jobgether
Canada
- $140,700 to $173,100 CAD / year
- Full-time
…other stakeholders, you will align procurement decisions with business priorities and technology roadmaps. You will also drive cost optimization, manage supplier and supply chain risks, and…
Added 12 mins ago
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Security Engineer, Vulnerability Management
LiveKit
Canada
- Full-time
…so a security failure on our side puts their data and their business at risk. We are hiring a Security Engineer to build and run our vulnerability management and security operations…
Added 13 mins ago
Lead, Geospatial Platform Operations
City of Edmonton
AB
…role, you will be responsible for leading a team of Geospatial Systems Analysts in building, enhancing, and providing technical support services for AEGIS, our enterprise GIS platform. You…
Added 13 mins ago
S
Engineering Manager
SYSTRA
Toronto, ON
- Full-time
· Able to set up effective management/assurance systems and procedures.
Added 27 mins ago
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Chief Operating Officer
Trioworld
Ajax, ON
- Full-time
Sustainability is at the heart of everything we do. It is the driving force for our business and our people. We push boundaries of what is possible through product innovation, and we take…
Added 27 mins ago
J
Insurance Technology Sales Executive
Jobgether
Canada
- $80,000 to $95,000 CAD / year
- Full-time
As an Insurance Technology Sales Executive, you will drive business growth by introducing innovative software solutions to brokers, insurers, and Managing General Agents (MGAs) across…
Added 27 mins ago
CO
Customer Experience Agent, Regular Part-Time
City of Kingston
Kingston, ON
- $28.17 to $34.59 CAD / hour
- Part-time
…software programs required (i.e. customer relationship management systems, recreation management business applications, booking and registration systems, knowledge base databases or…
Added 27 mins ago
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Controller
Sureway Construction Group Ltd.
Lake Country, BC
- Full-time
…integrity and accuracy of financial information across all business units, including winemaking and production, vineyards, inventory and barrel storage, bottling, packaging, wholesale…
Added 27 mins ago
KH
Office Administrator
King Heating Products Inc.
Langley (District), BC · Langley, BC
- Full-time
As our business continues to grow across Canada and the United States, we are looking for a reliable, organized, and customer-focused Customer Service and Office Administrator to join our…
Added 27 mins ago
CO
Project & Business Analyst (Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
As a Project & Business Analyst with our IT Delivery team, you’ll coordinate the implementation of effective digital solutions that keep the City running. From enterprise systems to new…
Added 27 mins ago
Energy Specialist
MCW Group of Companies
Toronto, ON
…Management Services, and Engineering Development Services. The systems designed by the MCW Group of Companies are built to deliver energy effectively in the form of lighting, heating and…
Added 57 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Assist in the implementation and administration of Human Resources systems, programs, and process improvements.
Added 57 mins ago
CO
Customer Experience Agent (Up to 2)
City of Kingston
Kingston, ON
- $28.17 to $34.59 CAD / hour
- Part-time
…software programs required (i.e. customer relationship management systems, recreation management business applications, booking and registration systems, knowledge base databases or…
Added 57 mins ago
C
Marketing & Communications Specialist
CGT
Kelowna, BC
- $65,000 to $75,000 CAD / year
- Full-time
…Tufdek, one of North America’s leading waterproof vinyl decking systems. As a Canadian‑owned company with decades of innovation, Tuff has built a reputation for quality, reliability, and…
Added 57 mins ago
TA
Automotive Finance Manager
Trotman Auto Group
Comox, BC
- Full-time
If you take pride in knowing your business, getting the details right, and delivering results, we want to hear from you.
Added 57 mins ago
TA
Automotive Sales Manager
Trotman Auto Group
Comox, BC
- Full-time
…wants to make an impact, build a high-performing team, grow a business, and build a long-term career with Comox Valley…
Added 57 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…creating and updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 57 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 57 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
Civil Engineer
Rogers Communications
Vancouver, BC
Issue and distribute new CWO/CDP documents. Update CWO/CDP packages as required and distribute deliverables through Rogers' internal systems.
Added 1 hour ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Maintains and organizes Network documentation, records, filing systems, and shared digital workspaces.
Added 1 hour ago
L
Accountant | contract until August 4, 2028
lululemon
Vancouver, BC
- Full-time
Support additional ad hoc accounting, analysis, and process improvement initiatives as business needs arise.

Farm Business Consultants

Operations Manager, Virtual Services

London, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: London, ON or Calgary, AB. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for performance reporting, workflow optimization, and ensuring a high-quality member experience through effective team leadership.

Requirements

Candidates must have at least 5 years of experience in operations or client service, with 3 years in a leadership role. A post-secondary degree in a relevant field is required, along with strong proficiency in performance metrics and process standardization.

Skills

Operations management
Team leadership
Performance management
KPI reporting
Process improvement
Budget management
Change management
Service delivery
Workflow design
Strategic planning
Financial services
Client service
Microsoft 365
CRM
Practice management systems
Virtual collaboration tools

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
KPIs
Lean
Process Improvement
Microsoft 365
CRM
Change Management
Budgeting
Service Delivery
Performance Management
Hybrid Work
Strategic Guidance
Member Experience
Workflow Optimization
Data Analysis
Team Leadership
Operational Excellence
Financial Acumen
Practice Management
E-signature
Client Portals
Operations
Management
Accounting
Business Administration
Service Roadmap

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