Jobs in Canada

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Added 3 mins ago
EE
Regional Account Manager
ElPro Elevators & Lifts Inc.
Calgary, AB
- Full-time
This is an opportunity for a strong sales leader who understands that success is about more than just closing deals. It's about building relationships, developing people, creating…
Added 3 mins ago
CF
Associate Director, PSP Operations
Canadian Forces Morale and Welfare Services (CFMWS)
Ottawa, ON
- Full-time
As a leader of senior management teams, you will support and strengthen PSP operations through coaching, mentoring, succession planning, and capability development. You will guide the…
Added 3 mins ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
…and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control…
Added 3 mins ago
S
HSE Manager, Canada
Sanofi
Toronto, ON
- Full-time
The HSE Manager for Canada is a strategic leader accountable for driving world-class health, safety, and environmental performance across Commercial Operations and Digital HUB environments…
Added 3 mins ago
M
Asset Integrity Electrical Engineer
Mosaic
Esterhazy, SK · CA - Esterhazy, SK
- Full-time
0+2 years of related experience required
Added 33 mins ago
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Junior Accountant, Project Bookkeeping (9-Month Contract)
Tridel
Toronto, ON · North York, ON
- $55,000 to $70,000 CAD / year
- Full-time
As our Junior Accountant, you will support our project bookkeeping team by managing day-to-day financial operations across all phases of our construction projects. Leveraging your…
Added 33 mins ago
PF
Directeur·rice des produits | Head Of Product
Power Factors
Montreal, QC
- Full-time
Contributions démontrées et vérifiables à titre de leader de produit sénior·e : produits que vous avez conçus, mis à l'échelle, repositionnés ou redressés, et résultats d'affaires qui en…
Added 33 mins ago
PF
Directeur·rice des produits | Head Of Product
Power Factors
Remote, Canada
- Remote
Contributions démontrées et vérifiables à titre de leader de produit sénior·e : produits que vous avez conçus, mis à l’échelle, repositionnés ou redressés, et résultats d’affaires qui en…
Added 48 mins ago
GT
Territory Manager (Markham, Newmarket, Scarborough)
Groupe Touchette
Concord, ON
- Full-time
A university degree in automotive business administration, operations management or in account management;
Added 1 hour ago
F
Procurement Co-op
FluksAqua
Oakville, ON
- Internship
All vendors must have a current and fully executed MSA on file before submitting candidates
Added 1 hour ago
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On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
…paver styles?", has grown into a family-owned North American leader in hardscape design and manufacturing, with 36+ patents to its…
Added 1 hour ago
T
Merchandise Processing Supervisor - Mississauga (Full-Time)
Talize
Mississauga, ON
- $45,760 CAD / year
- Full-time
We are seeking a Merchandise Processing Supervisor who will lead the back-of-house operations that power a successful store. This role oversees the full processing flow - from sorting and…
Added 1 hour ago
RP
Pharmacy Manager
Rexall Pharmacy Group Ltd.
Elliot Lake, ON
- $80 to $85 CAD / hour
- Full-time
We’re more than just a pharmacy - we’re a leader in healthcare across Canada and a certified Great Place to Work™. Proudly recognized for our diversity, inclusion, and exceptional employee…
Added 1 hour ago
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Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
This individual will be responsible for ensuring safe and efficient day-to-day operations
Added 1 hour ago
PH
Mammography Supervisor, Radiological Technologist, Medical Imaging S2 Up to 8 FTE
Provincial Health Services Authority
Vancouver, BC
- Full-time
Added 1 hour ago
E
Vice President Controlling and Finance PSN
Epiroc
Mississauga, ON
- Full-time
Are you a driven leader who sets ambitious targets and thrives on transforming a business? Do you combine strong financial acumen with a close-to-the-business approach? Are you passionate…
Added 2 hours ago
P
Revenue Director
Powerfleet
Richmond Hill, ON · Toronto, North America
- $96,000 to $120,000 CAD / year
- Contract
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 3 hours ago
P&
SAP S4 Hana MM Functional Analyst
Pratt & Whitney
Mississauga, ON
- Full-time
Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines…
Added 3 hours ago
TM
Snow Plow Operator (Full Time/Part Time/Casual)
The Miller Group
Haileybury, ON
- Full-time
- Part-time
- Temporary
The Miller Group, a subsidiary of Colas Canada, is a Canadian leader in the construction and maintenance of transportation infrastructure since 1917. We provide exceptional customer service…
Added 3 hours ago
CC
Maintenance Coordinator
Colas Canada Inc.
Edmonton, AB
- Contract
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects…
Added 3 hours ago
TM
Patrol Supervisor
The Miller Group
Hearst, ON
- Full-time
Ability to work the maintenance schedule which may include weekends and/or night shift
Added 3 hours ago
TM
Vice President, Health, Safety & Environment (HSE)
The Miller Group
Markham, ON
- Full-time
The Vice President, Health, Safety & Environment (HSE) is a senior leader responsible for driving Miller's health, safety, environmental strategy. Reporting to the President, this role…
Added 3 hours ago
MI
Facility Operator
McAsphalt Industries Limited
Hamilton, ON
- $23 CAD / hour
- Temporary
Rotating shifts (days, evenings, nights), weekends, and overtime as required
Added 3 hours ago
TM
Procurement Analytics & Performance Specialist
The Miller Group
Markham, ON
- Full-time
The Miller Group, a subsidiary of Colas Canada, is a Canadian leader in the construction and maintenance of transportation infrastructure since 1917.

Farm Business Consultants

Operations Manager, Virtual Services

London, ON, Canada

Apply on careersen-fbc.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: London, ON or Calgary, AB. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply on careersen-fbc.icims.com About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for performance reporting, workflow optimization, and ensuring a high-quality member experience through effective team leadership.

Requirements

Candidates must have at least 5 years of experience in operations or client service, with 3 years in a leadership role. A post-secondary degree in a relevant field is required, along with strong proficiency in performance metrics and process standardization.

Skills

Operations management
Team leadership
Performance management
KPI reporting
Process improvement
Budget management
Change management
Service delivery
Workflow design
Strategic planning
Financial services
Client service
Microsoft 365
CRM
Practice management systems
Virtual collaboration tools

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
KPIs
Lean
Process Improvement
Microsoft 365
CRM
Change Management
Budgeting
Service Delivery
Performance Management
Hybrid Work
Strategic Guidance
Member Experience
Workflow Optimization
Data Analysis
Team Leadership
Operational Excellence
Financial Acumen
Practice Management
E-signature
Client Portals
Operations
Management
Accounting
Business Administration
Service Roadmap

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Jobs in Canada