Jobs in Canada

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Added 6 mins ago
T
Associate, Client Portfolio Management (Equity Portfolio) - TD Asset Management
TD
Toronto, ON
- Full-time
Must have exceptional writing skills and be able to present ideas clearly
Added 6 mins ago
L
Financial Analyst – Real Estate | Contract until December 2027
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 6 mins ago
DI
Sales Assistant/Project Manager
Dana Industries Inc.
Toronto, ON
- Full-time
Role Description This is a full-time, on-site Sales Assistant/Project Manager role based in Toronto, ON. The role involves supporting the sales team with quote preparation, order entry, and…
Added 6 mins ago
MH
Financial Specialist
Milton Hydro Distribution Inc.
Milton, ON
- $85,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Financial Planning & Analysis, the Financial Specialist, FP&A supports Milton Hydro's budgeting, forecasting, management reporting and business partnering,…
Added 6 mins ago
AA
Human Resources Manager
ALMAG Aluminum
Brampton, ON
- Full-time
The HR Manager leads Almag's HR team and makes sure HR services are delivered accurately, on time, and in compliance across all Almag groups. Working closely with the VP, Human Resources,…
Added 6 mins ago
VA
Marketing Specialist (Part-Time)
Vancouver Airport Marriott Hotel
Richmond, BC
- Part-time
Reporting to the General Manager, the Marketing Specialist will assist in promoting and building the reputation of the Vancouver Airport Marriott and 75 West Coast Grill. The majority of…
Added 6 mins ago
P
Electrical Engineer/Technologist
ProMach
Richmond, BC
- Full-time
System Architecture: Collaborate with the electrical engineering / systems architecture manager on electrical design and system architecture.
Added 6 mins ago
P
Project Coordinator
Perkins&Will
Calgary, AB · Vancouver, BC
- Full-time
The Project Coordinator’s role is to complement the Project Manager’s role of ensuring that projects progress on schedule, on budget, whilst maintaining a high standard of quality that is…
Added 6 mins ago
UKG Pro WFM Timekeeping Lead- Manager
EY
Toronto, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · AB · Calgary, AB
To qualify for the role, you must have:
Added 6 mins ago
UKG Pro WFM Technical Integrations (Dell Boomi Lead)- Manager
EY
Winnipeg, MB · Toronto, ON · Montreal, QC · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
To qualify for the role, you must have:
Added 6 mins ago
AA
Human Resources Manager
Almag Aluminum
Brampton, ON
- Full-time
The HR Manager leads Almag's HR team and makes sure HR services are delivered accurately, on time, and in compliance across all Almag groups. Working closely with the VP, Human Resources,…
Added 21 mins ago
LC
Associate Product Manager
Loblaw Companies Limited
Brampton, ON
- Full-time
Support the Product Manager in leading design kick-off meetings to ensure team alignment to the project strategy by gathering information and samples
Added 21 mins ago
FM
Electrical Engineer/Technologist
Federal Mfg
Richmond, BC · CA BC Richmond
- Full-time
System Architecture: Collaborate with the electrical engineering / systems architecture manager on electrical design and system architecture.
Added 35 mins ago
TZ
Supervisor, Marketing and Communications (TZWC)
Toronto Zoo
Toronto, ON
- $79,056 to $89,000 CAD / year
- Full-time
Added 35 mins ago
S
Senior Engineer, Transmission Line and Substation Structures
Stantec
Laval, QC
- Full-time
Experience with software such as Mathcad, SAFI, Advance Design America (ADA), WoodWorks (an asset), and Revit.
Added 35 mins ago
S
Senior Engineer, Transmission Line and Substation Structures
Stantec
Montreal, QC
- Full-time
Experience with software such as Mathcad, SAFI, Advance Design America (ADA), WoodWorks (an asset), and Revit.
Added 35 mins ago
GC
Software Engineer III -Software Engineer III - Temporary Full Time
Game Companies
Vancouver, BC
- Full-time
Reporting to the Engineering Manager, we are seeking an experienced .NET Software Engineer with a strong DevOps background to join our Quality Verification and Standards (QVS) team. In this…
Added 35 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 35 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
As a Senior Information Technology Consultant with our British Columbia Building Technology team, you'll lead the design and delivery of secure, connected, future-ready buildings. Based in…
Added 35 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
As a Senior Information Technology Consultant with our British Columbia Building Technology team, you'll lead the design and delivery of secure, connected, future-ready buildings. Based in…
Added 35 mins ago
UO
Instructional Designer
University of Niagara Falls Canada
Niagara Falls, ON
- Full-time
…Excellence (CTE).As an instructional designer you will report to the Manager: Instructional Design and work closely with the developing CTE team, including the Senior Instructional…
Added 35 mins ago
E
Senior Manager, Market Intelligence & Strategic Insights (Supply Chain)
Equinix
Toronto, ON
- Full-time
The Senior Manager will lead three MCE-focused disciplines: Market & Supply Risk Intelligence, Capital Equipment Risk Support, and Project Readiness Intelligence. This includes…
Added 36 mins ago
Case Manager, Housing Support
Tungasuvvingat Inuit
Ottawa, ON
…over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services. By incorporating the principles of…
Added 36 mins ago
AC
Project Manager
Atkinson Construction
St. Albert, AB
- Full-time
We have an immediate opening for a permanent, full-time Project Manager based out of our St. Albert office.
Added 36 mins ago
UO
Automation Analyst, Capital Projects
University of British Columbia
Vancouver, BC · UBCV | Campus & Community Planning (CCP)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…application support, requirements definition, functional application design, configuration, implementation, testing, data validation, new application updates/releases, training,…

Farm Business Consultants

Operations Manager, Virtual Services

London, ON, Canada

Apply on careersen-fbc.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: London, ON or Calgary, AB. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply on careersen-fbc.icims.com About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for performance reporting, workflow optimization, and ensuring a high-quality member experience through effective team leadership.

Requirements

Candidates must have at least 5 years of experience in operations or client service, with 3 years in a leadership role. A post-secondary degree in a relevant field is required, along with strong proficiency in performance metrics and process standardization.

Skills

Operations management
Team leadership
Performance management
KPI reporting
Process improvement
Budget management
Change management
Service delivery
Workflow design
Strategic planning
Financial services
Client service
Microsoft 365
CRM
Practice management systems
Virtual collaboration tools

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
KPIs
Lean
Process Improvement
Microsoft 365
CRM
Change Management
Budgeting
Service Delivery
Performance Management
Hybrid Work
Strategic Guidance
Member Experience
Workflow Optimization
Data Analysis
Team Leadership
Operational Excellence
Financial Acumen
Practice Management
E-signature
Client Portals
Operations
Management
Accounting
Business Administration
Service Roadmap

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Jobs in Canada