Find work in Canada.

605,952 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
SC
Senior User Experience Design Specialist
SAP Careers
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
…trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer…
Added just now
SC
UI Developer
SAP Careers
Montreal, QC
- $77,500 to $166,200 CAD / year
- Full-time
…experience, helping enterprise customers manage their order operations across channels and fulfilment…
Added just now
SC
Senior Linux and Cloud Administrator | Global Cloud Ops LLD | Pacemaker Operations | Toronto
SAP Careers
Toronto, ON
- $97,800 to $202,400 CAD / year
- Full-time
SAP Private Cloud Operations (PCO) Delivery is a private cloud managed services provider who offers SAP applications in the HANA Enterprise Cloud. Our team "PCO Server Management" is tasked…
Added just now
C
Sanitation Technician - Part Time
Cargill
London, ON
- Part-time
As a Sanitation Technician I, you will play an important role in preparing equipment and production areas for daily operations in a food production facility. Using approved cleaning…
Added just now
Sanitation Technician
Cargill
London, ON
As a Sanitation Technician I, you will play an important role in preparing equipment and production areas for daily operations in a food production facility. Using approved cleaning…
Added 15 mins ago
EI
Media Operations & Technology Coordinator
EarthLabs, Inc. (TSXV: SPOT | OTCQX: SPOFF | FSE: 8EK0)
Canada
- Full-time
Develop and maintain standardized procedures, templates and documentation to support efficiency and consistent production operations.
Added 15 mins ago
EM
Customer Service Representative - Prince George Airport
Enterprise Mobility
Prince George, BC
- Full-time
…training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport…
Added 15 mins ago
Vendor Manager, Canada Hardlines
Amazon
Toronto, ON
Leading cross functional collaboration on necessary systems and processes to support business needs, including retail systems, site merchandising and in-stock.
Added 15 mins ago
A
Regional Sales Representative - Smart Buildings & Smart Power
ABB
QC · Saint-Laurent, Quebec
- Full-time
…partner-facing side of channel business. This role handles channel operations, inventory management, partner enablement, and logistics - allowing Regional Sales Managers and Sales…
Added 15 mins ago
R(
Temporary Fashion Associate - Square one
Reitmans (Canada) Ltée/Ltd
Mississauga, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 15 mins ago
NM
Shift Assayer (I, II, III, IV)
Newmont Mining Corporation
Dease Lake 9, BC
- Full-time
The Shift Assayer works closely with internal customers, Metallurgy, Mill Operations, and Mine Operations to support site operations.
Added 29 mins ago
CC
Production Associate - Warehouse
Crane Carrier (Canada) Limited
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Exposure to hazards or physical risks, associated with a warehouse, vehicle services, and retail operations, which require following basic safety precautions.
Added 29 mins ago
TS
Donation Associate
The Salvation Army in Canada
Thunder Bay, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 29 mins ago
VS
Operations Supervisor-CrossIron Mills
Victoria’s Secret & Co.
Rocky View No 44, AB · Rocky View County, AB
- Full-time
A Victoria’s Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness. This role reports to the Store Manager or Assistant Store…
Added 29 mins ago
VR
Shop Foreman
Vertex Resource Group Ltd.
AB · Edmonton, AB
- Full-time
…and equipment. Vertex’s integrated environmental solutions support asset development, operations, decommissioning, and restoration for customers in five North American sectors: Oil and Gas,…
Added 29 mins ago
C
Outside Golf Services - RattleSnake Point Golf Club
ClubLink
Milton, ON
- Full-time
…Your primary responsibilities will include assisting with cart operations, and providing excellent customer service to our members and…
Added 29 mins ago
PR
Service Team
Panda Restaurant Group
St. Albert, AB
- Full-time
Follows Operations Standards and Safety Procedure to serve fresh and quality food
Added 29 mins ago
CC
Parts Delivery Driver / Warehouse Associate
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
Added 29 mins ago
A&
Cocktail Socialite – Event Beverage Service (Smart Serve Required)
Aurum & Stratus Group Ltd.
Toronto, ON
- Full-time
You'll represent The Dirty Social Club at various events, assisting with cocktail preparation, beverage service, guest engagement, and mobile bar operations.
Added 29 mins ago
TH
Analyste r°approvisionnement
The Home Depot Canada
Toronto, ON
- Full-time
…providing a high level of service to its Merchandising, Store Operations and supply chain customers. The Analysts will be responsible for achieving, in-stock, and inventory turns metrics…
Added 29 mins ago
G
Director, Product - Insurance
GreenShield
Toronto, ON
- Full-time
Support operations, marketing and sales with the creation and delivery of product demonstrations, collateral and communication of future vision and roadmap.
Added 29 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Thorold, ON
- Full-time
…and their families. We also provide a robust pension plan to support your long-term financial planning and…
Added 29 mins ago
TH
Replenishment Analyst
The Home Depot Canada
Toronto, ON
- Full-time
…providing a high level of service to its Merchandising, Store Operations and supply chain customers. The Analysts will be responsible for achieving, in-stock, and inventory turns metrics…
Added 29 mins ago
OE
Production Test Tech (2nd Shift)
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 CAD / hour
- Full-time
This individual will support afternoon shift operations (3:30pm - 12:00am).
Added 29 mins ago
C
Driving Range Attendant- RattleSnake Point Golf Club
ClubLink
Milton, ON
- Part-time
Support golf operations staff with tournament and event preparations as needed.

Farm Business Consultants

Operations Manager, Virtual Services

London, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: London, ON or Calgary, AB. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for performance reporting, workflow optimization, and ensuring a high-quality member experience through effective team leadership.

Requirements

Candidates must have at least 5 years of experience in operations or client service, with 3 years in a leadership role. A post-secondary degree in a relevant field is required, along with strong proficiency in performance metrics and process standardization.

Skills

Operations management
Team leadership
Performance management
KPI reporting
Process improvement
Budget management
Change management
Service delivery
Workflow design
Strategic planning
Financial services
Client service
Microsoft 365
CRM
Practice management systems
Virtual collaboration tools

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
KPIs
Lean
Process Improvement
Microsoft 365
CRM
Change Management
Budgeting
Service Delivery
Performance Management
Hybrid Work
Strategic Guidance
Member Experience
Workflow Optimization
Data Analysis
Team Leadership
Operational Excellence
Financial Acumen
Practice Management
E-signature
Client Portals
Operations
Management
Accounting
Business Administration
Service Roadmap

Report this job