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Added 3 mins ago
Senior Health and Safety Consultant Ag and Vet
University of Guelph
Guelph, ON
Reporting to the Manager, Agricultural and Veterinary Safety, the Senior Safety Consultant (Agricultural and Veterinary) provides professional health and safety leadership, consultation,…
Added 3 mins ago
Branch Manager
Money Mart
Toronto, ON
…branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone who enjoys coaching a team, driving sales results, managing…
Added 18 mins ago
SA
Manager, Customer Success
Schema App
Remote, Canada
- $120,000 to $130,000 CAD / year
- Full-time
- Remote
…mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of…
Added 18 mins ago
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Account Representative or Manager
Veolia Environnement SA
Edmonton, AB
- Full-time
Within this framework, Veolia’s Water Technology Business brings together a dedicated team of
Added 18 mins ago
HH
Charge Technologist- Microbiology
Halton Healthcare
Oakville, ON
- Full-time
Working under the general direction of the Lab Manager and collaboratively with the Microbiologists/Infection Control Practitioners to plan, organize and direct the day-to-day technical…
Added 33 mins ago
L
Technical and Regulatory Quality Specialist - Contract (Onsite- Toronto, ON)
LifeLabs
Toronto, ON
- $74,941 to $95,549 CAD / year
…As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the…
Added 33 mins ago
Manager, Data Science
Questrade Financial Group
Toronto, ON
The Manager, Data Science leads the vision and technical execution of data science and marketing science across Marketing and Product at Questrade. Operating as a hands-on technical leader,…
Added 33 mins ago
Licensed Practical Nurse, Full Scope - Burnaby Hospital
Fraser Health
Burnaby, BC
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 33 mins ago
JI
Corporate Sustainability Manager
J.D. Irving, Limited
Toronto, ON
- Full-time
Opportunities to take part in job-related training and development
Added 33 mins ago
CL
Organizational Design Consultant
Community Living BC
Vancouver, BC
- Full-time
Reporting to the Manager, Organizational Design, Compensation & People Analytics, this role offers an opportunity to influence how work is organized across CLBC, helping teams operate…
Added 48 mins ago
Human Resources Administration Assistant
Commissionaires Nova Scotia
Bedford, NS
…you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology in the security…
Added 48 mins ago
SE
Manager, Digital Product
Samsung Electronics
Mississauga, ON
- Full-time
We are seeking a creative and talented Digital Product Manager with Mobile App & UX/UI design experience who will work across multiple teams to design, plan, implement, & continuously…
Added 48 mins ago
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Store/Warehouse Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals,…
Added 48 mins ago
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Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
The Corporate & Investment Banking Technology team is seeking a Manager Business Systems Analyst to support the Technology Operations & Risk (TOR) function.
Added 48 mins ago
AC
Crew Manager
Armstrong Collective
Vancouver, BC
- Full-time
The Crew Manager is the year-round people leader for an assigned group of onboard crew, ensuring team members are available, qualified, compliant, engaged, and fit for duty to deliver…
Added 1 hour ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
Supervise and support the Fundraising and Resource Development Manager, ensuring alignment between funding strategies and program priorities
Added 1 hour ago
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Senior Manager, T&O M&A, Strategic Initiatives
BMO
Toronto, ON · FCP
- Full-time
The Senior Manager, M&A Technology & Operations, operates across senior executives, technology teams, business partners and external advisors and requires strong program leadership,…
Added 1 hour ago
M
Sr. Marketing Manager, Core Surgical Innovations
Medtronic
Brampton, ON · CAN-ON Brampton
- Full-time
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 1 hour ago
Manager, Corporate Services
The Government of Nova Scotia
Halifax, NS
You will also lead the department’s business continuity program, working closely with business areas and the Department of Emergency Management to identify critical functions, dependencies,…
Added 1 hour ago
Business Development Manager, Advanced Integrity Division
ROSEN-Group
Calgary, AB
Support Head of Operations with defining the roles, skills, infrastructure, technology, and processes needed to deliver value in the region.
Added 1 hour ago
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Manager, Financial and Operations Compliance
CIRO / OCRI
Toronto, ON
- Full-time
The Manager, Financial & Operations Compliance manages field examinations to ensure that Dealer Member firms comply with CIRO’s prudential rules and are financially and operationally viable.
Added 1 hour ago
FB
Operations Manager, Virtual Services
Farm Business Consultants
London, ON
- Other
The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all…
Added 1 hour ago
FB
Operations Manager, Virtual Services
Farm Business Consultants
Calgary, AB
- Other
The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all…
Added 1 hour ago
FT
Assistant Manager, Sidney
Fountain Tire
Sidney, BC
- Other
Looking to accelerate your career? Fountain Tire Sidney (2061 Malaview Ave W #1) is looking for a highly motivated leader to join the team as an Assistant Manager!
Added 1 hour ago
Software Development Manager, S3 Index
Amazon
Vancouver, BC
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build…

Farm Business Consultants

Operations Manager, Virtual Services

London, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: London, ON or Calgary, AB. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for performance reporting, workflow optimization, and ensuring a high-quality member experience through effective team leadership.

Requirements

Candidates must have at least 5 years of experience in operations or client service, with 3 years in a leadership role. A post-secondary degree in a relevant field is required, along with strong proficiency in performance metrics and process standardization.

Skills

Operations management
Team leadership
Performance management
KPI reporting
Process improvement
Budget management
Change management
Service delivery
Workflow design
Strategic planning
Financial services
Client service
Microsoft 365
CRM
Practice management systems
Virtual collaboration tools

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
KPIs
Lean
Process Improvement
Microsoft 365
CRM
Change Management
Budgeting
Service Delivery
Performance Management
Hybrid Work
Strategic Guidance
Member Experience
Workflow Optimization
Data Analysis
Team Leadership
Operational Excellence
Financial Acumen
Practice Management
E-signature
Client Portals
Operations
Management
Accounting
Business Administration
Service Roadmap

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