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Added 9 mins ago
MA
Sales Development Representative
Mosaic AI
Toronto, ON
- Full-time
…platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and…
Added 9 mins ago
CG
Critical Care Physician
Calian Group
Canada
- Full-time
Calian / Deloitte is a third‑party service provider contracted by the Canadian Armed Forces Recruiting Group (CFRG) to provide information and candidate sourcing support for CAF career…
Added 9 mins ago
TT
Manager, Project Controls (14009)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 9 mins ago
P
Supply Chain Director
Pontosense
Toronto, ON
- Full-time
…volumes are about to step up across both businesses. We need a leader who has scaled a hardware supply chain before, and who can turn returns and refurbishment into a real advantage on cost…
Added 9 mins ago
MH
Personnel Screening Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and…
Added 9 mins ago
MH
Project Delivery Team - Project Manager
Manitoba Hydro
Winnipeg, MB
- Full-time
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and…
Added 9 mins ago
D
Business Development Manager- Toronto
Digicast
Toronto, ON
- Full-time
Digicast is a Canadian leader in high-end corporate webcasting, hybrid events, studio productions, and digital experiences across Canada. Our iCast suite of products powers major…
Added 9 mins ago
SI
National Director of Wellness Strategy
Shannex Incorporated
NS · Nova Scotia, Canada
- Full-time
Serve as an ambassador for the organization and contribute to its profile as a leader in modern, integrated, and preventative wellness
Added 9 mins ago
A
Director, Content and External Communications
Aviso
Toronto, ON
- $135,000 to $160,000 CAD / year
- Full-time
As the leader of content strategy and external communications, you will be responsible for Aviso's external voice across PR, thought leadership, content marketing, and social media,…
Added 9 mins ago
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Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 9 mins ago
Director, Digital Solutions
The Government of Nova Scotia
Halifax, NS
Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs - and anticipate tomorrow’s challenges.
Added 9 mins ago
Field Tech Senior Manager (hybrid)
NTT DATA Services
Victoria, BC
- Ensures that team members are improving performance and service.
Added 9 mins ago
S
store manager, Grimsby, ON
Starbucks
Grimsby, ON
- $59,400 to $78,450 CAD / year
…(employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a…
Added 25 mins ago
J
Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
Do you get energized by building the systems and AI-powered workflows that help a Customer Success team deliver exceptional service at scale?
Added 25 mins ago
AE
Procurement Manager
A.L.P.A. Equipment Ltd.
Eel River Crossing, NB
- Full-time
Join an industry leader in heavy-equipment innovation! Founded in 1999, A. Landry Fabrication (ALFAB) is a proud member of the A.L.P.A. Equipment Ltd. family. Operating out of our…
Added 39 mins ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
…paver styles?", has grown into a family-owned North American leader in hardscape design and manufacturing, with 36+ patents to its…
Added 40 mins ago
JI
Team Lead, Production Engineering
J.D. Irving, Limited
Halifax, NS
- Full-time
Are you a technical leader who thrives in a fast-paced production environment? Do you enjoy developing high-performing teams while solving complex engineering challenges? We are seeking a…
Added 55 mins ago
Manager, Service Delivery - YVR
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Richmond, BC · Vancouver, British Columbia
CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation,…
Added 55 mins ago
BS
Part-Time Sales Associate
Browns Shoes
Halifax, NS
- Part-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
Added 55 mins ago
T
Personal Banking Associate
TD
Brampton, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
PH
Workplace Coordinator, Workplace Experience Network, Human Resources
Provincial Health Services Authority
Burnaby, BC
- Full-time
The Workplace Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the Workplace Experience Network (WEN)…
Added 1 hour ago
PH
Workplace Coordinator, Workplace Experience Network, Human Resources
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Workplace Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the Workplace Experience Network (WEN)…
Added 1 hour ago
PH
Physics Assistant, BC Cancer
Provincial Health Services Authority
Vancouver, BC
- Full-time
…through correct storage and usage; informs the Medical Physics Leader of any equipment malfunction and…
Added 1 hour ago
Clinical Manager, Pediatric Critical Care
Nova Scotia Health and IWK Health
Halifax, NS
…management, professional/staff development, leadership, quality service delivery, and program service development. Essential components of this position include a high degree of…
Added 1 hour ago
MC
RPO Account Leader
MCI Careers
Canada
- Full-time
…enthusiastic Recruitment Process Outsourcing (RPO) Account Leader to support our business development team and help drive strategic…

Farm Business Consultants

Operations Manager, Virtual Services

London, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: London, ON or Calgary, AB. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for performance reporting, workflow optimization, and ensuring a high-quality member experience through effective team leadership.

Requirements

Candidates must have at least 5 years of experience in operations or client service, with 3 years in a leadership role. A post-secondary degree in a relevant field is required, along with strong proficiency in performance metrics and process standardization.

Skills

Operations management
Team leadership
Performance management
KPI reporting
Process improvement
Budget management
Change management
Service delivery
Workflow design
Strategic planning
Financial services
Client service
Microsoft 365
CRM
Practice management systems
Virtual collaboration tools

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
KPIs
Lean
Process Improvement
Microsoft 365
CRM
Change Management
Budgeting
Service Delivery
Performance Management
Hybrid Work
Strategic Guidance
Member Experience
Workflow Optimization
Data Analysis
Team Leadership
Operational Excellence
Financial Acumen
Practice Management
E-signature
Client Portals
Operations
Management
Accounting
Business Administration
Service Roadmap

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