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Added 11 mins ago
AA
Application Specialist (Electrical Switchgear Estimator)
Ampere Alliance Ltd.
Calgary, AB
- Full-time
The ideal candidate brings strong technical knowledge of electrical systems, extensive estimating experience, and a proactive approach to problem-solving and customer support.
Added 11 mins ago
CE
Senior Environmental Coordinator
Cardinal Energy Ltd.
Calgary, AB
- Full-time
…management of Cardinal’s reclamation portfolio and provide support as required in the general management of all corporate Asset Retirement Obligations…
Added 11 mins ago
KR
Corporate Senior Accountant
Kassen Recruitment
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
…professionals. You'll be involved in the core activities that support accurate financial reporting, contribute to improvements in accounting processes, and gain exposure to future…
Added 11 mins ago
ME
Electrical Maintenance and Reliability Engineer
Morson Edge
Burnaby, BC
- $65 to $72 CAD / hour
- Contract
BC Hydro is seeking an experienced Electrical Engineer (E3) to support the development and implementation of preventive maintenance programs for electricity generation equipment. This role…
Added 11 mins ago
GW
Experience Matter Intelligence Specialist
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- Full-time
…capabilities and experience are captured, understood, and leveraged to support client development, revenue generation, and brand positioning, including through proposals and industry…
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- Full-time
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Added 11 mins ago
H
Senior Advisor, Government Relations
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- Full-time
…Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of…
Added 11 mins ago
MF
Associate, Client Services
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- Full-time
…purpose-built, best-in-class investment funds, and financial support for professional development for local government leaders. MFA achieves scale and enhances client staff capacity by…
Added 11 mins ago
F
Senior DevOps Engineer
Fig
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- Full-time
Growth and Development: Continuing education stipend to support your professional development.
Added 11 mins ago
KR
Controller
Kassen Recruitment
Montreal, QC
- $120,000 to $135,000 CAD / year
- Full-time
A well-established and growing organization is seeking an experienced Controller to lead its accounting operations and support the continued development of its finance function. This…
Added 11 mins ago
TT
Sr. Ruby on Rails Engineer
TriCom Technical Services
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- Full-time
We are seeking a Sr. Ruby on Rails Engineer to design, build, and maintain back-end systems that integrate with eCommerce and third-party platforms at scale. This role is heavily focused on…
Added 11 mins ago
GW
Experience Matter Intelligence Specialist
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Ottawa, ON
- Full-time
…capabilities and experience are captured, understood, and leveraged to support client development, revenue generation, and brand positioning, including through proposals and industry…
Added 11 mins ago
GR
Warehouse Operations Manager
Grand River Personnel Limited
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- Full-time
Our client in Brantford is looking for an experienced warehouse management professional to fill the role of Warehouse Operations Manager!
Added 11 mins ago
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Systems Integrator III
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- Full-time
The Systems Integrator III designs, develops, and commissions electrical control systems, with a focus on integrating PLC and HMI systems for efficient operation and communication.…
Added 11 mins ago
E
Civil Engineer (Mining)
EXP
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- Full-time
Plan and execute field exploration programs focused on gathering data to support site investigation and design activities. The work may involve soil boring and test pit logging, well…
Added 11 mins ago
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JLL is seeking a Research Analyst to join our team in downtown Calgary. In this role, you will support the local Office Leasing team and contribute to the success of JLL's National Research…
Added 11 mins ago
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Support compliance with IATF 16949, ISO 14001, and applicable Quality, Safety, and Environmental Management Systems
Added 11 mins ago
DW
Shift Manager
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Added 11 mins ago
Assistant Manager - Ontario Student Recruitment
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Use CRM systems and reporting tools to support planning and evaluation.
Added 11 mins ago
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Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers, management, doctors and support staff (Target Host partners).
Added 11 mins ago
Sales Associate
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Executive Assistant
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The City of Regina is seeking an experienced and highly professional Executive Assistant to provide senior administrative support to the City Manager and their office. This role is a…
Added 11 mins ago
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Advanced Process Support (APS) Engineer, PCV
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Calgary, AB · Vancouver, BC · Orillia, ON · Timmins, ON · Montreal, QC
- Full-time
Reporting and knowledge sharing. Prepare clear, professional survey, commissioning, and site reports documenting findings and recommendations. Share field learnings with Site Support,…
Added 11 mins ago
Project Associate (Permanent)
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Victoria, BC · Halifax, NS · Ottawa, ON
Training and support for professional development and professional membership dues.
Added 11 mins ago
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Assist in prescription preparation to company's standards and professional services

Farm Business Consultants

Operations Manager, Virtual Services

London, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Dec 3, 2026
Experience: 5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams.
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

Job Title: Operations Manager, Virtual Services

Location: London, ON or Calgary, AB. HybridEmployment Type: Permanenet, Full-time

Position Status: New Role

Base Salary: 75,000 - 90,0000

About Harvest

Harvest is a Canadian Leader in business services and integrated financial, tax, and estate planning solutions. For more than 25 years, we have partnered with small business and farm families across Canada - delivering strategic guidance, long-term planning, and complete financial support at every stage of business and life.

Through the Harvest Network, our Members gain access to a comprehensive suite of expertise: from retirement and estate planning to insurance, investment management, bookkeeping, and farm management consulting. We bring world-class financial capability to rural communities without ever compromising the personal relationships that have been built and trusted for generations. At Harvest, you’re not just joining a company; you’re joining a mission to keep Canada’s heartland thriving for generations to come.

Position Overview

The Operations Manager, Virtual Services leads the Company's virtual service delivery model. The role oversees the people, processes, and tools that power virtual service across all regions. Providing operational expertise, frontline insights, and performance data to support service development, enhancement initiatives, and successful implementation of the virtual services roadmap.

Working closely with regional and functional leaders and the Product Manager, Virtual Services, the Operations Manager balances day-to-day operational excellence the successful execution and continuous improvement of virtual service delivery. As a key part of the Operations leadership team, the role shapes how the Company serves Members across Canada.

Key Responisbilities

Lead, coach, and develop the Virtual Services team, including hiring, onboarding, performance management, and recognition.
Oversee day-to-day virtual service delivery across all channels (phone, email, and secure portal), ensuring a consistent, high-quality Member experience.
Plan staffing, scheduling, and workload distribution to meet service levels, with particular focus on peak tax-season demand.
Establish, monitor, and report on key performance indicators, including response times, file turnaround, Member satisfaction, and retention. Provide regular operational performance reporting and analysis to support Product Management and organizational decision-making.
Identify operational risks, service bottlenecks, and resource constraints that may impact service delivery or roadmap execution.
Recommend operational improvements based on performance metrics, employee feedback, and Member feedback.
Design, document, and continuously improve virtual workflows, including document intake, remote data collection, file handoffs, and e-signature processes.
Partner with Regional Operations, Tax, and Bookkeeping leaders to ensure smooth handoffs and clear accountability between virtual and in-office teams.
Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
Champion the effective use of virtual service technology and lead the operational adoption of new tools, processes, and technologies introduced through service improvement initiatives.
Develop and execute training, communication, and change-management plans to support successful implementation across the Virtual Services team.
Ensure operational readiness for service launches, enhancements, and process changes.
Manage the Virtual Services operating budget and identify opportunities to improve efficiency.
Accountable for operational execution, service delivery, implementation, adoption, and continuous operational improvement of those initiatives.

What You will Bring

Education and Experience

5+ years of experience in operations, client service, or service delivery, including 3+ years leading teams. Experience participating in cross-functional projects involving service improvements, process redesign, technology implementation, or operational transformation is considered an asset.
Demonstrated experience managing hybrid, or multi-location teams and virtual service channels.
Experience in tax, bookkeeping, accounting, or financial services operations (strong asset).
Post-secondary education in Business Administration, Operations Management, Accounting, or a related field (equivalent experience will be considered).

Knowledge, Skills and Abilities

Proven ability to use KPIs and reporting to manage performance, forecast demand, and drive decisions.
Experience documenting and standardizing workflows; Lean or similar process improvement training is an asset.
Budget management experience, with sound business and financial acumen.
Proficiency with Microsoft 365, CRM and practice management systems, and virtual collaboration tools (e.g., Teams, client portals, e-signature platforms).

What We Offer

A competitive salary (see range above) and bonus eligibility.
Comprehensive group health and dental benefits combined with a Health Spending Account.
RRSP Matching Program.
Hybrid flexibility, combining time in our office and work from home.
Paid time off and ongoing professional development.
The opportunity to shape how a trusted Canadian organization serves its Members.

Why Harvest?

Choosing where you build your career is one of the most meaningful decisions you’ll make. At Harvest, we don't take that lightly – we want you to know exactly what you’re stepping into.

You’ll Make a Real Difference

Our Members are comprised of farm families, small business owners, and community builders who have spent their lives creating something that they’re proud of. The work you do here directly supports their goals, protects their legacies, and shapes the financial futures of communities across Canada. When our Members succeed, you will feel that success.

Our Members Are at the Heart of Everything

Every decision we make – from the solutions we develop to the way we train our teams – starts with one question: what is best for our Members? We have built our network around trust, accessibility, and deep personal relationships. As a Harvest team member, you’ll uphold that standard every single day, and you’ll be supported in doing so.

You Are Our Greatest Asset

We’ve been fortunate to build a team of people who genuinely care about their Members, their colleagues, and the communities they serve. We don’t just say our people matter; we build our culture around it. At Harvest, you are joining a collaborative, value-driven environment. We invest in individuals who carry our mission forward. Your growth is our growth.

The next step is yours.. Apply today!

Harvest uses artificial intelligence to assist in screening applicants for this position.

Harvest is committed to an inclusive, accessible, and barrier-free recruitment process. Accommodations are available on request throughout the selection process; please let us know if you require accommodation and we will work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the virtual service delivery model by overseeing people, processes, and tools across all regions. They are responsible for performance reporting, workflow optimization, and ensuring a high-quality member experience through effective team leadership.

Requirements

Candidates must have at least 5 years of experience in operations or client service, with 3 years in a leadership role. A post-secondary degree in a relevant field is required, along with strong proficiency in performance metrics and process standardization.

Skills

Operations management
Team leadership
Performance management
KPI reporting
Process improvement
Budget management
Change management
Service delivery
Workflow design
Strategic planning
Financial services
Client service
Microsoft 365
CRM
Practice management systems
Virtual collaboration tools

Benefits

Health insurance
Dental benefits
Health spending account
RRSP matching program
Paid time off
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Virtual Services
Financial Planning
Tax Services
Bookkeeping
KPIs
Lean
Process Improvement
Microsoft 365
CRM
Change Management
Budgeting
Service Delivery
Performance Management
Hybrid Work
Strategic Guidance
Member Experience
Workflow Optimization
Data Analysis
Team Leadership
Operational Excellence
Financial Acumen
Practice Management
E-signature
Client Portals
Operations
Management
Accounting
Business Administration
Service Roadmap

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