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Added 1 min ago
RS
Customs - Customer Service Associate
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Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 1 min ago
R
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- Full-time
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GD
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- Full-time
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GS
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Giatec Scientific Inc.
Ottawa, ON
- Full-time
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R
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- Full-time
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- Part-time
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M
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SC
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Farm Mutual Re

Manager, Application Support and Software Development

Cambridge, ON, N1T 1Z6, Canada

The expected base salary range for this position is $150,000 - $180,000. · Full-time

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Job details

Pay: The expected base salary range for this position is $150,000 - $180,000.
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Farm Mutual Re is a mutual reinsurer that offers tailored reinsurance solutions for varied insurance lines and helps mutual insurers keep their promises by providing financial stability and insurance capacity. Recognized as Waterloo Area’s Top Employers 2026, Southwestern Ontario’s Top Employers 2026, and Canada’s Greenest Employer 2026, we remain committed to making a meaningful impact on our members, customers, employees, and business partners. Our values of care, trust, courage, and sustainability foster a sense of belonging and guide our decisions and actions.

The Opportunity

Reporting to the AVP, Development and Infrastructure, the Manager, Applications and Software Development leads the development team and oversees the lifecycle, operational stability and continuous improvement of Farm Mutual Re’s enterprise applications and integrations. The role oversees application support and software delivery while aligning priorities and resources with business needs and strategic objectives.

This position offers a hybrid work environment, with a primary corporate office in Cambridge and access to a satellite office in Toronto.

As the successful candidate, you will:

Oversee application enhancements, upgrades, changes and releases within an Agile framework to deliver strategic value while minimizing operational risk and maximizing organizational readiness.
Leads the design, support and continuous improvement of enterprise application integrations, associated interfaces and next-generation integration capabilities.
Establish application support processes aligned with IT service management best practices.
Oversee the full lifecycle of enterprise applications including strategic solution selection, implementation, support, enhancement, integration, modernization, upgrade and retirement activities.
Create, implement, maintain, and continuously optimize standards, guidelines, processes and procedures that support departmental objectives, operational excellence and future technology needs, adhering to and revising processes.
Monitor vendor performance against contractual obligations, service level agreements, support responsiveness and project commitments.
Report regularly on application health, risks, support metrics, vendor performance, technology roadmap progress and project delivery status.
Establish and monitor key performance indicators covering application availability and performance, support backlogs and responsiveness, incident trends and resolution times, change success rates, user satisfaction and service optimization opportunities.
Establish support priorities and service expectations that align with business objectives, technology strategy and organizational priorities.

Your Skills and Qualifications

Bachelor’s degree in computer science, Engineering, Mathematics or related field
Developer certifications such as .Net, React, Node.js, Azure Cloud or related
Minimum 7 years of experience leading enterprise application support and software development including integrations, agile delivery and cloud technologies
1-2 years of people leadership experience
Proven experience leading and developing high-performing application support, systems integration, or software delivery teams
Strong knowledge of enterprise applications, cloud platforms, APIs, systems integration, and enterprise architecture principles
Demonstrated ability to develop and execute technology roadmaps aligned with business and strategic objectives
Experience delivering complex technology initiatives using Agile methodologies and project management best practices
Proven ability to identify and implement process improvements, automation opportunities, and risk mitigation strategies
Experience managing departmental budgets, resource planning, and strategic vendor relationships

Compensation

The expected base salary range for this position is $150,000 - $180,000.

The actual salary will be determined based on factors including but not limited to, market conditions, relevant experience, job related knowledge, skills, abilities, qualifications, and education.

Employees may also have the opportunity to participate in incentive programs to earn additional compensation. Incentive compensation is tied to established business and individual performance targets.

What’s in it for you?

Flexible hybrid work environment, which balances remote and in-office work
A comprehensive wellness plan, including personalized health coaching, fitness classes, and access to an on-site gym
Ongoing professional development opportunities, such as paid education, training, certifications, mentorship programs, and personalized career development plans
Paid volunteer day to give back to your community
In addition to our competitive salary, employees also receive exceptional employer-paid benefits, a defined benefit pension plan, and more to support their future

How to Apply

Select Apply now to submit your application.

Farm Mutual Re is committed to creating an equitable, diverse, and inclusive work environment for all. We provide accommodations that help achieve a barrier-free workplace. If you require an accommodation to participate in the recruitment process, please contact recruitment@farmmutualre.com.

We may use artificial intelligence to support elements of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making.

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More about this job

Responsibilities

Lead the application support and software development team, overseeing enterprise applications and integrations throughout their lifecycle, including delivery, support, modernization, and retirement. Align application priorities and resources with business strategy, improve service processes, manage vendors, and report on application health, risks, performance, and delivery.

Requirements

Requires a bachelor’s degree in computer science, engineering, mathematics, or a related field, with developer certifications in areas such as .NET, React, Node.js, or Azure considered relevant. Candidates need at least seven years leading enterprise application support and software development, including integrations, Agile delivery, and cloud technologies, plus people leadership and experience with roadmaps, budgets, vendors, and complex initiatives.

Skills

Enterprise Application Support
Software Development
Systems Integration
Agile Delivery
Cloud Technologies
API Integration
Enterprise Architecture
Technology Roadmapping
Project Management
Process Improvement
Automation
Risk Mitigation
People Leadership
Vendor Management
Budget and Resource Planning

Benefits

Flexible Hybrid Work Environment
Wellness Plan
Health Coaching
Fitness Classes
On-Site Gym
Paid Education and Training
Certifications
Mentorship Programs
Career Development Plans
Paid Volunteer Day
Employer-Paid Benefits
Defined Benefit Pension Plan
Incentive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Applications
Application Support
Software Development
Systems Integration
Application Programming Interfaces
Enterprise Architecture
Agile Framework
Cloud Technologies
.NET
React
Node.js
Azure Cloud
IT Service Management
Technology Roadmaps
Project Management
Key Performance Indicators
Vendor Management
Service Level Agreements
Risk Mitigation
Process Improvement
Automation
Budget Management
Resource Planning
Application Modernization

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