Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 3 mins ago
CF
Personal Trainer
Crunch Fitness Canada
London, ON
- $25 to $40 CAD / hour
- Full-time
In-House Sales and Leadership Training: Paid training to enhance your skills
Added 3 mins ago
MI
Field Specialist
MSX International
AB · Ontario
- Full-time
…businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With…
Added 3 mins ago
Sr Product Manager Digital Solutions
Sonova AG
Kitchener, ON
…meaningful business impact? We’re looking for a Senior Product Manager, Digital Solutions to help shape the future of Unitron’s digital…
Added 3 mins ago
MS
framing manager
Michaels Stores
Peterborough, ON
- Full-time
…creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their…
Added 16 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Winnipeg, MB
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 16 mins ago
TC
Accounts Manager
Toromont Cat
Charlottetown, PE
- Full-time
The Construction Equipment Account Manager (Sales Representative) plays a critical role as the direct liaison between our branches and our customers, helping to develop, maintain, and grow…
Added 16 mins ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $42,609.32 to $61,251 CAD / year
- Full-time
 As assigned/requested by National Field Technical Support Manager/ Senior Director, Service Operations
Added 16 mins ago
SG
Sr Product Manager Digital Solutions
Sonova Group
Kitchener, ON
- Full-time
…meaningful business impact? We’re looking for a Senior Product Manager, Digital Solutions to help shape the future of Unitron’s digital…
Added 16 mins ago
FD
Customer Service Manager
Farmers Depot
Cambridge, ON
- Full-time
…the heart of what we do. We're looking for a Customer Service Manager who is passionate about building strong customer relationships, developing people and finding better ways to…
Added 16 mins ago
M
Digital Marketing Specialist (SEO & Content)
Modall
Uxbridge, ON
- Full-time
Modall is a full-service software development agency in Uxbridge, Ontario. We design, build, and scale custom products 100% in-house. We're a tight-knit team of 4 and work entirely on-site.…
Added 17 mins ago
Assistant Manager In Training
Hollywood Bowl Group
Waterloo, ON
We’re looking for a Duty Manager support the centre management team in the day-to-day running of the centre, manage the daily performance and standards set by the team, ensuring adherence…
Added 17 mins ago
GF
Group Fitness Instructor - Freestyle Strength - Quispamsis Village Place
GoodLife Fitness
Quispamsis, NB
- Part-time
Must have a relevant certification to be considered · Must have current CPR-A and AED to be considered
Added 17 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sault Ste. Marie, ON
Strong knowledge of retail sales principles, methods, practices, and techniques.
Added 17 mins ago
Assistant Store Manager
JD Sports / Livestock / Size?
Langley (District), BC · Langley, BC
Our Retail team is is looking for an Assistant Store Manager at our Willowbrook Mall location! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities…
Added 17 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Kelowna, BC
…assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and…
Added 17 mins ago
KM
Cyber Security Analyst (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
Certified Information Security Manager (CISM)
Added 17 mins ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
 As assigned/requested by National Field Technical Support Manager/ Senior Director, Service Operations
Added 17 mins ago
M
Assistant(e) gérant(e) / Assistant Manager
Mobilia
Quebec, QC · St-Hubert, Quebec
- Full-time
Reporting to the Store Manager, the Assistant Store Manager supports all store operations and activities. This role is responsible for maintaining visual merchandising standards, driving…
Added 31 mins ago
GG
Customer Service Manager
GVF Group of Companies
Cambridge, ON
- Full-time
…the heart of what we do. We're looking for a Customer Service Manager who is passionate about building strong customer relationships, developing people and finding better ways to…
Added 31 mins ago
OA
General Accounting Associate
OpenRoad Auto Group
Burnaby, BC
- Full-time
Strong focus on training, development, and internal promotion opportunities
Added 31 mins ago
OA
Audi Brand Specialist / Product Advisor - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
Strong focus on training, development, and internal promotion opportunities
Added 31 mins ago
SI
Store Manager
SNDL Inc.
AB · ACE Liquor Discounter Jasper Gates
- Full-time
We’re looking for a motivated, dependable Store Manager to join our Ace Liquor team and create an exceptional experience for every customer who walks through our doors. This is a great…
Added 47 mins ago
DT
Key Account Manager
Diablo Tools
Mississauga, ON
- Full-time
Basic knowledge of construction products and power tools is not necessary. We provide a world class, hands-on sales and product training program for all candidates regardless of previous…
Added 47 mins ago
S
Sales Specialist - Rehab Product
Sobeys
Corner Brook, NL
- Full-time
Participate with manager on planning and forecasting sales and growth areas for the business
Added 47 mins ago
CI
Director of Development
Calgary International Film Festival | CIFF
Calgary, AB
- Full-time
As Director of Development, you will be a critical member of CIFF's leadership team, responsible for driving the organization's philanthropic and partnership revenue strategy, and a…

Farmers Depot

Customer Service Manager

Cambridge, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Who we are:

In 1996, Farmers Depot was established and has grown to be the complete animal health and equipment supplier for livestock producers across Canada providing thousands of quality animal health products at a competitive price with next day delivery, and product support. Farmers Depot is under the GVF Group umbrella and operates in close affiliation with Grand Valley Fortifiers and Fortified Nutrition Limited. Both brands manufacture and sell high-quality, leading-edge vitamin and mineral premixes and supplements for swine, dairy, beef and poultry producers.

Today, the GVF Group is comprised of seven divisions: Grand Valley Fortifiers, Fortified Nutrition, Farmers Depot, Direct Source Commodities, Livestack, True Foods, and Kindred Farmers. Across all divisions, we are united by a common purpose – helping our customers achieve better results through innovation, partnership, and trusted advice.

Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best-in-class team members deserve: benefits, good wages, and respect. Whether through our charitable work, or our dedication to staff, GVF is committed to living out our principles and values.

Why we have this role:

At Farmers Depot, providing an exceptional customer experience is at the heart of what we do. We're looking for a Customer Service Manager who is passionate about building strong customer relationships, developing people and finding better ways to work.

In this role, you'll lead and support our Customer Service team, ensuring our customers receive timely, knowledgeable and reliable service. You'll play an important role in shaping the department's processes, setting performance expectations and identifying opportunities to improve efficiency, strengthen customer relationships and support business growth.

This is a hands-on leadership role. We're looking for someone who is comfortable leading from the front, coaching their team while also stepping into day-to-day customer service activities when needed. You'll take the time to understand our customers, systems and processes firsthand so you can effectively support the team and lead continuous improvement.

Working with us:

This is a permanent, full-time position based out of the Farmers Depot Head Office at 455 Dobbie Drive in Cambridge, Ontario.

Our Customer Service team serves customers Monday to Friday, 8:00am to 5:30pm. Your regular working hours will be Monday to Friday, 8:00am to 5:00pm, with a one-hour unpaid lunch break.

As the Customer Service Manager, you'll be responsible for ensuring the department is appropriately staffed and equipped to serve customers throughout core business hours. Occasional work outside standard hours, including weekends, may be required to meet business needs.

What you’ll do:

Customer Service Leadership

Provide day-to-day leadership, coaching and support to the Farmers Depot Customer Service team.
Establish clear departmental objectives, performance expectations and accountability.
Assess team structure, responsibilities, workflows and operational challenges to identify opportunities for improvement.
Build employee capabilities through coaching, training, ongoing feedback and development.
Address performance concerns and support individual and team development.
Establish consistent communication practices and team routines that encourage collaboration and accountability.
Lead the implementation of new and revised processes, ensuring employees are trained and accountable for following established procedures.
Take a hands-on, player-coach approach by actively supporting day-to-day Customer Service activities, including processing customer orders, responding to inquiries, resolving customer concerns and providing coverage during busy periods.
Develop a strong understanding of departmental systems, processes and workflows to effectively support the team and identify opportunities to improve operations.

Customer Experience & Performance

Champion an exceptional customer experience by ensuring customer inquiries and concerns are handled promptly and effectively.
Identify recurring customer issues and implement corrective actions to prevent them from happening again.
Establish and support consistent processes for managing escalated customer concerns.
Work collaboratively with other departments to improve communication, coordination and the overall customer experience.
Use operational data, KPIs and customer feedback to identify opportunities to improve efficiency and service levels.
Establish and monitor the administration of phone-based marketing and sales campaigns.
Support cross-departmental managers and product teams in representing products and providing support to producers.

Team Development & Continuous Improvement

Assess the current capabilities, responsibilities and development needs of the Customer Service team.
Establish clear role expectations and responsibilities across the department.
Identify training requirements and implement appropriate development plans.
Develop processes, procedures and documentation that support consistent and effective departmental operations.
Identify opportunities to improve team effectiveness, communication, collaboration and sales growth.

Your background includes:

Post-secondary education in Business Administration or a related field is preferred.
At least 5 years of experience in a customer service role, providing direct customer support.
At least 3 years of experience leading, coaching and mentoring a team.
The ability to think strategically while remaining comfortable getting involved in day-to-day operations.
Strong customer relationship skills and a professional, client-facing presence.
Exceptional verbal and written communication skills.
Strong problem-solving, troubleshooting and negotiation skills.
The ability to manage competing priorities, multitask and make sound decisions in a fast-paced environment.
Working knowledge of customer service software, databases and tools; experience with Shopify is an asset.
Technologically savvy with proficiency in Microsoft Office, particularly Outlook, Word and Excel.
Experience in the agriculture industry is an asset.
Fluency in both English and French is considered an asset.

Why work with us:

Canadian Family-Owned and Operated Company
Competitive wages
Extended health and dental benefits
RRSP matching program
Profit sharing bonus
Donation matching program
Professional development opportunities
Store discount at Valley Feeds
Be part of a company that values integrity, innovation, and giving back.

Living our values:

We’re a family-owned business that values its people and the communities we serve. We are committed to providing a supportive and respectful workplace, offering competitive compensation and benefits, and investing in our employees’ success. Whether through our work with customers, our support of employees, or our community involvement, we strive to live our values every day.

Passion: Serving customers innovatively and well.
Humble Confidence: Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.
Integrity: Consistently honest while honouring commitments with our customers, co-workers and suppliers.
Professional: Committed to excellence in the way we lead, serve and relate.
Caring: With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others’ challenges and joy in witnessing their success.

All interested applicants are asked to apply with a copy of their resume. We thank all applicants for their interest however, only candidates considered for the position will be contacted for an interview.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead, coach, and develop the Customer Service team while setting objectives, expectations, and consistent operating procedures. Support daily customer service activities, improve customer experience and departmental efficiency, and use operational data and feedback to guide improvements.

Requirements

Candidates should have at least five years of direct customer service experience and at least three years leading, coaching, and mentoring a team. Post-secondary education in Business Administration or a related field is preferred, along with strong communication, problem-solving, prioritization, and technology skills; agriculture experience and Shopify knowledge are assets.

Skills

Customer Service Leadership
Team Coaching and Development
Process Improvement
Performance Management
Customer Issue Resolution
KPI Monitoring
Problem-Solving
Troubleshooting
Negotiation
Prioritization
Written and Verbal Communication
Microsoft Office
Customer Service Software
Order Processing

Benefits

Extended Health Benefits
Dental Benefits
RRSP Matching
Profit-Sharing Bonus
Donation Matching
Professional Development Opportunities
Employee Store Discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Team Leadership
Coaching
Mentoring
Performance Expectations
Continuous Improvement
Process Documentation
Workflow Management
Customer Orders
Customer Inquiries
Escalated Customer Concerns
Customer Feedback
Key Performance Indicators
Phone-Based Marketing
Sales Campaigns
Agriculture
Animal Health
Livestock
Shopify
Microsoft Office
Outlook
Word
Excel
Customer Service Software
Databases
Order Processing

Report this job

Work requirements

Jobs in Canada