Customs - Data Entry - Release Agent

A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting - expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation.

Position Summary 

This entry level position is primarily responsible for receiving, reviewing and entering customs documents. The incumbent processes shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members based on instructions and standard operating procedures.

Key Responsibilities

• Receive documents via email, fax and mail.  Review documents for completeness (e.g. date, description, value) ensuring that all necessary documents have been received for processing.  Determine account number, ETA and apply bar code to billing sheet.  Enter required information into database system
• Contact clients, branches or other brokers if additional documents or information is required.
• Respond to calls and questions from internal and external sources.  Trace shipments and set up pre-arrivals at Customs
• Perform other duties such as sorting, matching and stapling documents, printing, faxing, filing, scanning and other functions as assigned

Education and Experience

• High School Diploma or Equivalent Experience
• No experience required

Competencies, Working Skills & Attributes

• Fast and accurate keyboarding skills (min. 8000 keystrokes per hour with 97% accuracy)
• Clear and effective verbal and written communication skills; must be able to speak and write fluently in English.  Must also be fluent in French if position is located in Quebec.
• High attention to detail
• Able to operate standard business machines
• Able to perform basic mathematical calculations

Working Conditions, Mental Effort & Physical Requirements

• Accuracy is required when entering appropriate data, adding figures and reconciling documents
• Concentration is required in balancing several tasks at one time and viewing computer screen
• Repetitive keyboarding / mousing; generally more than 6 hours per day
• Sitting at desk for prolonged periods of time (up to 1/2 hour - 1 hour at a time) for more than 6 hours per day
• Lifting batches of entries and mail (generally less than 10 lbs)
• Clean, non-hazardous office environment

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.