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Added 12 mins ago
AC
Assistant(e) Administratif(ve) | Admin Assistant
Aston Carter
Saint-Eustache, QC
- $31 to $35 CAD / hour
- Contract
The Claims Administrator serves as a key liaison between the Warranty team, clients, and the Technical Material Analysis Center (TMAC). This role is responsible for validating, processing,…
Added 13 mins ago
IT Support Technician
R W Tomlinson
Ottawa, ON
Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, or ITIL 4 Foundation.
Added 28 mins ago
DG
Portfolio Specialist, Operations, 12-Month Contract
DLL Group
Burlington, ON
- Full-time
As a Portfolio Services Administrator, you can expect to work collaboratively with a team of about 4 colleagues on General Ledger (GL) fund management and various reports. You will be…
Added 28 mins ago
D
Dental Administrator - Orleans Family Dentistry
dentalcorp
Orleans, ON
- Full-time
The wage for this Dental Administrator position is $25-$30/hour depending on skills, experience, and location.
Added 1 hour ago
Accounting Technician
Téléfilm Canada | Telefilm Canada
Montreal, QC
Participate in the full cycle of accounts payable and accounts receivable (Telefilm (TFC) and Canada Media Fund Program Administrator (CMFPA) including payments and deposits.
Added 1 hour ago
C
Enterprise Performance Management Lead System Administrator
Couche-Tard
Laval, QC
- Full-time
As EPM Lead System Administrator, you will be responsible for the day-to-day administration, maintenance, and optimization of the enterprise performance management platform. You will ensure…
Added 2 hours ago
UO
HR Administrator (Fixed Term - 2 Yrs) Full-Time or 0.8 FTE - Job Opportunities - University of Cambridge
University of Cambridge Museums
Cambridge, ON
- Full-time
HR Administrator (Fixed Term - 2 Yrs) Full-Time or 0.8 FTE
Added 2 hours ago
YR
English as a Second Language (ESL)/LINC/Citizenship Instruction Instructor - Supply 2026/2027
York Region District School Board
Vaughan, ON
- Contract
If you are an internal YRDSB employee, please be sure to include all of your previous teaching experiences in your application as well as two (2) references one of which must be a YRDSB…
Added 2 hours ago
P
System Administrator
Programmers.io
ON · Ontario, Canada
- Full-time
Programmers.io is currently looking for an "IBM i System Administrator"
Added 2 hours ago
CC
Operations Administrator
Cannapiece Corp
Pickering, ON
- Up to $45,000 CAD / year
The Operations Administrator is a detail-oriented, highly-organized individual who supports our cannabis manufacturing facility. Reporting to the Planning Operations Manager, the primary…
Added 3 hours ago
G
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Finance functional owners, Business Technology, Technology, an application management service providers to intake, prioritize, test, deploy, and stabilize…
Added 3 hours ago
V
Windows Server Administrator
VySystems
Toronto, ON
- Contract
Coordinate application testing, validation, and issue remediation activities following server upgrades. Troubleshoot complex operating system, application, and infrastructure-related issues…
Added 3 hours ago
SH
Manager Security Team - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Designation as a Certified Healthcare Protection Administrator by IAHSS or Certified Protection Professional by ASIS preferred.
Added 3 hours ago
CK
Enterprise Performance Management Lead System Administrator
Circle K
Laval, QC
- Full-time
As EPM Lead System Administrator, you will be responsible for the day-to-day administration, maintenance, and optimization of the enterprise performance management platform. You will ensure…
Added 3 hours ago
Executive Administrator - Corporate Affairs
Hydro One Networks Inc
Toronto, ON
Added 4 hours ago
KG
Salesforce Senior Developer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Proven experience of application design and development experience
Added 4 hours ago
TI
Middleware Administrator
Tekgence Inc
Toronto, ON
- Contract
Extensive experience (7+ years) as a Middleware Administrator, with a strong focus on IHS and WAS.
Added 4 hours ago
C
Part-Time Venue Administrator
Cineplex
Mississauga, ON · Square One The Rec Room
- Part-time
…an exceptional experience to each and every guest. The Venue Administrator provides administrative support to ensure the daily operations of the venue in addition to attending to guest…
Added 4 hours ago
SP
Residential Administrator
Sifton Properties Limited
London, ON
- Full-time
The Residential Administrator is a key member of Sifton’s customer service team providing administrative support and coordination between leasing and tenant account management; from the…
Added 4 hours ago
TC
Supervisor of Nursing and Personal Care I
The Corporation of the County of Lambton
Petrolia, ON
- Full-time
Address performance concerns, attendance management, and progressive discipline in collaboration with the Director of Nursing and Personal Care (DONPC) and Administrator.
Added 5 hours ago
Manager Security Team - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Designation as a Certified Healthcare Protection Administrator by IAHSS or Certified Protection Professional by ASIS preferred.
Added 6 hours ago
IS Product Support Specialist II
Farrow
North Dumfries, ON
…user experience. The role is responsible for troubleshooting application, access, authentication, Microsoft 365, VPN, and system-related issues; supporting user onboarding and access…
Added 7 hours ago
W
Senior Plant 3D Administrator
Wood
Calgary, AB
- Full-time
Wood is recruiting for a Senior Plant 3D Administrator to join its Projects business in Calgary, Alberta, supporting digital engineering and project delivery through Plant 3D…
Added 11 hours ago
LC
Strategic Analytics Consultant
Langara College
Canada
- Full-time
Added 11 hours ago
LC
Strategic Analytic Coordinator
Langara College
Canada
- Full-time

Farrow

IS Product Support Specialist II

North Dumfries, ON, Canada

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Job details

Experience: Minimum 5 years of experience in Helpdesk, IT Support, IT Operations, Systems Administration, or a similar role.
Posting language: English
Posted: Oct 5, 2026

Original job description

A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting - expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation.

Position Summary

The IS/Product Support Specialist II provides Level 1 and Level 2 support for internal information systems and business applications, ensuring reliable access, performance, and user experience. The role is responsible for troubleshooting application, access, authentication, Microsoft 365, VPN, and system-related issues; supporting user onboarding and access management; maintaining support documentation; and collaborating with internal teams and vendors to resolve incidents and service requests as well as supporting all release management activities.

In addition, the position supports day-to-day operations through basic windows and Linux administration, system monitoring, operational maintenance, and process improvement initiatives. The incumbent assists with user and permission management, investigates operational alerts and application issues, and identifies opportunities to automate routine administrative tasks using scripting tools where appropriate. This role is ideal for an experienced support professional with a strong operational mindset who is comfortable working in both Microsoft o365 and Linux environments and interested in developing their technical and automation skills.

Key Responsibilities

Helpdesk & User Support

Provide Level 1 and Level 2 technical support for internal users.
Troubleshoot issues related to:
- Business applications
- User accounts and permissions
- Authentication and access
- Microsoft 365
- VPN and remote access
- Linux and Windows environments
- General system and connectivity issues
Investigate incidents and service requests and escalate more complex issues when required.
Support user onboarding, offboarding, and internal role changes.
Maintain clear records of incidents, requests, resolutions, and recurring issues.
Create and maintain basic support documentation and knowledge-base articles.
Communicate effectively with both technical and non-technical users.

Linux & Systems Administration

Perform basic Linux system administration and troubleshooting.
Work with Linux command-line tools to investigate system and application issues.
Review logs, services, system status, disk usage, processes, and other basic system information.
Assist with user and permission management in Linux environments.
Strong knowledge of SFTP and secure file transfer practices
Support routine operational and maintenance activities.
Escalate infrastructure or application issues when deeper technical expertise is required.

The incumbent is not expected to be a senior Linux administrator but should be comfortable working in a Linux environment and willing to develop their skills.

IT Operations & Administration

Monitor applications, services, scheduled processes, and operational alerts.
Investigate failed jobs, application errors, service interruptions, and access-related issues.
Assist with general system administration and operational maintenance.
Coordinate with internal IT teams, application teams, and external vendors when required.
Help maintain operational documentation and standard procedures.
Participate in access management, security, compliance, and audit-related activities where appropriate.

Automation & Process Improvement

Identify repetitive support and administrative activities that could be simplified or automated.
Use basic scripting where appropriate to improve efficiency.
PowerShell experience or familiarity is considered an asset.
Assist with automation of tasks such as:
- User administration
- Account provisioning
- Permission management
- Reporting
- Log collection
- System checks
- Routine administrative activities
Help improve existing support and operational processes.

The incumbent is not expected to be a software developer. The focus is on using scripting and automation to support IT administration and operations.

Education and Experience

Minimum 5 years of experience in Helpdesk, IT Support, IT Operations, Systems Administration, or a similar role.
Diploma or degree in Information Technology, Computer Systems, Computer Science, or a related field, or equivalent practical experience.
Experience supporting Microsoft 365 or similar enterprise productivity tools.
Experience is helpful, but not required, in the following areas:
- Microsoft Entra ID
- Microsoft Azure
- Active Directory
- PowerShell
- Microsoft Intune
- Identity and Access Management
- Microsoft Graph
- REST APIs
- Git or version control
- Monitoring and alerting tools
- Log management
- Cloud platforms
- Security tools
- Virtualization
- Basic scripting or automation

Competencies, Working Skills & Attributes

Strong troubleshooting and problem-solving skills.
Basic understanding of user accounts, permissions, authentication, and access management.
Comfortable working with Linux systems and command-line tools.
Basic understanding of networking concepts such as TCP/IP, DNS, VPNs, and connectivity troubleshooting.
Ability to review logs and error messages when investigating technical issues.
Good communication and documentation skills.
Willingness to learn new technologies and take on additional technical responsibilities.
Strong Interpersonal skills, able to work independently as well as part of a team, as needed

Working Conditions, Mental Effort & Physical Requirements

Must work under deadlines and related stresses in a timely and efficient manner
Must be able to professionally handle various personnel and other situations as they arise
Ability to sit for extended periods of time
Ability to focus on computer screen for long periods of time
Must be able to participate in afterhours and holiday support rotation

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.

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More about this job

Responsibilities

The IS Product Support Specialist II provides Level 1 and Level 2 technical support for internal business applications and information systems. The role involves managing user access, performing basic Linux and Windows administration, and identifying opportunities for process automation.

Requirements

Candidates must have at least 5 years of experience in IT support or systems administration and a relevant diploma or degree. Proficiency in Microsoft 365 and comfort working within Linux environments are essential for this position.

Skills

Technical support
Linux administration
Windows administration
Microsoft 365
VPN
System monitoring
Troubleshooting
Access management
Scripting
PowerShell
Network connectivity
Incident management
Documentation
SFTP
Identity management

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk
IT Support
Systems Administration
Microsoft 365
Linux
Windows
VPN
PowerShell
Automation
Identity and Access Management
Microsoft Entra ID
Azure Active Directory
Microsoft Intune
Microsoft Graph
REST APIs
Git
SFTP
TCP/IP
DNS
Log management
Virtualization
Incident management
Service requests
Release management
Operational maintenance
Compliance
Audit
Cross-border customs brokerage
Logistics
Information Technology

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