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Added 1 min ago
CQ
Marketing & Campaign Specialist
Canadian Queer Chamber of Commerce (CQCC)
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
…partner linking 2SLGBTQI+ businesses in Canada to the wider business community. The CQCC fosters economic growth by supporting and nurturing 2SLGBTQI+ businesses, entrepreneurs, students…
Added 1 min ago
CG
Superintendent, TSF, Dewatering and Infrastructure
Centerra Gold Inc.
Fort St. James, BC
- Full-time
…our operations, promoting the highest standards of ethical business conduct of our employees, officers, and…
Added 1 min ago
A
Intermediate Geotechnical Engineer
AtkinsRéalis
Calgary, AB
- Full-time
Contribute to the preparation of project proposals and cost estimates and participate in securing new business opportunities or expanding existing projects.
Added 1 min ago
BL
Director of Operations and Human Resources
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
We are currently seeking an experienced Director of Operations and Human Resources to oversee the day-to-day business operations and growth of the Firm and work closely with the Partners,…
Added 1 min ago
LT
Shipper/Receiver
LMI Technologies
Burnaby, BC
- Full-time
Technical Proficiency: Proficiency with computers and common business tools (e.g., email, spreadsheets) and ability to learn/operate ERP/WMS systems (NetSuite/RF-Smart preferred).
Added 1 min ago
NG
Underground Supply Chain Logistics Coordinator
New Gold Inc.
Emo, ON
- Full-time
Deliver efficient and timely services to customers and collaborating departments to meet or exceed business requirements
Added 1 min ago
L
Assistant Manager, Galeries de la Capitale
L'Équipeur
Quebec, QC
- Full-time
Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Added 1 min ago
A
Talent Acquisition Partner
Altis
Brampton, ON
- $70,000 to $90,000 CAD / year
- Full-time
…stakeholders to deliver full-cycle recruitment solutions that support business growth and workforce planning…
Added 1 min ago
U
Customer Insights Project Coordinator
UNIQLO
Toronto, ON · Greater Toronto Area, Canada
- $84,000 to $92,000 CAD / year
- Full-time
…interpreting customer feedback using advanced internal tracking systems. By identifying key trends and opportunities from both customer and staff input, the Coordinator produces impactful…
Added 1 min ago
LC
Senior Analyst, Transport Business Development
Loblaw Companies Limited
Brampton, ON
- Full-time
This role is well suited to a highly analytical and systems-oriented professional who enjoys investigating complex problems, working with large data sets, and translating findings into…
Added 1 min ago
JC
Chief Financial Officer (CFO)
JDass Corp
Maple, ON
- Full-time
…that’s delivered year over year growth since our first year of business. This a culture of winning. At J Dass we breed…
Added 1 min ago
PC
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Vancouver, BC
- Full-time
Design and implement data models within Azure Data Lake, leveraging Medallion Architecture and building complex business logic into scalable, efficient transformations
Added 1 min ago
T
Customer Service Professional
TEKsystems
Toronto, ON
- $21 to $23 CAD / hour
- Contract
Navigate multiple systems and source documents to locate accurate information.
Added 1 min ago
AI
Senior QA Analyst – Accessibility & Mobile Testing
Apptoza Inc.
Toronto, ON
- Temporary
Work closely with developers, Business Analysts, Product Owners, UX/UI teams, and Accessibility specialists to investigate and resolve defects.
Added 1 min ago
LS
Key Account Manager
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…access, and appropriate utilization within targeted health systems, hospitals, infusion clinics, and other key…
Added 1 min ago
VB
Regional Accountant
Vaco by Highspring
AB · Edmonton, AB
- $75,000 to $95,000 CAD / year
- Full-time
Post-secondary degree or diploma in business, finance, or accounting
Added 1 min ago
EN
Civil Engineers (Evergreen Talent Pool)
ENGIE North America Inc.
Markham, ON
- Full-time
…generating stations, industrial facilities, transportation systems, or transmission and distribution projects, we invite you to join our talent…
Added 1 min ago
MC
Senior Trainer, Instructional Design & Training (35927)
Myticas Consulting
Ottawa, ON
- Full-time
Reporting to the GTM PMO & Business Operations Head, the successful candidate will have responsibility for the full training deliverable lifecycle, including Business Support Systems (BSS),…
Added 1 min ago
S
Senior Cyber Security Specialist
Sobeys
Stellarton, NS
- Full-time
Parse/normalize diverse log sources (POS systems, payment gateways, e‑commerce platforms, cloud services, and network devices) to ensure consistent, log data.
Added 1 min ago
MR
Director, Total Rewards
Meridia Recruitment Solutions, a KBRS Company
Saint John, NB
- Full-time
…programs for the Ocean Capital Group of Companies, to meet the business needs and all legal requirements. Our Total Rewards practices includes Compensation modeling, Benefits Administration…
Added 1 min ago
QC
Quality Assurance Engineer
Quarry Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Analyze business and technical requirements, identify test scenarios, assess test coverage, and highlight requirement or design gaps early in the delivery lifecycle.
Added 1 min ago
TW
Associate Franchise Operations Manager (Quebec)
The Wendy's Company
Quebec, QC
- $85,000 to $145,000 CAD / year
- Full-time
…of insight to align objectives with franchisees and achieve business goals. Builds actionable “battle plans & lead profitability roadmaps” that are aligned with the franchisee and drive…
Added 3 mins ago
AI Engineer Sr
Dayforce
Canada
…Retrieval-Augmented Generation (RAG) into tool using agents, multi-agent systems, and autonomous business workflows, evaluating only the final response is no longer…
Added 3 mins ago
Learning & Development Coordinator
Manitoba Blue Cross
Winnipeg, MB
…initiatives by coordinating training activities, maintaining learning systems and records, and providing operational and administrative support for corporate learning programs. Working…
Added 3 mins ago
IE
Director of Finance
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Ottawa, ON
- Full-time
Develop and implement the financial strategy aligned with the company's overall business objectives.

Farrow

IS Product Support Specialist II

North Dumfries, ON, Canada

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Job details

Experience: Minimum 5 years of experience in Helpdesk, IT Support, IT Operations, Systems Administration, or a similar role.
Posting language: English
Posted: Oct 5, 2026

Original job description

A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting - expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation.

Position Summary

The IS/Product Support Specialist II provides Level 1 and Level 2 support for internal information systems and business applications, ensuring reliable access, performance, and user experience. The role is responsible for troubleshooting application, access, authentication, Microsoft 365, VPN, and system-related issues; supporting user onboarding and access management; maintaining support documentation; and collaborating with internal teams and vendors to resolve incidents and service requests as well as supporting all release management activities.

In addition, the position supports day-to-day operations through basic windows and Linux administration, system monitoring, operational maintenance, and process improvement initiatives. The incumbent assists with user and permission management, investigates operational alerts and application issues, and identifies opportunities to automate routine administrative tasks using scripting tools where appropriate. This role is ideal for an experienced support professional with a strong operational mindset who is comfortable working in both Microsoft o365 and Linux environments and interested in developing their technical and automation skills.

Key Responsibilities

Helpdesk & User Support

Provide Level 1 and Level 2 technical support for internal users.
Troubleshoot issues related to:
- Business applications
- User accounts and permissions
- Authentication and access
- Microsoft 365
- VPN and remote access
- Linux and Windows environments
- General system and connectivity issues
Investigate incidents and service requests and escalate more complex issues when required.
Support user onboarding, offboarding, and internal role changes.
Maintain clear records of incidents, requests, resolutions, and recurring issues.
Create and maintain basic support documentation and knowledge-base articles.
Communicate effectively with both technical and non-technical users.

Linux & Systems Administration

Perform basic Linux system administration and troubleshooting.
Work with Linux command-line tools to investigate system and application issues.
Review logs, services, system status, disk usage, processes, and other basic system information.
Assist with user and permission management in Linux environments.
Strong knowledge of SFTP and secure file transfer practices
Support routine operational and maintenance activities.
Escalate infrastructure or application issues when deeper technical expertise is required.

The incumbent is not expected to be a senior Linux administrator but should be comfortable working in a Linux environment and willing to develop their skills.

IT Operations & Administration

Monitor applications, services, scheduled processes, and operational alerts.
Investigate failed jobs, application errors, service interruptions, and access-related issues.
Assist with general system administration and operational maintenance.
Coordinate with internal IT teams, application teams, and external vendors when required.
Help maintain operational documentation and standard procedures.
Participate in access management, security, compliance, and audit-related activities where appropriate.

Automation & Process Improvement

Identify repetitive support and administrative activities that could be simplified or automated.
Use basic scripting where appropriate to improve efficiency.
PowerShell experience or familiarity is considered an asset.
Assist with automation of tasks such as:
- User administration
- Account provisioning
- Permission management
- Reporting
- Log collection
- System checks
- Routine administrative activities
Help improve existing support and operational processes.

The incumbent is not expected to be a software developer. The focus is on using scripting and automation to support IT administration and operations.

Education and Experience

Minimum 5 years of experience in Helpdesk, IT Support, IT Operations, Systems Administration, or a similar role.
Diploma or degree in Information Technology, Computer Systems, Computer Science, or a related field, or equivalent practical experience.
Experience supporting Microsoft 365 or similar enterprise productivity tools.
Experience is helpful, but not required, in the following areas:
- Microsoft Entra ID
- Microsoft Azure
- Active Directory
- PowerShell
- Microsoft Intune
- Identity and Access Management
- Microsoft Graph
- REST APIs
- Git or version control
- Monitoring and alerting tools
- Log management
- Cloud platforms
- Security tools
- Virtualization
- Basic scripting or automation

Competencies, Working Skills & Attributes

Strong troubleshooting and problem-solving skills.
Basic understanding of user accounts, permissions, authentication, and access management.
Comfortable working with Linux systems and command-line tools.
Basic understanding of networking concepts such as TCP/IP, DNS, VPNs, and connectivity troubleshooting.
Ability to review logs and error messages when investigating technical issues.
Good communication and documentation skills.
Willingness to learn new technologies and take on additional technical responsibilities.
Strong Interpersonal skills, able to work independently as well as part of a team, as needed

Working Conditions, Mental Effort & Physical Requirements

Must work under deadlines and related stresses in a timely and efficient manner
Must be able to professionally handle various personnel and other situations as they arise
Ability to sit for extended periods of time
Ability to focus on computer screen for long periods of time
Must be able to participate in afterhours and holiday support rotation

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.

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More about this job

Responsibilities

The IS Product Support Specialist II provides Level 1 and Level 2 technical support for internal business applications and information systems. The role involves managing user access, performing basic Linux and Windows administration, and identifying opportunities for process automation.

Requirements

Candidates must have at least 5 years of experience in IT support or systems administration and a relevant diploma or degree. Proficiency in Microsoft 365 and comfort working within Linux environments are essential for this position.

Skills

Technical support
Linux administration
Windows administration
Microsoft 365
VPN
System monitoring
Troubleshooting
Access management
Scripting
PowerShell
Network connectivity
Incident management
Documentation
SFTP
Identity management

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk
IT Support
Systems Administration
Microsoft 365
Linux
Windows
VPN
PowerShell
Automation
Identity and Access Management
Microsoft Entra ID
Azure Active Directory
Microsoft Intune
Microsoft Graph
REST APIs
Git
SFTP
TCP/IP
DNS
Log management
Virtualization
Incident management
Service requests
Release management
Operational maintenance
Compliance
Audit
Cross-border customs brokerage
Logistics
Information Technology

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