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Added 20 mins ago
Principal Data Scientist
Region of Waterloo
Waterloo, ON
…machine learning algorithms, statistical and AI models, and automation and process improvement initiatives to support innovation, improve service delivery, and inform business planning and…
Added 20 mins ago
A
Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
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Added 49 mins ago
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TOR Properties - Senior Accountant
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Own the Books. Shape the Process. | Senior Accountant (Hybrid) – Edmonton, AB
Added 1 hour ago
MH
Financial Specialist
Milton Hydro Distribution Inc.
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- Full-time
Develop reporting packages and presentation materials for senior management and support finance initiatives that improve reporting accuracy, efficiency, and automation;
Added 1 hour ago
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Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 1 hour ago
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Senior Machine Learning Operations Developer, Inference, AI/ML Platform
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- Full-time
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Added 1 hour ago
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Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Toronto, ON
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 1 hour ago
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Senior Machine Learning Operations Developer, Inference, AI/ML Platform
Autodesk
Montreal, QC
- Full-time
Autodesk, a global leader in 3D design, engineering, manufacturing, and entertainment software, is seeking a skilled Senior MLOps Developer to join our AI/ML Platform team. This role is…
Added 1 hour ago
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Senior .NET Azure Developer
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- Full-time
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Added 1 hour ago
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Added 2 hours ago
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RQ11645 – Software Developer – Full Stack – Senior
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RQ11431 - Specialized IT Consultant – Senior
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RQ11431 - Specialized IT Consultant – Senior
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Associate Director - Halifax
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Associate Director - Halifax
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Associate Director - Halifax
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Added 2 hours ago
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Senior Incident and Problem Manager
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- $115,000 to $125,000 CAD / year
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We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 2 hours ago
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Senior ServiceNow Developer
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Farrow

IS Product Support Specialist II

North Dumfries, ON, Canada

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Job details

Experience: Minimum 5 years of experience in Helpdesk, IT Support, IT Operations, Systems Administration, or a similar role.
Posting language: English
Posted: Oct 5, 2026

Original job description

A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting - expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation.

Position Summary

The IS/Product Support Specialist II provides Level 1 and Level 2 support for internal information systems and business applications, ensuring reliable access, performance, and user experience. The role is responsible for troubleshooting application, access, authentication, Microsoft 365, VPN, and system-related issues; supporting user onboarding and access management; maintaining support documentation; and collaborating with internal teams and vendors to resolve incidents and service requests as well as supporting all release management activities.

In addition, the position supports day-to-day operations through basic windows and Linux administration, system monitoring, operational maintenance, and process improvement initiatives. The incumbent assists with user and permission management, investigates operational alerts and application issues, and identifies opportunities to automate routine administrative tasks using scripting tools where appropriate. This role is ideal for an experienced support professional with a strong operational mindset who is comfortable working in both Microsoft o365 and Linux environments and interested in developing their technical and automation skills.

Key Responsibilities

Helpdesk & User Support

Provide Level 1 and Level 2 technical support for internal users.
Troubleshoot issues related to:
- Business applications
- User accounts and permissions
- Authentication and access
- Microsoft 365
- VPN and remote access
- Linux and Windows environments
- General system and connectivity issues
Investigate incidents and service requests and escalate more complex issues when required.
Support user onboarding, offboarding, and internal role changes.
Maintain clear records of incidents, requests, resolutions, and recurring issues.
Create and maintain basic support documentation and knowledge-base articles.
Communicate effectively with both technical and non-technical users.

Linux & Systems Administration

Perform basic Linux system administration and troubleshooting.
Work with Linux command-line tools to investigate system and application issues.
Review logs, services, system status, disk usage, processes, and other basic system information.
Assist with user and permission management in Linux environments.
Strong knowledge of SFTP and secure file transfer practices
Support routine operational and maintenance activities.
Escalate infrastructure or application issues when deeper technical expertise is required.

The incumbent is not expected to be a senior Linux administrator but should be comfortable working in a Linux environment and willing to develop their skills.

IT Operations & Administration

Monitor applications, services, scheduled processes, and operational alerts.
Investigate failed jobs, application errors, service interruptions, and access-related issues.
Assist with general system administration and operational maintenance.
Coordinate with internal IT teams, application teams, and external vendors when required.
Help maintain operational documentation and standard procedures.
Participate in access management, security, compliance, and audit-related activities where appropriate.

Automation & Process Improvement

Identify repetitive support and administrative activities that could be simplified or automated.
Use basic scripting where appropriate to improve efficiency.
PowerShell experience or familiarity is considered an asset.
Assist with automation of tasks such as:
- User administration
- Account provisioning
- Permission management
- Reporting
- Log collection
- System checks
- Routine administrative activities
Help improve existing support and operational processes.

The incumbent is not expected to be a software developer. The focus is on using scripting and automation to support IT administration and operations.

Education and Experience

Minimum 5 years of experience in Helpdesk, IT Support, IT Operations, Systems Administration, or a similar role.
Diploma or degree in Information Technology, Computer Systems, Computer Science, or a related field, or equivalent practical experience.
Experience supporting Microsoft 365 or similar enterprise productivity tools.
Experience is helpful, but not required, in the following areas:
- Microsoft Entra ID
- Microsoft Azure
- Active Directory
- PowerShell
- Microsoft Intune
- Identity and Access Management
- Microsoft Graph
- REST APIs
- Git or version control
- Monitoring and alerting tools
- Log management
- Cloud platforms
- Security tools
- Virtualization
- Basic scripting or automation

Competencies, Working Skills & Attributes

Strong troubleshooting and problem-solving skills.
Basic understanding of user accounts, permissions, authentication, and access management.
Comfortable working with Linux systems and command-line tools.
Basic understanding of networking concepts such as TCP/IP, DNS, VPNs, and connectivity troubleshooting.
Ability to review logs and error messages when investigating technical issues.
Good communication and documentation skills.
Willingness to learn new technologies and take on additional technical responsibilities.
Strong Interpersonal skills, able to work independently as well as part of a team, as needed

Working Conditions, Mental Effort & Physical Requirements

Must work under deadlines and related stresses in a timely and efficient manner
Must be able to professionally handle various personnel and other situations as they arise
Ability to sit for extended periods of time
Ability to focus on computer screen for long periods of time
Must be able to participate in afterhours and holiday support rotation

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.

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More about this job

Responsibilities

The IS Product Support Specialist II provides Level 1 and Level 2 technical support for internal business applications and information systems. The role involves managing user access, performing basic Linux and Windows administration, and identifying opportunities for process automation.

Requirements

Candidates must have at least 5 years of experience in IT support or systems administration and a relevant diploma or degree. Proficiency in Microsoft 365 and comfort working within Linux environments are essential for this position.

Skills

Technical support
Linux administration
Windows administration
Microsoft 365
VPN
System monitoring
Troubleshooting
Access management
Scripting
PowerShell
Network connectivity
Incident management
Documentation
SFTP
Identity management

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk
IT Support
Systems Administration
Microsoft 365
Linux
Windows
VPN
PowerShell
Automation
Identity and Access Management
Microsoft Entra ID
Azure Active Directory
Microsoft Intune
Microsoft Graph
REST APIs
Git
SFTP
TCP/IP
DNS
Log management
Virtualization
Incident management
Service requests
Release management
Operational maintenance
Compliance
Audit
Cross-border customs brokerage
Logistics
Information Technology

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