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Added 5 days ago
Security Systems Technical Specialist Level 1
New Age Group
Concord, ON
Full-time
Security Systems Technical Specialist Level 1 – Security Systems & Technology Integration
Added 10 days ago
Bilingual Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Proactively identify project-level risks and implement approved risk response plans.
Added 21 days ago
Safety Specialist
Canadian Nuclear Laboratories
Pinawa, MB
Full-time
Must possess a working-level knowledge of hazards presented by industrial work environments, including process systems and components, machine tools and heavy equipment.
Added 2 days ago
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
Internship
Must be eligible for a Reliability-level Government Security Clearance
Added 24 days ago
Senior Developer, Dynamics & Power Platform
World Wildlife Fund Canada
Toronto, ON
$82,000 to $88,000 CAD / year
Full-time
The Senior Developer, Dynamics & Power Platform (internally known as Senior Specialist, Dynamics & Power Platforms), implements and troubleshoots systems enhancements, customizations, and…
Added 2 days ago
Physics Resource - Specialist
Calian in Space & Technology
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
Calian is seeking a Physics Resource – Specialist to support Defence Research and Development Canada (DRDC). The role supports modelling and simulation research by characterizing physical…
Added 1 day ago
IT System Specialist – SAP Payroll and Time
Aliant Resources
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Contract
Responsible to provide technical, and functional expertise and solutions in areas of technology, processes, and operating procedures for SAP Payroll and Time Management. Responsible for the…
Added 2 days ago
Underwriting Training and Development Specialist
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Winnipeg, MB · London, ON · Toronto, ON · Regina, SK
The Underwriting Training and Development Specialist is responsible for designing, implementing, and managing underwriting training programs to enhance the knowledge, skills, and…
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Physics Resource - Specialist
Calian IT & Cyber Solutions
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Calian is seeking a Physics Resource - Specialist to support Defence Research and Development Canada (DRDC). The role supports modelling and simulation research by characterizing physical…
Added 3 months ago
Quality Specialist
Tetra Tech
Pickering, ON
Full-time
We are currently seeking an Engineering Quality Specialist supports the organization's Quality Management System (QMS) and supports the Human Performance Program for engineering and…
Added 2 days ago
Technical Support Specialist
INKAS® Group
Toronto, ON · Greater Toronto Area, Canada
$75,000 to $100,000 CAD / year
Full-time
We are seeking a highly skilled Technical Support Specialist to operate at the core of our production support function. This role is responsible for owning complex incidents, ensuring…
Added 2 days ago
Physics Resource - Specialist
Calian Group
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Added 2 days ago
Senior Privacy, Security & AI Governance Consultant
CGI
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Provide oversight and guidance regarding administrative, technical and physical security controls.
Added 2 days ago
Engineering Lab Specialist
Ontario Tech University
Oshawa, ON
Full-time
Salary Range: Level 9 - Starting Salary, Step 1 $90,525
Added 2 days ago
Business Analyst
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
…technology solution. This position provides both business and technical expertise to develop overall strategies for sustaining a strategic application system, Planon. Planon is a single…
Added 2 days ago
Normet Technical Specialist - North America
Normet Group
Sudbury, ON · Lively, ON
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Provides feedback to factories to enable improvements to the equipment or its operation, through both technical feedback systems and factory level network
Added 3 days ago
Business Analyst
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
$8,087.08 to $12,117.08 CAD / month
Full-time
…technology solution. This position provides both business and technical expertise to develop overall strategies for sustaining a strategic application system, Planon. Planon is a single…
Added 3 days ago
Facilities Management Senior Specialist - Canada
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The Facilities Management Sr. Specialist provides area-level oversight and governance for facilities service delivery across the assigned portfolio, ensuring consistent, compliant, and…
Added 3 days ago
Project Cost Controller
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This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the…
Added 3 days ago
Satellite Control Technician
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Montreal, QC
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…critical role in the operation and maintenance of satellite systems. This position involves operating telemetry, tracking, and command systems in a real-time environment, monitoring…
Added 2 months ago
Engineering Lab Specialist
ontariotechu
Oshawa, ON
Salary Range: Level 9 - Starting Salary, Step 1 $90,525
Added 2 days ago
Supervisor, Sales and Customer Loyalty
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Regina, SK
Full-time
Work with the Sales Operations Specialist to ensure lead assignments, sales activity, customer follow-up, and related information are accurately recorded and tracked in the appropriate…
Added 2 days ago
Senior Integrated Logistics Support (ILS) Engineer
LGM North America
Montreal, QC
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…trusted partner for designers and operators of major industrial systems (rail, aerospace, naval, energy), providing expertise in Reliability, Systems Engineering, Integrated Logistics…
Added 21 days ago
Senior Specialist UT Systems Engineer
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The Senior Specialist User Terminal Systems Engineer will provide technical expertise in the development of equipment, software and systems related to the development of LEO Lightspeed user…
Added 3 days ago
Technology Specialist Co-op/Internship (Winter 2027)
BCI
Victoria, BC · CA Victoria
Full-time
Provide first-level technical support to BCI employees through our Service Desk ticketing system, handling in-person visits, phone calls, and remote support sessions

Farrow

IS Product Support Specialist II

North Dumfries, ON, Canada

Apply by: Sep 27, 2026
Experience: Minimum 5 years of experience in Helpdesk, IT Support, IT Operations, Systems Administration, or a similar role.
Posting language: English
Posted: Aug 27, 2026

Apply About employer

Applications open in a new tab.

Original job description

A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting - expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation.

Position Summary

The IS/Product Support Specialist II provides Level 1 and Level 2 support for internal information systems and business applications, ensuring reliable access, performance, and user experience. The role is responsible for troubleshooting application, access, authentication, Microsoft 365, VPN, and system-related issues; supporting user onboarding and access management; maintaining support documentation; and collaborating with internal teams and vendors to resolve incidents and service requests as well as supporting all release management activities.

In addition, the position supports day-to-day operations through basic windows and Linux administration, system monitoring, operational maintenance, and process improvement initiatives. The incumbent assists with user and permission management, investigates operational alerts and application issues, and identifies opportunities to automate routine administrative tasks using scripting tools where appropriate. This role is ideal for an experienced support professional with a strong operational mindset who is comfortable working in both Microsoft o365 and Linux environments and interested in developing their technical and automation skills.

Key Responsibilities

Helpdesk & User Support

Provide Level 1 and Level 2 technical support for internal users.
Troubleshoot issues related to:
- Business applications
- User accounts and permissions
- Authentication and access
- Microsoft 365
- VPN and remote access
- Linux and Windows environments
- General system and connectivity issues
Investigate incidents and service requests and escalate more complex issues when required.
Support user onboarding, offboarding, and internal role changes.
Maintain clear records of incidents, requests, resolutions, and recurring issues.
Create and maintain basic support documentation and knowledge-base articles.
Communicate effectively with both technical and non-technical users.

Linux & Systems Administration

Perform basic Linux system administration and troubleshooting.
Work with Linux command-line tools to investigate system and application issues.
Review logs, services, system status, disk usage, processes, and other basic system information.
Assist with user and permission management in Linux environments.
Strong knowledge of SFTP and secure file transfer practices
Support routine operational and maintenance activities.
Escalate infrastructure or application issues when deeper technical expertise is required.

The incumbent is not expected to be a senior Linux administrator but should be comfortable working in a Linux environment and willing to develop their skills.

IT Operations & Administration

Monitor applications, services, scheduled processes, and operational alerts.
Investigate failed jobs, application errors, service interruptions, and access-related issues.
Assist with general system administration and operational maintenance.
Coordinate with internal IT teams, application teams, and external vendors when required.
Help maintain operational documentation and standard procedures.
Participate in access management, security, compliance, and audit-related activities where appropriate.

Automation & Process Improvement

Identify repetitive support and administrative activities that could be simplified or automated.
Use basic scripting where appropriate to improve efficiency.
PowerShell experience or familiarity is considered an asset.
Assist with automation of tasks such as:
- User administration
- Account provisioning
- Permission management
- Reporting
- Log collection
- System checks
- Routine administrative activities
Help improve existing support and operational processes.

The incumbent is not expected to be a software developer. The focus is on using scripting and automation to support IT administration and operations.

Education and Experience

Minimum 5 years of experience in Helpdesk, IT Support, IT Operations, Systems Administration, or a similar role.
Diploma or degree in Information Technology, Computer Systems, Computer Science, or a related field, or equivalent practical experience.
Experience supporting Microsoft 365 or similar enterprise productivity tools.
Experience is helpful, but not required, in the following areas:
- Microsoft Entra ID
- Microsoft Azure
- Active Directory
- PowerShell
- Microsoft Intune
- Identity and Access Management
- Microsoft Graph
- REST APIs
- Git or version control
- Monitoring and alerting tools
- Log management
- Cloud platforms
- Security tools
- Virtualization
- Basic scripting or automation

Competencies, Working Skills & Attributes

Strong troubleshooting and problem-solving skills.
Basic understanding of user accounts, permissions, authentication, and access management.
Comfortable working with Linux systems and command-line tools.
Basic understanding of networking concepts such as TCP/IP, DNS, VPNs, and connectivity troubleshooting.
Ability to review logs and error messages when investigating technical issues.
Good communication and documentation skills.
Willingness to learn new technologies and take on additional technical responsibilities.
Strong Interpersonal skills, able to work independently as well as part of a team, as needed

Working Conditions, Mental Effort & Physical Requirements

Must work under deadlines and related stresses in a timely and efficient manner
Must be able to professionally handle various personnel and other situations as they arise
Ability to sit for extended periods of time
Ability to focus on computer screen for long periods of time
Must be able to participate in afterhours and holiday support rotation

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.

Apply About employer

More about this job

Responsibilities

The IS Product Support Specialist II provides Level 1 and Level 2 technical support for internal business applications, systems, and user access. The role also involves performing basic Linux and Windows administration, monitoring system performance, and identifying opportunities for process automation.

Requirements

Candidates must have a minimum of 5 years of experience in IT support or systems administration and a degree or diploma in a related field. Proficiency in Microsoft 365 and comfort working within Linux environments are essential for this position.

Skills

Technical support
Linux administration
Windows administration
Microsoft 365
VPN
Troubleshooting
Access management
System monitoring
Scripting
PowerShell
Incident management
Documentation
Networking
TCP/IP
DNS
Identity management

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk
IT Support
Systems Administration
Microsoft 365
Linux
Windows
VPN
PowerShell
Microsoft Entra ID
Azure Active Directory
Microsoft Intune
Identity and Access Management
Microsoft Graph
REST APIs
Git
SFTP
TCP/IP
DNS
Automation
Log management
Virtualization
Incident management
Service requests
Release management
Compliance
Audit
Cross-border customs brokerage
Logistics
Information Technology
Computer Science

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