Manager - Customs Consulting

A wholly owned subsidiary of Kuehne+Nagel Group, and headquartered in Windsor, Ontario Canada, Farrow brings to the global trade industry over 115 years of expertise in cross-border customs brokerage, trade consulting, and integrated logistics services. Further to its beginnings in customs brokerage, Farrow offers trade consulting - expert advice on import/export and trade management, duty recovery and regulations compliance. With a strong network of locations across North America, Farrow manages over 500 employees with 15 offices and warehouses, including those of acquired company Link+ Corporation.

Position Summary 

This position is primarily responsible for managing the Trade Management Group to ensure efficient and effective service of all Trade Management Accounts. This position will identify staffing, resources and client requirements to maintain the highest level of quality for our clients. This position will also complete and / or assist with complex customs compliance processes in a timely and cost-effective manner. This may include providing consulting and advisory services to clients regarding HS classification, origin determination, valuation, appeals, AMPS, C-TPAT/PIP, duty drawbacks, etc. and other customs related duties as assigned.

Key Responsibilities (Supervisory/Materials/Information)

• Provide technical advisory services and document preparation for trade management accounts which includes, but is not limited to the following:  HS classification, FTA analysis, valuation assessments, commodity tax analysis, duty deferral assistance and duty drawbacks, customs verification and audit assistance, blanket amends / refunds, apply for national customs rulings, etc.
• Perform client relation duties including managing the Consulting@farrow.com group email and directly addressing or actioning any client inquiries / issues.  Review service issues and find solutions for them.  Meet with clients and communicate to their suppliers when necessary.  Foster and maintain a positive working relationship with client account.
• Perform all HR related functions for staff including:  maintaining employee records and attendance, evaluating and monitoring employee performance, providing guidance and training to employees on procedures, complex problems or any other issues that may arise, fostering a positive working relationship and team atmosphere, etc.
• Prepare and deliver webinars and seminars.
• Perform other functions as directed by management.

Education and Experience

• Completion of High School or Equivalent
• Certified Customs Specialist (CCS) designation (must maintain)
• Certified Trade Compliance Specialist (CTCS) designation (asset)
• US Certified Customs Specialist (asset)
• CBSA Professional status
• More than 10 years of proven customs industry-related experience, including a minimum of 5 years classification experience
• Consulting experience (preferred)
• At least 2 years of supervisory experience

Competencies, Working Skills & Attributes

• Excellent verbal and written communication skills, as well as solid presentation skills, in order to present complex information to a variety of contacts both internally and externally.
• Excellent interpersonal skills in order to foster and maintain positive working relationships with all internal and external contacts including staff members, clients, other departments, government agencies, etc.
• Expert knowledge of customs and relevant legislation as it pertains to importing and exporting.
• Excellent organizational skills with the ability to multi-task and prioritize.
• Excellent research, problem-solving, judgement and analytical skills with a high attention to detail in order to research and review complex information.Proficient in MS Office programs (e.g. Word, Excel, Powerpoint, etc.) and standard computer applications in order to prepare professional communications and presentation material.
• Able to operate standard business machines including photocopiers, scanners, faxes, telephones, printers etc.

Working Conditions, Mental Effort & Physical Requirements

• Must be comfortable working in a fast paced, high activity and deadline bound environment.
• Concentration is required in balancing several tasks at one time.
• Must maintain composure and professionalism when dealing with sensitive issues.
• May be required to sit at desk or in vehicle for prolonged periods of time.
• May be required to view computer screen or printed materials for extended periods of time.
• May need to carry presentation materials, equipment, etc.
• Travel

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.