General Manager

Fast Track is a busy indoor entertainment destination featuring adult karting, junior karting and an indoor PlayZone. We are seeking a proven General Manager to lead our people, strengthen operating standards and take full accountability for the day-to-day business.

This is a hands-on leadership position for someone who can lead a large hourly team, make sound decisions under pressure and consistently follow through. Ownership will lead business development and revenue strategy; you will ensure the operation and team execute exceptionally well.

What you will own

• Recruiting, hiring, onboarding, coaching, performance management, scheduling and staffing decisions.
• Leadership and development of the Assistant Manager and shift leads.
• Safe, consistent operations across multiple attractions and extended operating hours.
• Labour planning, productivity and approved operating budgets.
• Guest experience, service recovery, facility presentation and operational readiness.
• Preventive maintenance coordination, incident response and compliance with procedures.
• Execution and follow-through on promotions, memberships, events and ownership initiatives.
• Weekly operating reporting, clear priorities and proactive problem solving.

What we are looking for

• Demonstrated leadership of a busy, high-volume customer-facing operation and a sizable hourly team.
• Strong experience in scheduling, labour control, training and employee accountability.
• Comfort with evenings, weekends and peak periods; willingness to be present on the floor.
• Ability to build repeatable systems, delegate effectively and close the loop on commitments.
• Sound judgement, calm leadership and strong written and verbal communication.
• Experience in entertainment, hospitality, recreation or multi-department facility is valuable

This position is full-time, salary with the expectation of a min. 37.5hrs / week in the facility. Saturdays are imperative.