AR - Accounts Receivable Technician

OVERVIEW

Fastco is seeking a detail-oriented Intermediate Level Accounts Receivable Technician to join our finance team. The ideal candidate will have a background in accounts receivable.

This role requires a meticulous and organized individual who can efficiently manage customer accounts, proactively engage with customers to facilitate timely payments, and oversee the day-to-day processing and management of payments for incoming orders.

RESPONSIBILITIES

Order Management 10 %

• Manage customer orders on a day-to-day basis, ensuring orders are processed accurately and efficiently.
• Follow up on orders identified as prepaid to obtain and confirm payment.
• Release orders for processing and shipment once payment has been received and verified.

• Work closely with the Customer Service Representative (CSR) team to coordinate order status, payment, and release requirements.
• Maintain clear and timely communication with internal teams to ensure orders are processed without delays.

Customer Communication & Customer Account Reconciliation 20 %

• Build and maintain positive relationships with customers to facilitate smoother collections processes.
• Address customer inquiries related to invoices, payments, and account balances in a professional and timely manner.
• Work closely with the customer service, sales, and marketing teams to ensure accurate and timely invoicing.
• Reconcile customer accounts and resolve any billing discrepancies.

Customer Collections 40%

• Implement effective collection strategies to minimize outstanding receivables.
• Communicate with customers to address payment delays, resolve disputes, and negotiate payment plans.
• Monitor and manage aged receivables, taking appropriate actions to accelerate cash inflows.

Cash Application 30%

• Accurately apply incoming payments to customer accounts using our ERP software.
• Reconcile discrepancies between payment amounts received and outstanding invoices.
• Investigate and resolve payment-related issues promptly.

QUALIFICATIONS AND SKILLS

• Have a minimum of 2+ years of experience in accounts receivable with a strong understanding of accounting principles.
• Excellent communication and negotiation skills for interacting with both internal teams and external customers.
• Proficiency in using an ERP system and Microsoft Excel for data analysis and reporting.
• Detail-oriented with a high level of accuracy in data entry and customer account reconciliation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Have a DCS, ACS in accounting or administration, college level.
• Proficiency in spoken and written French & English needed to ensure communication with clients across Canada.

• Master of the MS Office suite mainly Excel and Outlook.

• Knowledge of SAP Business by Design would be an asset.