Administration and Quality Support - Challenger (Cambridge)

Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Challenger Motor Freight Company Profile:

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The Administrator, Quality Support provides administrative and operational support to the Quality & Business Processes team, helping maintain compliance with quality, food safety, pharmaceutical, and security programs across the organization. This role coordinates audit preparation, manages quality documentation, supports HACCP, CTPAT, and PIP requirements, and works closely with Operations, Sales, Customer Onboarding, Traffic, and Equipment Control teams to ensure customer and regulatory standards are met.

The incumbent serves as a key resource for quality-related inquiries, customer audits, internal reviews, corrective actions, refrigerated transportation programs, and equipment control processes. Success in this role requires strong organizational skills, attention to detail, analytical capabilities, and the ability to effectively support cross-functional initiatives in a fast-paced transportation environment.

Hours of Work:
Monday to Friday, 8:00am – 4:30pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $45,000 - $55,000

Work Location & Environment:
300 Maple Grove Road, Cambridge ON; Office environment

Key Accountabilities:

• Provide administrative support for customer and internal audits which includes policy review, data analysis and audit preparation.
• Utilizes available resources to respond to QMS queries from Traffic, Sales and Customer Onboarding.
• Supports the administration and maintenance of the HACCP program prerequisites of Validation, Calibration, Sanitation and Record Retention for the Food and Pharmaceutical programs.
• Provides administrative support for customer audit which includes document preparation and onsite support.
• Provides administrative support for CTPAT & PIP annual reviews which include document preparation and internal audits.
• Provides administrative support for Equipment Control daily processes which include trailer repositioning, idle trailers, truck reassignments and external and internal queries.    
• Back up support for reefer tracking, reefer downloads and internal queries.
• Follows up on active corrective actions and reports to Manager Quality & Business Processes.
• Provides administrative support for Equipment Control daily processes which include trailer repositioning, idle trailers, truck reassignments and external and internal queries.

Other Duties

• Performs other duties as required

Qualifications:

• Graduate education in project management, information processing, business administration or a related field.
• Minimum two (2) years of job-related experience with preference for transportation experience and exposure to HAACP principles.
• Refrigerated Transport experience an asset.
• Intermediate Microsoft Office skills.

Skills and Abilities:

• Good analytical skills, including the ability to create detailed reports and metrics.
• Ability to work with minimal supervision and interact directly with cross-functional teams.
• Strong problem-solving ability.
• Good communication skills are required for liaising and communicating with vendors, customers, and internal departments.
• Strong work ethic and positive team attitude.
• Strong attention to detail.

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.