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Fastfrate Group

Afternoons Customer Service Representative - Challenger (Cambridge)

Cambridge, ON, Canada

Pay: Salary: $45,000 Shift premium: $1,500 annually
Workplace: On-site
Experience: Minimum 2 years’ experience in a corporate customer service
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Challenger Motor Freight Company Profile:

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here:

A workplace where you can learn, grow, and build your career
A culture that encourages new ideas and continuous improvement
Supportive leaders who provide guidance while giving you autonomy
A team-focused environment
A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers’ loads.

Hours of Work:
Monday to Friday, 1:30pm – 10:00pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary: $45,000
Shift premium: $1,500 annually

Work Location & Environment:
300 Maple Grove Rd, Cambridge ON, N3E 1B7
Office environment

Key Accountabilities:
In this role, you will:

Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
Book pickup and delivery appointments and schedule as required
Notify external and internal customers of late arrival
Trace loads, inquire on rates and capacity
Answer incoming calls and transfer appropriately
Data enter orders via EDI or manually inputting into the system
Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
Supply accurate information/updates through online portals for various customers and weekly reporting
Trouble shoot problems including rescheduling and cancellation of loads
Maintain customer profiles and ensure all special requirements are noted in profile and the order

QualificationsWe’re looking for someone who brings:

Education & Experience:

Minimum 2 years’ experience in a corporate customer service
High School Diploma or GED (Post-Secondary Degree or Diploma considered an asset)
Experience in the transportation industry considered an asset

Skills & Attributes:

Commitment to customer satisfaction and a customer focused mentality.
Strong computer skills.
Excellent communication skills.
Strong organizational skills and the ability to work on multiple tasks simultaneously.
Creative and effective problem-solving ability.
Well-organized, enthusiastic, professional and a positive team member.
Commitment to customer satisfaction and customer focused

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for customers from booking through delivery, communicating with customers and internal partners to provide timely service and shipment updates. Book appointments, track loads, enter and update order information, maintain customer profiles, and resolve issues such as delays, rescheduling, and cancellations.

Requirements

Applicants must have a high school diploma or GED and at least two years of corporate customer service experience; transportation industry experience is an asset. Strong computer, communication, organizational, multitasking, and problem-solving skills, along with a customer-focused and professional approach, are expected.

Skills

Customer Service
Customer Satisfaction
Written Communication
Verbal Communication
Computer Skills
Organization
Multitasking
Problem-Solving
Appointment Booking
Load Tracking
Data Entry
Transportation Coordination
Troubleshooting
Teamwork

Benefits

Group Benefits
Professional Membership Support
Training Support
Certification Support

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Transportation
Logistics
Full Truck Load
Customer Communication
Shipper
Consignee
Driver Coordination
Load Booking
Pickup Appointments
Delivery Appointments
Load Tracking
Rates
Capacity
Electronic Data Interchange
Data Entry
Online Portals
Weekly Reporting
Order Management
Customer Profiles
Shipment Updates
Rescheduling
Load Cancellation
Problem-Solving
Customer Satisfaction

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