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Added 14 mins ago
Financial Services Representative
Conexus Credit Union
Prince Albert, SK
Part-time
…performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving…
Added 14 mins ago
Store Manager
UAP Inc.
Ottawa, ON
Full-time
Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
Added 27 mins ago
Pre-Planning Director
Arbor Memorial Inc.
Trois-Rivières, QC
Full-time
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business…
Added 27 mins ago
Store Manager
UAP Inc.
Ottawa, ON
Full-time
Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
Added 27 mins ago
Sales Development Representative 2 - Ottawa
TEKsystems
Ottawa, ON
Full-time
Build overall customer profiles based on information learned and talk tracks for each customer by using tools like Seismic and Gong
Added 27 mins ago
Accounts Manager
Toromont Cat
ON · Ontario, Canada
Full-time
The Construction Equipment Account Manager (Sales Representative) plays a critical role as the direct liaison between our branches and our customers, helping to develop, maintain, and grow…
Added 27 mins ago
Administrative Assistant
IMP Aerospace & Defence
Halifax, NS
Full-time
…are a part of our ever-growing team. IMP is able to achieve success through this teamwork mindset. That is why at IMP, you are not defined by your…
Added 28 mins ago
Customer Service Representative - Alliston, ON (15 hrs/week)
Scotiabank
Alliston, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 43 mins ago
Sales Associate - Bridges Chevrolet
AutoCanada Inc.
North Battleford, SK
Full-time
US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Added 43 mins ago
Customer Service Representative
PROVINCIAL AEROSPACE LTD
Quebec, QC
Full-time
PAL Airlines is currently seeking a Customer Service Representative to join our growing team of committed professionals in Quebec City, QC base.
Added 57 mins ago
Inside Sales Representative
Sager Electronics
Woodbridge, ON
$50,000 to $97,000 USD / year
Full-time
…America, we take pride in our high-performing team and our customer first vision. Due to our continued success, we’re looking for an Inside Sales Representative with at least two years of…
Added 59 mins ago
Inside Sales Representative
Sager Electronics
Woodbridge, ON
$50,000 to $97,000 USD / year
Full-time
…America, we take pride in our high-performing team and our customer first vision. Due to our continued success, we’re looking for an Inside Sales Representative with at least two years of…
Added 59 mins ago
Livreur
Advance Auto Parts
Saint-André-Avellin, QC
Part-time
Sales aptitude and customer service orientation
Added 59 mins ago
Sales Representative - Facility Services
Cintas
Granby, QC
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 1 hour ago
Softgoods Associate (Part-Time)
Giant Tiger
Montreal, QC
Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 1 hour ago
Store Associate (Part-Time)
Giant Tiger
Rivière-Rouge, QC · L'annonciation, QC
Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 1 hour ago
PepsiCo Beverages Full-Time Sales Representative
PepsiCo
Saskatoon, SK
Full-time · Contract
As a Relief Sales Representative for PepsiCo Beverages Canada, you will be covering vacations and sick days for the Territory Sales Representatives. The goal of this entry level position is…
Added 1 hour ago
PepsiCo Beverages Full-Time Sales Representative - 1 Year Contract
PepsiCo
Saskatoon, SK
Full-time · Contract
As a Relief Sales Representative for PepsiCo Beverages Canada, you will be covering vacations and sick days for the Territory Sales Representatives. The goal of this entry level position is…
Added 1 hour ago
Operations Lead
RideWrap Protection Inc.
Whistler, BC
$56,160 to $64,480 CAD / year
Full-time
Are you an ambitious, highly organized leader who thrives in a fast-paced environment? We are looking for an Operations Lead to drive the daily success of our Whistler location.
Added 1 hour ago
Advanced Care Paramedic /EHS Coordinator
Cornerstone Building Brands
Calgary, AB
Full-time
Customer Service – Responds internal customer requests for service and assistance,
Added 1 hour ago
Advanced Care Paramedic /EHS Coordinator
Cornerstone Building Brands
Calgary, AB
Full-time
Customer Service – Responds internal customer requests for service and assistance,
Added 1 hour ago
Customer Service Representative - Contract
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Contract
…represents the consumer-centric core of GDI's long-standing success as a leading retailer in North…
Added 1 hour ago
PepsiCo Beverages Full-Time Sales Representative - 1 Year Contract
PepsiCo
Saskatoon, SK
Full-time
As a Relief Sales Representative for PepsiCo Beverages Canada, you will be covering vacations and sick days for the Territory Sales Representatives. The goal of this entry level position is…
Added 1 hour ago
Inside Sales Representative
Air Liquide
Sudbury, ON
Full-time
Air Liquide is seeking an Inside Sales Representative.
Added 1 hour ago
Automotive Parts Representative
Lordco Auto Parts
Qualicum Beach, BC
$19 to $25 CAD / hour
Full-time
Provide exceptional customer service experience

Fastfrate Group

Customer Service Representative - Fastfrate Group (Edmonton)

Edmonton, AB, Canada

Pay: Hourly Rate: $23.88
Workplace: On-site
Experience: 1-2 years of prior work experience in Customer Service role(s)
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Fastfrate Company Profile:

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Why you’ll love working here:

A workplace where you can learn, grow, and build your career
A culture that encourages new ideas and continuous improvement
Supportive leaders who provide guidance while giving you autonomy
A team-focused environment
A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.

Hours of Work:
Monday to Friday, 12:30pm–9:00pm
Work Arrangement:
On-site
Position Type:
Union
Employment Status:
Permanent
Compensation:
Hourly Rate: $23.88
Work Location & Environment:
10020-56th Avenue, Edmonton, AB, T6E 5L7
Office environment

Key Accountabilities:In this role, you will:

Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
Book pickup and delivery appointments and schedule as required
Notify external and internal customers of late arrival
Trace loads, inquiry about rates and capacity
Answer incoming calls and transfer appropriately
Data entering orders via EDI or manually inputting into the system
Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
Supply accurate information/updates through online portals for various customers and weekly reporting
Trouble shoot problems including rescheduling and cancellation of loads
Performs other duties as required

QualificationsWe’re looking for someone who brings:Education & Experience:

Post-Secondary Degree or Diploma
1-2 years of prior work experience in Customer Service role(s)
Experience in the transportation industry is considered an asset

Skills & Attributes:

Commitment to customer satisfaction and a customer focused mentality.
Strong computer skills.
Excellent communication skills.
Strong organizational skills and the ability to work on multiple tasks simultaneously.
Creative and effective problem-solving ability.
Well-organized, enthusiastic, professional and a positive team member.

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, managing the booking process and tracking freight from origin to delivery. They also coordinate with internal departments to ensure accurate information flow and resolve any transit issues.

Requirements

Candidates must possess a post-secondary degree or diploma and 1-2 years of customer service experience. Strong computer, communication, and organizational skills are required to manage multiple tasks effectively.

Skills

Customer service
Communication
Data entry
Problem-solving
Organizational skills
Computer skills
Time management
Logistics coordination
Appointment scheduling
EDI

Benefits

Group benefits
Professional memberships support
Training and certifications support

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
EDI
Data Entry
Supply Chain
Freight
Scheduling
Reporting
Communication
Problem Solving
Office Administration
LTL
TL
Drayage
Warehousing
Fulfillment
Final Mile Delivery

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