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Added 1 min ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 min ago
Graduate Environmental Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
Internship
…maintenance, monitoring, construction oversight, air monitoring, to support on going operations of municipal solid waste facilities and remediation…
Added 16 mins ago
Registered Nurse (RN), Inpatient NRT - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
Full-time
Participate as a member of the health care team through contributing information in patient and family care conferences, rounds and staff meetings.
Added 16 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
Sylvan Lake, AB
Full-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 16 mins ago
Fitness and Sports Instructor-EN
Canadian Forces Morale and Welfare Services
Esquimalt, BC
$21.92 to $31.88 CAD / hour
Part-time
As part of a dynamic and dedicated team, as a Fitness and Sports Instructor, you will have the opportunity to lead Fitness, Sports and Aquatics programs for a very highly motivated and…
Added 47 mins ago
Plant Services Clerk
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Added 1 hour ago
Scheduling & Attendance Coordinator - Tuxedo Villa
Extendicare
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Full-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 1 hour ago
Store Manager (Koodo) | Londonderry Mall
Decisive Farming by TELUS Agriculture
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Full-time
…accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions, leverage insights to diagnose performance and…
Added 1 hour ago
Store Manager (Koodo) | Kingsway Mall
Decisive Farming by TELUS Agriculture
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Full-time
…accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions, leverage insights to diagnose performance and…
Added 1 hour ago
HR Business Partner - Construction and Design
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$70,000 to $95,000 CAD / year
Be a valued member of a high-performing team within an organization that offers unmatched career growth
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
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Full-time
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Added 1 hour ago
Quality Technician
Husky Technologies
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Full-time
…career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the Husky…
Added 1 hour ago
Designer, Development (Service)
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Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
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Internal Auditor (Business Control & IT)
Husky Technologies
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Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 1 hour ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
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Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
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Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 1 hour ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 1 hour ago
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Husky Technologies
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Full-time
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Program Lead Corporate Safety
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Added 2 hours ago
Customer Service Representative - Fastfrate Group (Edmonton)
Fastfrate Group
Edmonton, AB
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group…
Added 2 hours ago
Logistics Pricing Analyst
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Full-time
We are looking for a Logistics Pricing Analyst to join our five-member Pricing Team, reporting directly to the Director of Pricing &Analytics of a private equity backed company. The…
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Director, Registration and Licensing
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As a member of the management team, the Director, Registration and Licensing serves a key leadership role in guiding, upholding, and overseeing the standards of registration for architects,…
Added 2 hours ago
First Cook
Cape Breton Job Board
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The First Cook is an experienced member of the Membertou Trade and Convention Centre (MTCC) culinary team, responsible for preparing and cooking high-quality food for banquets, catered…

Fastfrate Group

Customer Service Representative - Fastfrate Group (Edmonton)

Edmonton, AB, Canada

Pay: Hourly Rate: $23.88
Workplace: On-site
Experience: 1-2 years of prior work experience in Customer Service role(s)
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Fastfrate Company Profile:

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Why you’ll love working here:

A workplace where you can learn, grow, and build your career
A culture that encourages new ideas and continuous improvement
Supportive leaders who provide guidance while giving you autonomy
A team-focused environment
A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.

Hours of Work:
Monday to Friday, 12:30pm–9:00pm
Work Arrangement:
On-site
Position Type:
Union
Employment Status:
Permanent
Compensation:
Hourly Rate: $23.88
Work Location & Environment:
10020-56th Avenue, Edmonton, AB, T6E 5L7
Office environment

Key Accountabilities:In this role, you will:

Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
Book pickup and delivery appointments and schedule as required
Notify external and internal customers of late arrival
Trace loads, inquiry about rates and capacity
Answer incoming calls and transfer appropriately
Data entering orders via EDI or manually inputting into the system
Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
Supply accurate information/updates through online portals for various customers and weekly reporting
Trouble shoot problems including rescheduling and cancellation of loads
Performs other duties as required

QualificationsWe’re looking for someone who brings:Education & Experience:

Post-Secondary Degree or Diploma
1-2 years of prior work experience in Customer Service role(s)
Experience in the transportation industry is considered an asset

Skills & Attributes:

Commitment to customer satisfaction and a customer focused mentality.
Strong computer skills.
Excellent communication skills.
Strong organizational skills and the ability to work on multiple tasks simultaneously.
Creative and effective problem-solving ability.
Well-organized, enthusiastic, professional and a positive team member.

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, managing the booking process and tracking freight from origin to delivery. They also coordinate with internal departments to ensure accurate information flow and resolve any transit issues.

Requirements

Candidates must possess a post-secondary degree or diploma and 1-2 years of customer service experience. Strong computer, communication, and organizational skills are required to manage multiple tasks effectively.

Skills

Customer service
Communication
Data entry
Problem-solving
Organizational skills
Computer skills
Time management
Logistics coordination
Appointment scheduling
EDI

Benefits

Group benefits
Professional memberships support
Training and certifications support

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
EDI
Data Entry
Supply Chain
Freight
Scheduling
Reporting
Communication
Problem Solving
Office Administration
LTL
TL
Drayage
Warehousing
Fulfillment
Final Mile Delivery

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