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Added 9 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 10 mins ago
Job Fair October 2026 - Caretaker
Neighbours Community Homes
Canada
This position reports to the Manager, Property Services and is part of a team assigned to a portfolio of buildings and where team members are expected to foster an organized and efficient…
Added 40 mins ago
FT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Full-time
Reports and is accountable to the Program Manager of the facility or their designate
Added 40 mins ago
Customer Service Representative - Fastfrate Group (Edmonton)
Fastfrate Group
Edmonton, AB
…will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration,…
Added 54 mins ago
Supervisor, Maintenance
Saputo Inc.
Saskatoon, SK
Full-time
Reporting to the Maintenance Manager, the Maintenance Supervisor is responsible for efficiently and economically maintaining in good repair all mechanical, electrical, computer-aided and…
Added 54 mins ago
Part Time Tailor
Tailored Brands
Toronto, ON
Report any incidents, accidents, or safety hazards to the manager on duty and/or your Regional Manager.
Added 1 hour ago
Overnight Support Worker (2026-184-CC)
WoodGreen Community Services
Toronto, ON
Part-time
Reporting to the Manager and/or Supervisor, Supportive Housing Programs, the Overnight Support Worker plays a key role in ensuring the safety and well-being of residents and the building…
Added 1 hour ago
Continuous Improvement Lead
Saputo Inc.
AB · Edmonton, AB
Full-time
The CI Site Lead play a key role in promoting continuous improvement in Saputo Canada operations. The CI Site Lead provides support for the sites located in Alberta – Edmonton & Red Deer…
Added 1 hour ago
Product Operations Manager
DarkVision
North Vancouver, BC
Full-time
DarkVision is seeking a Product Operations Manager to support the execution and delivery of DarkVision’s award winning industrial imaging technology. This role is focused on delivery…
Added 1 hour ago
warehouse manager
CoCo Fresh Tea & Juice
Calgary, AB
Full-time
Direct and control the operations of commercial facilities
Added 1 hour ago
Caretaker
Neighbours Community Homes
Toronto, ON
This position reports to the Manager, Property Services and is part of a team assigned to a portfolio of buildings and where team members are expected to foster an organized and efficient…
Added 1 hour ago
Maintenance Manager (Manufacturing)
Wonderbrands
Toronto, ON · Etobicoke, ON
Other
The Maintenance Manager assumes the role of a technical leader and has overall responsibility of the maintenance team for ensuring timely and quality repair of equipment, execution of…
Added 1 hour ago
Heavy Duty Equipment Sales Representative - Rentals Division
Brandt Group of Companies
Laval, QC
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Rentals for our Montreal location.
Added 1 hour ago
Territory Manager - Rentals (Edmonton)
Brandt Group of Companies
AB · Edmonton, AB
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Rentals for our Edmonton Construction & Forestry location.
Added 1 hour ago
Event Set Up Supervisor
Fairmont Hotels & Resorts
Fairmont Hot Springs, BC
Full-time
Reporting to the Event Operations Manager, responsibilities and essential job functions include, but are not limited to the following:
Added 1 hour ago
Nuclear Services Programmer
ATS Industrial Automation
Cambridge, ON
Full-time
…will also require time at ATS in Cambridge before and between site deployments, to progress design and upgrade project…
Added 1 hour ago
Territory Manager - Rentals (Calgary)
Brandt Group of Companies
Calgary, AB
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Rentals for our Calgary Construction & Forestry locations.
Added 1 hour ago
Territory Manager - Rentals (Surrey)
Brandt Group of Companies
Surrey, BC
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Rentals for our Surrey Construction & Forestry location.
Added 1 hour ago
Assistant Branch Manager (St. Thomas)
Popular
St. Thomas, ON
Full-time
Assists Branch Manager on the day-to-day administrative, operations and sales functions on a retail branch.
Added 1 hour ago
Supportive Living Coordinator Fixed Term Contract
CMHA Calgary
Calgary, AB
Other
Added 1 hour ago
Division Manager
Brandt Group of Companies
Kamloops, BC
Full-time
The Division Manager oversees all operational, financial, and human resource aspects within the assigned branches to drive sales growth, profitability, and market share. This role leads…
Added 1 hour ago
Territory Manager - Rentals (Mississauga)
Brandt Group of Companies
Mississauga, ON
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Rentals for our Mississauga location. The Territory Manager - Rentals is responsible for developing new customer relationships…
Added 1 hour ago
Territory Manager - Rentals (Stoney Creek)
Brandt Group of Companies
Stoney Creek, NB
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager - Rentals for our Stoney Creek location. The Territory Manager - Rentals is responsible for developing new customer relationships…
Added 1 hour ago
Senior Estimator
Ashton Construction Services
Canmore, AB
Full-time
…preparation of the preconstruction work to hand off to the Project…
Added 1 hour ago
Project Manager
Ashton Construction Services
Canmore, AB
Full-time
Provide weekly project reporting to the Operations Manager; contribute to quarterly portfolio reviews and post-mortem meetings

Fastfrate Group

Customer Service Representative - Fastfrate Group (Edmonton)

Edmonton, AB, Canada

Pay: Hourly Rate: $23.88
Workplace: On-site
Experience: 1-2 years of prior work experience in Customer Service role(s)
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Fastfrate Company Profile:

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Why you’ll love working here:

A workplace where you can learn, grow, and build your career
A culture that encourages new ideas and continuous improvement
Supportive leaders who provide guidance while giving you autonomy
A team-focused environment
A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.

Hours of Work:
Monday to Friday, 12:30pm–9:00pm
Work Arrangement:
On-site
Position Type:
Union
Employment Status:
Permanent
Compensation:
Hourly Rate: $23.88
Work Location & Environment:
10020-56th Avenue, Edmonton, AB, T6E 5L7
Office environment

Key Accountabilities:In this role, you will:

Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
Book pickup and delivery appointments and schedule as required
Notify external and internal customers of late arrival
Trace loads, inquiry about rates and capacity
Answer incoming calls and transfer appropriately
Data entering orders via EDI or manually inputting into the system
Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
Supply accurate information/updates through online portals for various customers and weekly reporting
Trouble shoot problems including rescheduling and cancellation of loads
Performs other duties as required

QualificationsWe’re looking for someone who brings:Education & Experience:

Post-Secondary Degree or Diploma
1-2 years of prior work experience in Customer Service role(s)
Experience in the transportation industry is considered an asset

Skills & Attributes:

Commitment to customer satisfaction and a customer focused mentality.
Strong computer skills.
Excellent communication skills.
Strong organizational skills and the ability to work on multiple tasks simultaneously.
Creative and effective problem-solving ability.
Well-organized, enthusiastic, professional and a positive team member.

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, managing the booking process and tracking freight from origin to delivery. They also coordinate with internal departments to ensure accurate information flow and resolve any transit issues.

Requirements

Candidates must possess a post-secondary degree or diploma and 1-2 years of customer service experience. Strong computer, communication, and organizational skills are required to manage multiple tasks effectively.

Skills

Customer service
Communication
Data entry
Problem-solving
Organizational skills
Computer skills
Time management
Logistics coordination
Appointment scheduling
EDI

Benefits

Group benefits
Professional memberships support
Training and certifications support

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
EDI
Data Entry
Supply Chain
Freight
Scheduling
Reporting
Communication
Problem Solving
Office Administration
LTL
TL
Drayage
Warehousing
Fulfillment
Final Mile Delivery

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