Fastfrate is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.
Fastfrate Company Profile:
Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.
From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.
Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.
Why you’ll love working here:
- A workplace where you can learn, grow, and build your career
- A culture that encourages new ideas and continuous improvement
- Supportive leaders who provide guidance while giving you autonomy
- A team-focused environment
- A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
- Support for professional memberships, training, and certifications
The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.
Role Summary:
The Dispatch Assistant provides day-to-day administrative and operational support to the Dispatch team to help ensure the efficient movement of freight and timely completion of deliveries and pickups. This position assists with driver coordination, shipment tracking and follow-up, system updates, documentation, and communication between drivers and internal departments.
Working in a fast-paced LTL transportation environment, the Dispatch Assistant helps maintain accurate and up-to-date shipment information, responds to routine driver and operational inquiries, and escalates service issues or exceptions to the Dispatcher as required.
Hours of Work:
Monday to Friday, 10:00am–6:00pm
Work Arrangement:
On-site
Position Type:
Union or Non-Union
Employment Status:
Permanent
Compensation:
Salary Range: $38,400 to $48,000
Work Location & Environment:
4420 rue Fairway, Lachine, QC; Warehouse/Dock environment
Key Accountabilities:In this role, you will:
- Provide daily administrative and operational support to the Dispatch team.
- Assist with communicating pickup, delivery, routing, and other dispatch information to drivers.
- Monitor driver communications and relay relevant information to the Dispatcher or other departments as required.
- Track and follow up on pickups and deliveries to help ensure shipments are progressing according to schedule.
- Monitor shipment status and update transportation management and dispatch systems with accurate and timely information.
- Assist with coordinating drivers for scheduled pickups and deliveries based on direction from the Dispatcher.
- Communicate with drivers regarding routine shipment information, paperwork, delivery instructions, and status updates.
- Identify delayed, missed, or otherwise impacted shipments and escalate exceptions to the Dispatcher for resolution.
- Support the Dispatch team with driver check-ins and follow-up throughout the shift.
- Assist with preparing, organizing, and maintaining dispatch documentation, manifests, trip sheets, delivery documentation, and other operational records.
- Work closely with Customer Service, Operations, Dock/Warehouse, and other departments to communicate shipment updates and obtain required information.
- Respond to routine inquiries regarding shipment and delivery status and direct more complex issues to the appropriate team member.
- Enter and maintain accurate driver, shipment, pickup, and delivery information within company systems.
- Assist with reviewing outstanding pickups and deliveries and follow up as directed.
- Support the coordination of appointment deliveries, special delivery requirements, or customer-specific instructions.
- Ensure required documentation is received from drivers and appropriately processed or forwarded.
- Maintain organized and accurate electronic and/or manual dispatch records.
- Provide general clerical and administrative support to the Dispatch and Operations teams.
- Follow company policies, procedures, and safety requirements.
- Perform other duties as assigned.
QualificationsWe’re looking for someone who brings:Education & Experience:
- Secondary School Diploma or equivalent required.
- Previous experience in transportation, logistics, dispatch, customer service, or an administrative environment is considered an asset.
- Previous experience in an LTL transportation environment is considered an asset.
- Familiarity with transportation terminology, bills of lading, manifests, pickup and delivery processes, and freight documentation is an asset.
- Experience using transportation management or dispatch systems is considered an asset.
- Previous experience communicating with commercial drivers is considered an asset.
Skills & Attributes:
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Strong attention to detail and commitment to maintaining accurate records and system information.
- Effective verbal and written communication skills.
- Comfortable communicating with drivers and internal departments throughout the day.
- Ability to work effectively in a fast-paced, time-sensitive transportation environment.
- Strong customer service and interpersonal skills.
- Ability to recognize operational issues and appropriately escalate them for resolution.
- Ability to follow established processes and direction while working independently on routine responsibilities.
- Strong computer and data-entry skills with the ability to learn transportation management and dispatch systems.
Collaborative approach and ability to work effectively as part of the Dispatch and Operations team.
How To Apply:
If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.
